--- description: Learn more about SurveySparrow price, benefits, and disadvantages for businesses in Ireland. Read verified software reviews and discover tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SurveySparrow Pricing, Cost & Reviews - Capterra Ireland 2026 --- Breadcrumb: [Home](/) > [Survey Software](/directory/30092/survey/software) > [SurveySparrow](/software/168823/surveysparrow) # SurveySparrow Canonical: https://www.capterra.ie/software/168823/surveysparrow Page: 1 / 6\ Next: [Next page](https://www.capterra.ie/software/168823/surveysparrow?page=2) > Cloud-based experience management tool for collecting and analyzing customer and employee feedback via conversational surveys, NPS. > > Verdict: Rated **4.4/5** by 123 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses SurveySparrow? Businesses of all sizes across IT, software/SaaS, HR, telecom, finance, hospitality, and education. Used by customer experience, employee experience, and market research teams. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 123 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: SurveySparrow Inc. - **Location**: Palo Alto, US - **Founded**: 2017 ## Commercial Context - **Pricing model**: Usage Based (Free Trial) - **Pricing Details**: Please contact SurveySparrow directly for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Albanian, Arabic, Armenian, Bangla, Basque, Bosnian, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Georgian, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kannada, Korean, Latvian, Lithuanian, Macedonian, Malay, Malayalam, Marathi, Norwegian, Persian, Polish, Portuguese, Punjabi, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swahili, Swedish, Tamil, Telugu, Thai, Tongan, Traditional Chinese, Turkish, Ukrainian, Vietnamese, Welsh - **Available Countries**: Australia, Canada, Germany, India, United Arab Emirates, United Kingdom, United States ## Features - Activity Dashboard - Alerts/Notifications - Benchmarking - CES Survey Structure - CSAT Survey Structure - Complaint Monitoring - Conditional Logic - Customer Experience Management - Customer History - Customer Segmentation - Customisable Questions - Customisable Templates - Dashboard - Data Import/Export - Data Security - Data Visualisation - Drag & Drop - Email Management - Email Marketing - Employee Database - Engagement Tracking - Feedback Management - For Healthcare - Forms Creation & Design - Mass Texting - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Channel Distribution - NPS Survey Structure - Negative Feedback Management - Offline Response Collection - Performance Metrics - Performance Review Management - Progress Tracking - Pulse Surveys - Question Branching - Question Library - Reporting & Statistics - Reporting/Analytics - SMS Messaging - Sentiment Analysis - Skip Logic - Social Media Integration - Survey Builder - Surveys & Feedback - Text Analysis - Third-Party Integrations - Trend Analysis - Visual Analytics - Workflow Automation ... and 10 more features ## Integrations (39 total) - AWeber - ActiveCampaign - Adobe Marketo Engage - Airtable - Azure SQL Database - Azure Synapse Analytics - ChatGPT - Databricks - Dynamics 365 Customer Service - Dynamics 365 Field Service - Dynamics 365 Marketing - Dynamics 365 Sales - Freshdesk - Google Analytics - Google Contacts ... and 24 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Survey Software](https://www.capterra.ie/directory/30092/survey/software) ## Related Categories - [Survey Software](https://www.capterra.ie/directory/30092/survey/software) - [Customer Experience Software](https://www.capterra.ie/directory/30671/customer-experience/software) - [Employee Engagement Software](https://www.capterra.ie/directory/30817/employee-engagement/software) - [Reputation Management Software](https://www.capterra.ie/directory/30750/reputation-management/software) - [Form Builder Software](https://www.capterra.ie/directory/33235/form-builder/software) ## Alternatives 1. [Typeform](https://www.capterra.ie/software/137289/typeform) — 4.7/5 (983 reviews) 2. [Google Forms](https://www.capterra.ie/software/176571/google-forms) — 4.7/5 (11594 reviews) 3. [SurveyMonkey](https://www.capterra.ie/software/32728/surveymonkey) — 4.6/5 (10513 reviews) 4. [Jotform](https://www.capterra.ie/software/158456/jotform-4-0) — 4.7/5 (2928 reviews) 5. [Connecteam](https://www.capterra.ie/software/153140/connecteam) — 4.6/5 (5318 reviews) ## Reviews ### "Enjoyable app." — 5.0/5 > **Sarah** | *24 June 2025* | Construction | Recommendation rating: 9.0/10 > > **Pros**: Ease of use, fun interactions with employees. Ability to email out surveys and record anonymously or have their names listed. > > **Cons**: I had to add each contact one at a time. Being able to upload a list would be better. and sending a survey to all contacts would be better. > > I feel having the personalized surveys for our employees has made our moral better. Whether it is a survey about our Christmas Party meal choices or merchandise we are buying for a our staff. We also created some customers surveys on our service. ----- ### "Very good product" — 4.0/5 > **Richard** | *15 July 2025* | Public Relations & Communications | Recommendation rating: 9.0/10 > > **Pros**: A good, lightweight option for efficient creation and distribution of surveys. Easy to use and edit. > > **Cons**: It would be useful to have better cross breaks on the data for analysis of responses - some of the design features are a bit basic. > > We use the tool to create industry surveys, replacing a more well-known and expensive options. SurveySparrow does the job entirely satisfactorily. ----- ### "I have been using a long time and still a remarkably simple and effective survey tool" — 4.0/5 > **Anonymous User** | *29 September 2026* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: I have used this tool for a few years now It remains incredibly easy to use and deploy. The mobile experience is excellent, meaning customers actually complete the feedback forms without getting frustrated. The built-in templates continue to be a massive time-saver > > **Cons**: As I noted a few years ago, there are still a few minor logical quirks in the UI, and I would always welcome deeper customization and more integrations with niche daily software tools, the new AI integration has certainly made it much easier to get started. > > A solid platform for straightforward survey needs, with plenty of options, I have not used a lot of the advanced features that might start putting up the bill ----- ### "Great for business" — 5.0/5 > **Sahar** | *11 November 2024* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: User friendly, interactive with my customer, getting feedback > > **Cons**: More updates to app, more customer’s support > > Great, very satisfying for my small business, great way to reach out to my clients ----- ### "Engaging Survey Experience with Strong Customization Options" — 4.0/5 > **Verified Reviewer** | *8 September 2026* | Banking | Recommendation rating: 5.0/10 > > **Pros**: I like the conversational style of SurveySparrow because it makes surveys feel more engaging and less like traditional questionnaires. Creating surveys is straightforward, and there are plenty of options for customization, branching logic, recurring surveys, and different question types. The interface is modern and the finished surveys look professional on both desktop and mobile. > > **Cons**: The main downside is that some of the more useful advanced features are available only on higher-priced plans, so the cost can increase as your requirements grow. There is also a learning curve when setting up more complex logic and integrations. I would also like to see more flexibility in reporting and customization without having to upgrade. > > Overall, SurveySparrow has been a good experience. It is particularly useful when I want to create surveys that are visually appealing and engaging for respondents. Survey creation and distribution are generally easy, and the customization and automation features are useful for collecting feedback regularly. It offers a strong set of features, although pricing and the learning curve for advanced functionality are areas that could be improved. ----- Page: 1 / 6\ Next: [Next page](https://www.capterra.ie/software/168823/surveysparrow?page=2) ## Links - [View on Capterra](https://www.capterra.ie/software/168823/surveysparrow) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data