Papaya Global

WIX subcontractors

Comments: Great experience with the local team in Israel!

Pros:

The easily use in the platform with all the necessary data online with the availability of the team to support in a short time!

Cons:

I would like to have all open invoices in one place.

Recommended

Pros:

Unifies and simplifies monthly processes. Integrates with other information systems

Cons:

Platform is not self service enough. BI tool must improve

Alternatives Considered: ADP Streamline

Reasons for Switching to Papaya Global: Innovative platform Better price

Papaya's platform and service does not match its mission statement.

Comments: My experience can be summed up with two words; "extreme disappointment". We have bene using the system since around May of 2021 for one country with 15-25 employees. The first three payrolls were a mess, where employees did not receive payment in time, exposing my company to liability. Further, payments required by law to social security, etc., were also mishandled for about 2 months. I honestly do not understand how Papaya can service a multinational like Microsoft, with probably thousands of employees all over the world, when they cannot handle 15-25 employees in one country. The worst part, is that the contract asks for a 12 month notice if you wish to end the business relationship. I strongly encourage all potential customers to read the small print so you do not become a hostage to such a strict condition.

Pros:

I am not sure there is any feature I "like the most".

Cons:

I find many aspects cumbersome. It is often confusing to navigate through the website and many times not all information fits in the screen. I have to scroll forever to get all info/data, even if there is more than enough space in my screen for all data to show. Sometimes, I cannot even get tot he last record, unless I select "50" records to show at a time. I often also see data overlapping on top each other, further increasing the frustrations of using the system. When I click on a "project" (a specific country location), if I go from one payroll tab to another, the system automatically assumes I am now in the "project" that is first in alphabetical order. I am also unable log in with a saved link or bookmark in my browser. I always have to go back to my original email and click on the sign on button in the email. The user experience overall is not a good one.

Great and ever improving and progressive company

Comments: I have always got a solution for the most challenging questions with a quick turn around. Very professional in their service.

Pros:

Very quick to response.Super compliant with global regulations.Knows exactly how to engage with in country partners.Easily approachableReliable

Cons:

Limited locations. I wish that they had more locations in Middle east.

Overall satisfied, but not perfectly satisfied

Comments: Papaya Global is awesome overall. It's expensive though. The management fee is sometimes as high as one person's salary. But representatives are responsive.

Pros:

The platform is very straightforward. And Papaya is always optimizing the system.

Cons:

(1) Expense folder - I sometimes want to delete the items I uploaded, but this feature is not available. I made a request to grant the authority a while ago, but it's not there yet. (2) System error recovery is slow. When there is an issue and I report it by providing all the screenshots and explanations, it still takes a long time to fix the problem. (3) It's just really painful when I check invoices since I go over each item, and there is usually a mistake the employer or Papaya made. So I really have to carefully check each invoice, which is a lot of work.