Reputation

Reputation.com makes it easy to manage your business!

Pros:

I love being able to manage our multiple locations' listings and social media.

Cons:

At times there can be challenges with initial setup, but the processes have improved.

Wonderful Product with Great Flexibility

Comments: I have had amazing experiences with Reputation. Sometimes there can be some small quirks or glitches in the software, but the benefits have absolutely outweighed the negatives. I have had other social media management platforms reach out, but no one has yet been able to offer everything that Reputation has.

Pros:

I love the content library and user system! This makes Reputation stand out from all the other third-party social media softwares. This has allowed us to truly create content that is easily accessible to all users to be able to share with their social media audience. Reputation is always ever-expanding and constantly implementing new features!

Cons:

The software can be glitchy every now and then, but overall this isn't such a detrimental issues.

Reputation.com has helped us greatly refine our Customer Experience

Comments: Since beginning to use Reputation, we have learned a large amount about how to use the platform to track customer feedback, utilize that for growth in the customer relations, as well as generate increased sales. Very easy to use and informative platform that any business that works with customers should impliment.

Pros:

The ease of being able to track our Customer Experience and use that feedback to better assist our homeowners has driven an increase in sales, but also related to increased positive feedback.

Cons:

Took a bit of time to understand the metrics and how to improve the scores, but the training modules are very useful in bridging that gap.

Neutral

Comments: Dealing with accounting has been the worst experience I've ever had with any accounting team. I've been on this product for over a year now and not once have I received a correct invoice. The amount of time I've wasted going back with accounting is insane and they are not clear about what is wrong.

Pros:

I love the reporting aspects. I am very happy being able to pull metrics on reviews and surveys. This really helps us make changes and improvements within our company. The word cloud and key word summary are the two most important surveys I have and they are proven very useful. The review response feature has also been very helpful and saved us a lot of time.

Cons:

It seems that the functionality breaks semi-often. When we put out a survey the results don't always come in for us to see them. The social media tools could be better. I would love to see a planning/grid option for Instagram. This would help us manage this better. Also, the set up process for our survey program was very taxing. Plus their help desk was not very proactive about fixing the product for us. It can take weeks to get a survey functioning properly.

Reputation Review

Pros:

I like the fact that reputation has so many tools within the software that can literally work with any company

Cons:

only thing I did not like was the facebook integration to be able to communicate/ message/ respond to reviews and comments from customers