Samsara

Who Uses Samsara?

Businesses of all sizes from all types of industries use Samsara to simplify their operations and reduce costs.

What Is Samsara?

Streamline your operations and reduce costs with Samsaras all-in-one platform for fleet management. Live-to-the-second GPS tracking shows your vehicles in real time and pairs with rich reports so you can plan better routes, dispatch drivers at the last minute, and share accurate ETAs with customers. With integrated dash cams, driver safety scores, and automatic alerts for speeding, idling, and geofences, Samsara helps you protect your business and assets. Samsara is an FMCSA-approved ELD.

Samsara Details

Samsara

https://www.samsara.com

Founded 2015

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Starting price

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US$14.95/month
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Free Version

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Free Trial

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Samsara deployment and support

Support

  • Email/Help Desk
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training

  • Live Online
  • Webinars
  • Documentation

Samsara Features

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Asset Lifecycle Management
  • Automated Scheduling
  • Barcode / Ticket Scanning
  • Compliance Management
  • Cost Tracking
  • Customisable Reports
  • Dispatch Management
  • Document Management
  • Document Storage
  • Employee Management
  • Equipment Maintenance
  • Fuel Tracking
  • GPS
  • Historical Reporting
  • Inspection Management
  • Inventory Management
  • Inventory Tracking
  • Job Management
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Alerts
  • Monitoring
  • Multi-Location
  • Parts Management
  • Preventive Maintenance
  • Purchase Order Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Repair Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Scheduling
  • Service History
  • Status Tracking
  • Task Scheduling
  • Third Party Integrations
  • Tire Management
  • Vehicle Information
  • Warranty Tracking
  • Work Order Management
  • Workflow Management

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  • API
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  • Alerts/Notifications
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  • Customer Database
  • Customisable Reports
  • Delivery Tracking
  • Dispatch Management
  • Employee Management
  • Equipment Maintenance
  • Fuel Management
  • GPS
  • Geographic Maps
  • Geolocation
  • Historical Reporting
  • Incident Reporting
  • Inspection Management
  • Inventory Management
  • Inventory Tracking
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Mileage Tracking
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Motor Pool
  • Order Management
  • Purchase Order Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Route History
  • Route Management
  • Route Optimisation
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  • Customer Management
  • Customer Portal
  • Customisable Reports
  • Data Import/Export
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  • Dispatch Management
  • Document Management
  • EDI
  • Estimating
  • Fleet Management
  • Import/Export Management
  • International Forwarders
  • Inventory Management
  • Invoice Management
  • LTL / Shared Truckload
  • Labeling
  • Local Forwarders
  • Location Tracking
  • Maintenance Scheduling
  • Order Management
  • Order Tracking
  • Quotes/Estimates
  • Rate Management
  • Real Time Monitoring
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  • Reporting & Statistics
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  • Shipment Tracking
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  • IFTA Reporting
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  • Real Time Reporting
  • Real-time Updates
  • Records Management
  • Reminders
  • Reporting & Statistics
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  • Location Tracking
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  • Multiple Data Sources
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  • Predictive Analytics
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Samsara Reviews

Read all 219 reviews

Average score

Overall
4.2
Ease of Use
4.2
Customer Service
4.1
Features
4.1
Value for Money
4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >10,001
L. houston S.
L. houston S.
Fleet Manager
Logistics & Supply Chain, 51-200 Employees
Used the Software for: 6-12 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 10/9/2019

"Samsara is an excellent Fleet Management software"

Comments: I am pleased with Samsara overall. It has shown us how to take our business to the next level. As we've evolved, our requirements of Samsara have as well. Although Samsara could not anticipate this, I am eager to give helpful insight on how to help Samsara go even further!

Pros: I enjoy having the insight that it provides us. Literally, with what I can see on the road, and all of the back-end data it can provide us. Samsara helps us remain compliant in our industry. So its routing functions are a leading example of what vehicle tracking should look like. Lastly, the driver app is what comes in the clutch to wrap it all up. Our staff finds the app very intuitive, simple, and it rarely faults. It is official and its documents function help us log valuable information that we turn into presentable data!

Cons: The system is buggy, and I find myself having to call in every so often to inquire about why I'm not seeing certain stats or images on my vehicles from their dashcams. The Driver app sometimes force quits and will sometimes refuse my drivers to log information.

  • Reviewer Source 
  • Reviewed on 10/9/2019
Bruce V.
Manager
Transportation/Trucking/Railroad, 11-50 Employees
Used the Software for: 1+ year
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 3/5/2021

"Great Asset"

Comments: Over all a great system for the money. Drivers take to it easily, dispatchers like the flexibility and versatility of tracking the trucks and seeing what is going on. It would be nice if you could hover or select a driver and visibly see something that tells how long they have been sitting rather than having to going into the trips and just see a paragraph that displays time.

Pros: Very easy to maneuver and learn features on the dashboard. App is easy to learn, even for our older non-tech drivers. Cameras have paid for themselves in the first year by being able to download and utilize for accidents.

Cons: App updates constantly, which is good that features are added. Most times though updates slow the app down if the update does not take automatically and locks up app.
Since everyone has begun working from home and remotely, customer service has suffered and response time from email is very lacking, and when they do its the same scripted reply's. Initially someone would work through an issues with you on the phone, no so much anymore.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 3/5/2021
Anthony S.
President
Transportation/Trucking/Railroad, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 10/8/2019

"Samsara Commited Fraud Against Our Company"

Comments: I was a customer of Samsara for over 2 years. After believing Samsara was a good company I referred other companies, also due to the referral incentives pushed by their sales associates. I referred a fleet over to Samsara after some time Samsara stop receiving payment from the referred company they decided to take money from my card on file monthly for that referred companies bill. I was unaware when it started thinking it was my monthly payment for my fleet of truck until one day I was looking through bank statements and noticed multiple payments being pulled monthly from Samsara. I immediately contacted their accounting department and was given the run around for nearly two months. After sometime a rep called me and basically said it was a mistake that must of been my fault and they will not be refunding over 3,000.00 that was deducted throughout nearly a year. I tried to reason with them as being a long time customer that they can pay me back slowly or work out some type of repayment and I was basically told they will not reimburse any of my money taken. I am taken the proper steps now to ensure I am reimbursed by Samsara since they were illegally pulling payments from my account for another trucking company's bill. I am also leaving this comment to make other customers aware of the shady business being performed behind closed doors.

Pros: I have no Pros after there was continuous issues throughout the time I was locked into my contract.

Cons: Read my overall experience worst experience ever!!!

Vendor Response

by Samsara on 13/8/2019

We appreciate your feedback and we're so sorry to hear about your disappointing experience. We've informed our Finance team about your situation as we always want to give our customers the best experience possible.

  • Reviewer Source 
  • Reviewed on 10/8/2019
Renee C.
Controller
Construction, 11-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 20/7/2021

"Worst Customer Service ever. You can never get anyone to call you back."

Comments: The cameras and program themselves are pretty good, but I will not stay with Samsara due to terrible customer service and way to many billing / accounting errors that they want to says is the customers fault when it is defiantly theirs.

Pros: It does a decent job of tracking vehicles, the video cuts out sometimes and the real time pictures are only while the vehicle is moving. It takes a little bit for pictures to start when truck first starts moving

Cons: The customer service is terrible they will never call you back they only want to e-mail you. Accounting constantly screws up the billing when you call they cannot give you reasons why, I was told by one of the accounting reps they are very small and only have 3 people working. I was told they are trying to create a customer service department but they are to small at this time. If you have a large fleet look elsewhere this is not a great option especially if you are looking for good customer service or product help.

Vendor Response

by Samsara on 6/8/2021

Thanks for bringing this to our attention Renee, we'll be sure to investigate and aim to get this resolved as soon as possible. Thank you for being a valued customer!

  • Reviewer Source 
  • Reviewed on 20/7/2021
Tate F.
Director of technical operations, growth, and development
Transportation/Trucking/Railroad, 51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 28/12/2019

"The smart, do everything, connected vehicle solution."

Comments: Samsara has been a great tool not only in organizing and managing out vehicles and assets, but has allowed us to successfully defend against false claims. Samsara is such a value additive software, that it dampens my frustration with the many bugs and problems evident in rushed development and poor testing for certain features. I honestly can not say this for any other software I use.

Pros: Everything you need is included, and in one place. Fleet tracking, cameras, HOS, safety, performance, and dispatch tools all live in one place. Additionally, the team is very responsive in creating one-off or custom integrations should you need them.

Cons: The cameras, the logic by which they record, and the dashboard for viewing them could use some work. You're unable to retrieve segments more than 60 seconds in length at any one period of time. They offer a "hyperlapse" mode, but I find this to be a useless gimmick as the compression effectively omits frames making it difficult to identify incident times.

  • Reviewer Source 
  • Reviewed on 28/12/2019