Who Uses Dialpad Contact Center?
Support teams who are looking for a cost-effective, intuitive, cloud-based call center solution.
What Is Dialpad Contact Center?
Easy to set up, easy to use. Affordable, feature-packed, cloud-based. Dialpad's call center software improves customer experience and agent effectiveness, resulting in better conversations. Monitor and coach agents from anywhere with robust analytics dashboards. Automate tasks and capture insights to save time. Improve CSAT, FCR, close tickets, and keep your customers happy. Use real time recommendations to boost agent confidence and give them answers they need to help customers in the moment.
Dialpad Contact Center Details
Dialpad Contact Center Pricing Overview
Dialpad Contact Center does not have a free version but does offer a free trial. Dialpad Contact Center paid version starts at US$75.00/month.
Dialpad Contact Center Features
- Blended Call Centre
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Escalation Management
- Inbound Call Centre
- Interactive Voice Response (IVR)
- Manual Dialer
- Outbound Call Centre
- Predictive Dialer
- Progressive Dialer
- Queue Management
- Real-time Chat