Dialpad Contact Center

Who Uses Dialpad Contact Center?

Support teams who are looking for a cost-effective, intuitive, cloud-based call center solution.

What Is Dialpad Contact Center?

Easy to set up, easy to use. Affordable, feature-packed, cloud-based. Dialpad's call center software improves customer experience and agent effectiveness, resulting in better conversations. Monitor and coach agents from anywhere with robust analytics dashboards. Automate tasks and capture insights to save time. Improve CSAT, FCR, close tickets, and keep your customers happy. Use real time recommendations to boost agent confidence and give them answers they need to help customers in the moment.

Dialpad Contact Center Details

Dialpad

https://dialpad.com/

Founded 2015

Dialpad Contact Center Pricing Overview

Dialpad Contact Center does not have a free version but does offer a free trial. Dialpad Contact Center paid version starts at US$75.00/month.

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Starting Price

US$75.00/month

Free Version

No

Free Trial

Yes

Deployment

Installed - Mac

Cloud, SaaS, Web

Installed - Windows

Mobile - iOS Native

Mobile - Android Native

Training

In Person

Live Online

Documentation

Support

24/7 (Live Rep)

Business Hours

Online

Dialpad Contact Center Features

  • Blended Call Centre
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Centre
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Centre
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

View full list of Call Centre Software

Dialpad Contact Center Alternatives

More Dialpad Contact Center alternatives

Dialpad Contact Center Reviews

Showing 5 of 12 reviews

Overall
4.4/5
Ease of Use
4.5/5
Customer Service
4.2/5
Features
4.5/5
Value for Money
4.1/5
Verified Reviewer
Co-Founder
Public Relations & Communications, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    Unrated
  • Value for Money
    3/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 25/4/2019

"Modern and well designed"

Pros: Really like the user interface and design of the platform. Feels fresh and modern. Definitely the best I've seen in this space.

Cons: Seems like there is some lag when speaking to people. I don't know why.

  • Reviewer Source 
  • Reviewed on 25/4/2019
Ian M.
Head of Customer Success
Logistics & Supply Chain, 13-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    3/5
  • Customer Support
    3/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 30/7/2020

"Great interface but could improve integrations"

Comments: It is a great tool for handling calls and texts, but the lack of integrations may end up becoming a dealbreaker as we consolidate and streamline our tools if we can find something that will better integrate with Front.

Pros: The interface is very user friendly and easy to learn. Great feed of recorded calls and texts to see communication history with contacts.

Cons: Number one biggest issue is that text messages cannot integrate into Front to be handled there. Better Front integration for that specifically and in general would be a game changer for us. Would be great if names would update in Dialpad for the contact center from the Hubspot integration as well. Finally, it also often defaults to personal contacts over contact center contacts, which can make team collaboration more difficult.

  • Reviewer Source 
  • Reviewed on 30/7/2020
Karli B.
Vendor Operations
Food & Beverages, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    3/5
  • Ease of Use
    3/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 18/7/2019

"Gets the job done"

Comments: Gets the job done!

Pros: I like that I don't have to give my personal number to clients and that I can use it for texting too.

Cons: I get lots of spam calls. I also feel like my recent calls list doesn't update immediately or isn't accurate.

  • Reviewer Source 
  • Reviewed on 18/7/2019
Silvia T.
Customer Support
Education Management, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 28/8/2020

"BEST APPLICATION TO WORK IN SALES!"

Comments: I have been working with dialpad since 3 years ago and it has been very useful and very easy!

Pros: Dialpad is a very good application for calling and for working in a sales department. You have the opportunity of calling back the people who is calling you and you never lose possible customers because you can always call them back. It has a lot of options like recording the calls, measuring the number of missed calls, etc! It is very easy, intuitive and agile! Thanks Dialpad team!

Cons: The only thing I don't like about dialpad is that it is very difficult to transcript the voice messages that the customers left if the voice mail (to say something wrong)!

  • Reviewer Source 
  • Reviewed on 28/8/2020
Beatriz P.
EF Representative
E-Learning, 10,001+ Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 23/7/2020

"Dialpad review"

Comments: In general I can say that this product works very well, easy to use and with a very intuitive layout.

Pros: I helped with the implementation of Diapad in one of the departments in my company. I was administrator for a while and I was really happy with this prioduct. Customer Service worked very well, they help with any technical problem that I might have and in general the program was very easy to use, practical and very eficient.

Cons: Some countries have call restrictions, but otherwise I am very happy with the product and I recommend it 100%.

  • Reviewer Source 
  • Reviewed on 23/7/2020