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What Is Clover?

Clover is an all-in-one point-of-sale and payments system that integrates the functions of a cash register, card payment terminal, and POS system. As a cloud-based platform supporting a suite of devices, Clover makes it easier and faster than ever to run your business. Built-in capabilities allow you to simplify daily tasks, speed up transactions, engage customers, and accept the latest payments effortlessly. Clover also offers a robust App Market, with 300+ apps available and growing.

Who Uses Clover?

Clover serves small to mid-sized businesses, including but not limited to quick-service restaurants, full-service restaurants, boutique retailers, service business and those looking to accept payments

Clover Software - 1
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Reviews of Clover

Average score

Overall
3.9
Ease of Use
4.0
Customer Service
3.3
Features
3.8
Value for Money
3.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Kirk
Kirk
CEO in US
Verified LinkedIn User
Consumer Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source
Source: GetApp

ANGEL security was awesome!!!!!

5.0 4 months ago

Comments: over all very pleased!!!!!!! except the updating part!!! very stressful !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! every year!! like taking a major exam!! each year they ask for updates and each year it is more technical, and extreme even with some savy computer people like applying for a bar exam to be a lawyer!!

Pros:

the ease to process payments and the response entering to the bank account

Cons:

the high fees!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! and the updating every so many months!! keeps on changing!! very stressful!!!!!! does not always benefit clients!! like taking a Bar Exam!! or applying for a mortgage !!!!!!

Jyll
Intuitive Coach in US
Individual & Family Services, Self Employed
Used the Software for: 1+ year
Reviewer Source

No integrity - from 5 stars to 1 star

4.0 last month New

Comments: I joined CloverConnect in 2022 and was excited to use their services. I had a decent experience up until Jan 2024 when I was charged an annual "security fee" of $215. When I received the payment notification email (that I receive monthly when they collect their fees), I was shocked at the amount and called customer service. They informed me that there was an announcement about this upcoming fee in my November 2023 statement. I never knew I got a statement let alone how to find it in my dashboard. They told me how to find it and sure enough, in a small print paragraph, there was information about this change. I asked why I wasn't emailed about this - emailing an announcement about a change is standard procedure. No response. Despite talking to multiple agents and a manager about how, at the minimum, I should have been notified via email of this change, CloverConnect said it was my responsibility to look at my statements each month. My response is that I don't need to look at the statement when I'm receiving emails on each transaction and an email about the monthly fees taken. CloverConnect would not refund the $215. I asked for my Merchant agreement multiple times - never got one sent to me. I scoured their websites for information on this annual fee - it is not documented anywhere. I emailed Support asking for info - no response. Meanwhile, I was receiving emails from other Businesses I work with notifying me of their updated Terms, etc. I just received another one today which reminded me that I wanted to write this review! CloverConnect made a poor decision and lost a (previously) happy customer. They exhibit zero communication with their merchants, zero ability to resolve conflict, and most importantly, they lack integrity. I chose to cancel them (and lose the $215) because I cannot be in Business with a company that doesn't have integrity, doesn't communicate major decisions that affect me (their merchant), and places the blame on me for not reading my monthly statement.

Pros:

Ease of set-up and use, monthly fees, and it integrated with Book Like A Boss booking software.

Cons:

Support was a bit slow to respond to issues. CloverConnect does not communicate via email regarding important changes that affect the merchants. CloverConnect lacks integrity.

Verified Reviewer
Verified LinkedIn User
Construction, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Save your money

3.0 2 months ago New

Pros:

The initial implementation was relatively easy.

Cons:

Statements were challenging to reconcile. Customer Service should be referred to as Customer Dis-service.

ALAINA
Own in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

AWFUL FOR SMALL BUSINESS

4.0 last month New

Comments: It was terrible from day one.They got my bank account information wrong.Then they got my address wrong.Every time I spoke to a different person.I was quoted to hit the feet when I finally decided to go and sign up with them.I thought everything was gonna be OK.And so far over the past 2 months.New hidden FEES that popped up and evidently.They can do this whenever they want to. As a small business that sometimes does not even process credit cards every month they charge you monthly minimums.They don't tell you about.They say they'll take care of it.No one ever calls you back.Nobody emails you back.Do not use the business people I know haven't charged?His cancelation fees.This is the absolute worst processing service out ther

Pros:

So far nothing. It is a nightmare in every way.

Cons:

LIARS. SCAMMERS WITH HIDDEN FEES. FEES ADDED AFTER SIGNING UP. TERRIBLE CUSTOMER SERVICE. NEVER USE!!

Sable
Salon Owner Educator in US
Health, Wellness & Fitness, Self Employed
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

My Clover Review & Experience

4.0 5 months ago

Pros:

I liked the POS system however it has a learning curve. After playing around with it for a couple weeks I was able to better navigate the device. It was a very easy setup.

Cons:

Not what I thought it was going to be like. I was not informed of the additional charges and App Store fee. It was difficult to integrate online booking and salon management with this system. I ultimately had to change. I think it is a wonderful system for maybe a restaurant or other type of business not for salons or spas - in my opinion.