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What Is NinjaOne?

NinjaRMM is NinjaOne’s powerful easy-to-use RMM, offering all the features, flexibility, and power MSPs need in a fast-to-setup, easier-to-use package. Our centralized, policy-based management approach puts automation at the center of your endpoint management strategy while Ninja’s modern UI drives radical improvements to technician efficiency. With no implementation fees, simple per-agent pricing, and the best-rated support, NinjaRMM is built for the way MSPs work.

Who Uses NinjaOne?

For IT professional that need instantaneous response to user issues and secure their IT environments.

Where can NinjaOne be deployed?

Cloud-based
On-premise

About the vendor

  • NinjaOne
  • Located in San Francisco, US
  • Founded in 2013

NinjaOne support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Austria, Belgium, Canada, Denmark and 24 others

Languages

Danish, Dutch, English, French, German and 7 others

NinjaOne pricing

Starting Price:

Not provided by vendor
  • Yes, has free trial
  • No free version

NinjaOne does not have a free version but does offer a free trial.

Pricing plans get a free trial

About the vendor

  • NinjaOne
  • Located in San Francisco, US
  • Founded in 2013

NinjaOne support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Austria, Belgium, Canada, Denmark and 24 others

Languages

Danish, Dutch, English, French, German and 7 others

NinjaOne videos and images

NinjaOne Software - Dashboard
NinjaOne Software - Application Patching
NinjaOne Software - Server Automation
NinjaOne Software - Netflow
NinjaOne Software - Remote Tools
View 6 more
NinjaOne video
NinjaOne Software - Dashboard
NinjaOne Software - Application Patching
NinjaOne Software - Server Automation
NinjaOne Software - Netflow
NinjaOne Software - Remote Tools

Features of NinjaOne

  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Monitoring
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Anti Virus
  • App Management
  • Application Management
  • Application Security
  • Asset Tracking
  • Audit Management
  • Automatic Backup
  • Automatic Patch Deployment
  • Automatic Scans
  • Availability Testing
  • Backup Log
  • Backup Scheduling
  • Backup and Recovery
  • Bandwidth Monitoring
  • Bare-Metal Restore
  • Behavioural Analytics
  • Chat/Messaging
  • Cloud Backup
  • Collaboration Tools
  • Compliance Tracking
  • Compression
  • Configuration Management
  • Credential Management
  • Customer Support
  • Dashboard
  • Data Security
  • Data Visualisation
  • Deployment Management
  • Device Auto Discovery
  • Device Management
  • Diagnostic Tools
  • Differential Backup
  • Documentation Management
  • Encryption
  • Endpoint Management
  • Endpoint Protection Software
  • Event Logs
  • File Sharing
  • For MSPs
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • Incident Management
  • Incremental Backup
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Knowledge Management
  • Macros/Templated Responses
  • Maintenance Scheduling
  • Monitoring
  • Multi-Channel Communication
  • Multiple Format Support
  • Network Analysis
  • Network Monitoring
  • Network Security Software
  • Network Wide Management
  • Patch Management
  • Performance Metrics
  • Policy Management
  • Prioritisation
  • Problem Management
  • Process/Workflow Automation
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-time Alerts
  • Release Management
  • Remediation Management
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Update/Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Security Management
  • Self Service Portal
  • Server Monitoring
  • Session Recording
  • Simple Network Management Protocol (SNMP)
  • Support Ticket Management
  • Task Management
  • Third-Party Integrations
  • Threat Response
  • Ticket Management
  • Troubleshooting
  • Unattended Access
  • Uptime Reporting
  • VPN Software
  • Vulnerability Scanning
  • Whitelisting/Blacklisting
  • Workflow Configuration
  • Workflow Management

NinjaOne Alternatives

MSPs like you get more cost savings, business growth, and customer satisfaction with Kaseya's powerful RMM software. Get a demo today.
The most reliable and easy-to-use backup for businesses of all sizes. Now with simplified licensing and active ransomware protection
ConnectWise ScreenConnect provides the ability to view and control devices from anywhere there is an Internet connection.
Centralized IT management platform that includes remote monitoring, patch management, and more.
Customizable solution includes project management, CRM and service desk with integrated time and billing running off the same database.
Automate is the only RMM platform in the industry developed by an MSP for MSPs to automate IT service delivery & drive revenue growth.
2 out to 3 top MSPs choose ConnectWise for greater accountability, operational efficiency & profitability. See why. View the demo!
Datto SIRIS is an all-in-one BCDR solution built for MSPs to efficiently prevent data loss and minimize downtime.
The Server-Eye product family offers 4 solutions in one surface: monitoring, managed antivirus, patch management & remote maintenance.

Reviews of NinjaOne

Average score

Overall
4.8
Ease of Use
4.7
Customer Service
4.7
Features
4.5
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Gil
Gil
CTO in US
Verified LinkedIn User
Accounting, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Best-in-class RMM for internal IT Departments

5.0 2 years ago

Comments: Overall NinjaOne has allowed us, via automation, to turn our internal IT Department with very limited staff into an army. IT now has an insight into all assets, networks, and activities allowing us to become extremely proactive. Integrated ticketing and Documentation modules allow us to utilize NinjaOne as a nearly one-stop hub for all things IT (we still utilize a separate Remote Access vendor for enhanced features only they offer).

Pros:

After reviewing a host of RMM vendors we decided on NinjaOne for affordability, features, integrations, and support. What we like most is the feature set that revolves around automation. The dashboards, alerting and other features are intuitive and extremely effective. We now utilize the Ticketing module along with Documentation which alleviated two third-party vendors for us.

Cons:

Not much to report here. There are the occasional service disruptions to regional instances (ex. US, CA, EU, etc.) however we have not suffered any lengthy outages (typical growing pains).

Alternatives Considered: Datto RMM, Syncro and N-central

Reasons for Switching to NinjaOne: We chose NinjaOne over the competition due to its reliability, customization, affordability, integrations, and premier-level rapid support.

Eliot
Technical Lead in US
Information Technology & Services, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

A solid, simple, modern RMM solution

5.0 6 months ago

Comments: It's simple and doesn't represent a huge investment of time, which when you have a lot on your plate is optimal.

Pros:

We recently migrated to NinjaRMM and I'm really impressed how simple and straightforward it is to set up. It also has a really clean, modern UI which is a big plus compared to some of the more legacy players in the market. Another big plus is that it supports disabling/hiding a lot of features that you don't want to use, which makes it easier to do a phased rollout/implementation. Lastly Ninja's onboarding services were good and their techs were helpful!

Cons:

Since it is a newer player on the scene, there's a lot of rapid development going on, so some things you'd expect from a more established product might be not-exactly-how-you'd-expect-it, and you're waiting on their (tbf, pretty rapid) development cadence to catch up.

Alternatives Considered: N-central

Reasons for Choosing NinjaOne: LogMeIn Central was not super pleasant to use and not nearly as feature complete as NinjaOne.

Switched From: LogMeIn Central

Reasons for Switching to NinjaOne: NinjaOne is month to month. We could have gotten a slightly cheaper rate with N-central, but then we'd be locked into a contract. For us, it's worth it to pay a little more to not suffer vendor lock-in.

Kagera
Project Manager in US
Business Supplies & Equipment, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

My Experience With NinjaOne

5.0 last month New

Pros:

The tool comes with great remote support features It makes IT management easy

Cons:

With NinjaOne, all has been seamless. It is affordable too.

Verified Reviewer
Verified LinkedIn User
Computer Networking, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

their SMS login is not working - no fix from their support in timly manner

2.0 2 years ago

Comments: not good, major issues should be fixed at the time and not dragged out,

Pros:

their is not a lot - I'm not impressed by their lack in support.

Cons:

the Sydney office is not picking up the phone - I doubt if it even exists, SMS verification not working - if you need Ninja to fix the issue they are not doing it in a timely manner.

Alec
IT Manager in US
Real Estate, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Great RMM and Ticketing System

5.0 3 months ago

Comments: Overall, it is a great platform if you know what you are getting into. As an RMM it is excellent and without bells and whistles.

Pros:

Ease of use, scripting that just works, and the dojo community for help

Cons:

It is a little too basic. The document feature is not the best so we use a different product.

Alternatives Considered: ManageEngine ServiceDesk Plus and Atera

Reasons for Switching to NinjaOne: Price point, ease of use, and nothing overly complicated.