15 years helping Irish businesses
choose better software

What Is Issuetrak?

Skyrocket the efficiency of your problem-solving team. Pair licensed agents with ticket management software that empowers free users. In Issuetrak, not everyone needs a paid seat. (Spoiler alert: you won’t find this anywhere else). Maximize the strength of your agents (and your budget) with automation software designed to receive, triage, and resolve tickets in one centralized location. Gain visibility into repetitive issues, SLAs, and more with Issuetrak. Cloud and on-premise hosting available.

Who Uses Issuetrak?

Issuetrak solves problems whether you're a team of 100 or just one. Perfect for IT, customer service, HR, manufacturing, government, finance, education, transportation, healthcare, and more!

Issuetrak Software - Issue Hub
Issuetrak Software - Issuetrak Dashboard
Issuetrak Software - Issuetrak Submit Issue View
Issuetrak Software - Issuetrak Detailed Issue View
Issuetrak Software - Issuetrak Settings Lightbox

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Reviews of Issuetrak

Average score

Overall
4.6
Ease of Use
4.4
Customer Service
4.7
Features
4.4
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
63%
4
31%
3
5%
2
1%
Jeromy
Jeromy
Director of Operations in US
Verified LinkedIn User
Computer Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Issuetrak Customer Support for SaaS Development Company

5.0 7 months ago

Comments: Issuetrak is invaluable in supporting our customers and clients, as well as managing user requests, feature change requirements, and development progress.Issuetrak customer support is top notch; professional services team and developers are always available to help us and know the system throughout. Our Issuetrak account manager is in regular contact with us to ensure we have everything we need to provide the best service to our customers!

Pros:

Ticket notes and tasks. Secure relevant ticket access for customers and clients.

Cons:

Multiple feature sets can be overwhelming and complicated to set-up and integrate within the system.

Issuetrak Response

7 months ago

Thank you for your review, Jeromy! We're excited to hear that our software and our team are meeting your needs and help you serve your customers well! If you have any additional feedback about our software and how we can improve, don't hesitate to submit your ideas to the form on our website, https://www.issuetrak.com/feature-requests, which goes directly to our Product team. Thank you again!

Christopher
Director of Quality Control in US
Aviation & Aerospace, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Issue track is the best issue tracking system that we have ever used

5.0 7 months ago

Comments: Over all the issue track has always been responsive and able to help us with friendly, professional , and knowledgeable team. they have always good to follow up to make sure all your needs have been met.

Pros:

The best part to the issue tracking is that you can configure the system to fit your needs. Even better, if your business changes, then you can adjust the system to make it fit the new perimeters of your business. This is huge for us.

Cons:

Their continued follow up to make sure I was caught up on the homework I needed to do.

Issuetrak Response

7 months ago

Thank you for your thorough review, Christopher! We're delighted to hear that you have found Issuetrak's configuration versatility useful for your Issue tracking needs! If you have any additional feedback about our software and how we can improve, don't hesitate to submit your ideas to the form on our website, https://www.issuetrak.com/feature-requests, which goes directly to our Product team. Thank you again!

Tyler
Director of WW Logistics in US
Music, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Great Customer Services

5.0 4 weeks ago New

Comments: My company has used issuetrak for 8+ years and it has served us well. We use Issuetrak on daily bases for tracking issues as well as running analytical reporting. Any time we have an issue customer service has solved our issue, and our account manager [sensitive content hidden] has in incredible in assisting us when needed.

Pros:

Issuetrak is simple solution for tracking data and running reports. The customer service is fantastic and [sensitive content hidden] does an outstanding job with customer satisfaction and email response time.

Cons:

I cannot think of a single issue I would consider a con.

Verified Reviewer
Verified LinkedIn User
Medical Practice, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Best Ticket System for large enterprise

5.0 4 months ago

Pros:

Ease of use, stable, and highly adopted internally without pressuring staff to use it.

Cons:

Nothing, it's truly great all around. We have not found a weakness in the product to date.

Stephen
Director of Technology Operations in US
Health, Wellness & Fitness, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Issuetrak Reveiw

5.0 last year

Comments: Using them now is the second time I used them. Once in my previous job and now here. In my previous job I switched from them to SysAid - and in my present job I switched from SysAid to Issuetrak. I did this because Issuetrak offered me greater flexibility to manage various cost centers within a single application in the most efficient and usable fashion.

Pros:

The ability to segment my customer base to the responsible departments. Quickly see the overall view to manage my staff and responses to give outstanding customer service.

Cons:

Have yet to find any major flaws thta were not able to be resolved by some method.

Issuetrak Response

last year

Thank you for your positive review, Stephen! We're delighted to hear that you have found Issuetrak's flexibility useful for your business operations!