Issuetrak

Issuetrak makes issuing support tickets a breeze!

Comments: Ease of use ticketing system.

Pros:

I love the ease of creating tickets for issues that I need to resolve. I also use this software to resolve tickets that were submitted by other users. The software has a nice simple layout which makes it look clean and not cluttered.

Cons:

The layout could be updated with a new look to give users a modern feel. The current look is a little out of date for current software userfaces.

Very good experience, but not excellent. Does a fantastic job at what it's supposed to do.

Comments: Resolves the complexity of tracking issues.

Pros:

Quick, simple, and has plenty of features. Allows for precise control over each issue. Very responsive interface. Has fantastic customer support.

Cons:

Development seems to be a bit slow on adding features, Short Term is set as within a year, which is of course reasonable, but Short Term is more like two weeks sprint, but that's personal opinion and experience.

OK Ticketing system

Pros:

Not best application, has lots of issues. but yet simple and easy to use. Will get the job done for small organization.

Cons:

Not best application, has lots of issues. but yet simple and easy to use. Will get the job done for small organization.

Easy to use for first time Ticket Users

Comments: I am part of a small IT team. We often have to coordinate with outside developers and vendors on projects and problems. We often learn tricks and best practices from them. IssueTrak allows us to track the progress and document what we've learned for other team members in the future.

Pros:

It is very easy to learn - I had no experience with it in November, and became comfortable with it in just a few days. I especially like the Knowledge Base and Recurring Request features.

Cons:

It's not the prettiest GUI. Pasting images always pastes them too large and have to be resized.

Alternatives Considered: Spiceworks Cloud Help Desk

Good stuff. Solved a bunch of issues we had for years.

Comments: I am spending less time managing issues and more time doing what's important.

Pros:

It just organizes everything nicely and gets everything out and visible to the submitters and engineers.

Cons:

It doesn't do everything but what it does do is good. I would like to see engineers have the ability to self assign issues of their choice but still not be able to affect assignment of others.