Issuetrak

Very good experience, but not excellent. Does a fantastic job at what it's supposed to do.

Comments: Resolves the complexity of tracking issues.

Pros:

Quick, simple, and has plenty of features. Allows for precise control over each issue. Very responsive interface. Has fantastic customer support.

Cons:

Development seems to be a bit slow on adding features, Short Term is set as within a year, which is of course reasonable, but Short Term is more like two weeks sprint, but that's personal opinion and experience.

Issuetrak Reveiw

Comments: Using them now is the second time I used them. Once in my previous job and now here. In my previous job I switched from them to SysAid - and in my present job I switched from SysAid to Issuetrak. I did this because Issuetrak offered me greater flexibility to manage various cost centers within a single application in the most efficient and usable fashion.

Pros:

The ability to segment my customer base to the responsible departments. Quickly see the overall view to manage my staff and responses to give outstanding customer service.

Cons:

Have yet to find any major flaws thta were not able to be resolved by some method.

I use issuetrak on a daily basis to submit tickets to other departments so things can be processed

Comments: The ability to communicate and get information to other teams

Pros:

I like that I do not have to reach out to other departments nor does the customer to get this fixed. I can submit a ticket and they will correct the issue, or pass along the information to the correct team. It helps me to be as efficient as possible.

Cons:

I do not like how often it doesn't route properly. It is supposed to be auto filled with what area in our system it's going to, and if it's not it makes it really difficult to ensure it's getting where it needs to go.

Hope they will make improvements rest all is best that could be in this app

Pros:

Some of the best things about Issuetrak which I liked are:Customizable workflow: The ability to customize the workflow to match the unique requirements of an organization, which can help to streamline processes and improve efficiency.Reporting and analytics: The ability to generate reports and analyze data on customer support requests and issues, which can help organizations to identify and resolve recurring problems, improve processes, and make data-driven decisions.Integration: Issuetrak can be integrated with other systems such as CRM, ERP, and other service management tools, which allows the data to flow seamlessly and automate the process across different systems and platforms.

Cons:

Some potential "worst things" about Issuetrak could include:Limited capabilities: Issuetrak may not be able to handle more complex or nuanced tasks that require human judgment or decision-making.Dependence on existing systems: In order for Issuetrak to automate tasks, it must be able to interact with existing systems and software. If a company's systems are outdated or not properly configured, it may be difficult or impossible to integrate Issuetrak.Limited understanding: As with any new technology, there may be a learning curve for users, and they need to be trained to use the software effectively. A limited understanding of the software may lead to poor implementation and a low adoption rate.

Lifesaver

Comments: Overall the staff has been professional, friendly and knowledgeable.

Pros:

Issuetrak has been a lifesaver, cutting down on continues hours of data entry.From building the data base for our needs, to the customer support team for questions the staff has been professional, friendly and knowledgeable.

Cons:

It took sometime ironing out our processes but it was a true team effort!