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Rapid Gun Systems
What Is Rapid Gun Systems?
Complete POS system (software and hardware) for gun retailers that includes eBoundBook, ID scanning, shooting range management, gun rentals, and smithing capabilities.
Who Uses Rapid Gun Systems?
Gun Stores, Gun Ranges, and Gunsmithing Businesses - Complete firearms retail solution
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Reviews of Rapid Gun Systems
It nice to use and easier the more I use it
Pros:
The ability to be custom and make it my own and be able to make quick use for items I normally have to search for.
Cons:
When something goes wrong it is difficult to get back on your feet. It also can be confusing at times as well.
Rapid POS Response
7 years ago
Anonymous - we appreciate your review, but really wish we knew who you are so we could successfully address any challenges you are facing with Rapid Gun Systems. As you noted, the more you use the system, the easier it becomes. POS systems in general require training and practice in order to master, so it's important to remember that regardless of which solution you chose (in this case https://rapidgunsystems.com/), that it will take some time to get to know the ins and outs. This is why we offer deep dive training and extra education opportunties on system features. We also encourage you to contact our support team ([email protected]) any time that you have questions. We are here to help - and we want you to know exactly how to use your technology investment. You should never feel that it is difficult to correct an error. In fact, we are regularly told how easy it is to correct errors. Reach out to us so we can course correct the issues you are facing! Cheers!
Rapid is a good system for Firearms sales and does a nice job of managing customers and inventory.
Comments: Noce customer management
Pros:
The e4473 is a good feature however it is an add on. I like the DL scan feature and inventory module however I wish it was more powerful. Inventory management is good and fairly easy to use and the ability to put required fields is a plus. One of the best features is the multi gun email received when a person is required to have extra forms filed for their purchase. The ease of use in the fact that this fills out the for for you is also a great feature. Touch screen works well and is easy to edit and customize.
Cons:
Screen size on the NCR POS is too small so you can not have a lot of buttons on one screen. The ability to edit price tags and label is an add-on feature that should be included with the software. For the price many of the optional features should be included like the advanced inventory module and the quickbooks integration. Training could be better and since you are buying the software and hardware you should be allowed to have complete access to your SQL database but you are not. Customization is something that should be able to be done by the end user and not something that requires charge from support to have done like a simple MSPR added to your price tags or the ability to print counter tags. Have some errors that do not get swift attention form support and they tend to fix issues without calling to verify or confirm that it has been resolved so I have had to reopen ticket more than once. PRice to add an extra license is overly expensive and support does not include upgrades as it should. If you own the e4473 as we do and pay support you should not have a fee charged to you when the forms change by the ATF since you pay a hosting fee for the e4473 and support.
Rapid POS Response
8 years ago
William, Thank you for being a valued customer and trusting your business with Rapid Gun Systems. Your feedback is appreciated and assists us in becoming a better partner for you and all of our gun store customers. I have forwarded your feedback to our support team and they will reach out to address your concerns (including the possibility of upgrading to hardware with larger screens). We've also recently upgraded to a new version of Counterpoint which has an updated user interface and some new features.
One of the best firearms software I have used thus far.
Comments: Very easy to use customer database.
Pros:
Software has many ways to search and collect data. Very easy to use customer database. tech support is amazing and one of the reasons we have a positive experience with Rapid.
Cons:
Software is buggy. you need to follow a very specific processes to do things. If you get out of order the software will error or lockup. it's not as fluid as it could be. There are a lot of minor program changes if done would make the software so much better.
Rapid POS Response
7 years ago
Rob, First, THANK YOU for highlighting your experience with our service/support teams. One thing that we believe truly sets us apart from our competitors in the gun POS space is our support. We hear all that time that we blow everyone else out of the water with our help desk and support. We believe that you shouldn't be faced with buying a product and then never getting proper service and support. We pride ourselves on this! So, thank you! Your software comments are a bit more alarming and we'd like to dive a bit deeper into the troubles you are having. I noticed that we only have a few support tickets from you specifically, so we aren't able to pinpoint exactly what issues you've had. I've alerted our team to address this with you the next time you submit a ticket. We want to be the BEST POS for Gun Stores, so let's work together to improve the product! It sounds like you have some good ideas. Cheers! And, thanks again for your kind words.
We purchased this system not long after we purchased our store due to an inadequate system
Comments: increased efficiency. Excellent inventory control. Excellent serialized tracking methods.
Pros:
The electronic bound book and gunsmithing modules. They have increased our back office efficiency.
Cons:
The software itself is very good. What I like least is I do not think we were given enough instruction on its complete use. Therefore, I sometimes need to call the help desk for instruction on things that I probably should have known how to do and am charged a fee.
Rapid POS Response
8 years ago
Fae, We are so happy that you are part of the Rapid Gun Systems family and we really appreciate the feedback. As you know, our POS solution is comprehensive and very robust. We agree that it takes time to learn all the ins and outs - and that even carefully planned coursework can't teach a user everything about a product in a condensed timeframe. We structure our education and training around the most used modules and anything specific that you would like to learn upfront. We do our best to cover as much as possible prior to implementation! We want every partner of ours to feel that they have the ability to control their "POS destiny", which is why we allow you to select your ongoing service level. Some prefer to pay as they use it, and some prefer to have unlimited support for a monthly fee. The important thing is that you can change your mind any time! We can add additional training courses for specific modules or set aside time to retrain - just give us a call to schedule!
The system is a lot more complex and non user friendly than it should be.
Comments: The interaction between the software and our accounting software was a great improvement over the previous way we did things. The reports are usually pretty good for sales and inventory, and were better than the previous way we did things.
Pros:
I like that it can interact with our accounting software, it makes our jobs easier. Some of the reports are very useful for our daily accounting functions, but other reports are not always matching up as they should.
Cons:
I dislike that it takes and arm and a leg to learn all the functionality of this software. They need complete training courses for everything in the software on their website or somewhere else.
Rapid POS Response
7 years ago
Jon - we appreciate your feedback and are interested in hearing more about the issues you are facing with Rapid Gun Systems. As you know, we employ a Train-the-Trainer model, which allows us to work closely with 2-3 senior level folks. We rely on those folks to properly train the rest of your organization. While we find a high success rate with this approach, there are cases where the detailed training doesn't translate the way we intend it to. I encourage you to check out counterpointuniversity.com. This web portal houses our detailed training videos on all the features of Rapid Gun Systems. We regularly add content as well when topics surface that we haven't covered. In addition, our support team is always available at [email protected]. They will help with ANY questions you have. We also offer additional training on system features that you haven't quite yet mastered. Improving our product, service, training, etc. is important to us and your feedback will help do that!
