15 years helping Irish businesses
choose better software

What Is Salesforce Platform?

Salesforce Platform lets you build enterprise apps quickly that help you connect employees, engage customers, track performance, and integrate everything. Salesforce Platform is a single, unified ecosystem of tools and services including Force, Heroku Enterprise, and Lightning that adds up to the fastest, easiest way to take the lead in the app revolution. Even build Android apps and iOS apps.

Who Uses Salesforce Platform?

With Salesforce's multi-tenant cloud computing model we can serve the needs of companies of all sizes, in any industry. Our customers benefit from a shared main framework, while maintaining privacy.

Where can Salesforce Platform be deployed?

Cloud-based
On-premise

About the vendor

  • Salesforce
  • Located in San Francisco, US
  • Founded in 2003

Salesforce Platform support

  • Phone Support
  • Chat

Countries available

Australia, Austria, Belgium, Canada, China and 19 others

Languages

Danish, Dutch, English, French, German and 3 others

Salesforce Platform pricing

Starting Price:

US$25.00/month
  • Yes, has free trial
  • No free version

Salesforce Platform does not have a free version but does offer a free trial. Salesforce Platform paid version starts at US$25.00/month.

About the vendor

  • Salesforce
  • Located in San Francisco, US
  • Founded in 2003

Salesforce Platform support

  • Phone Support
  • Chat

Countries available

Australia, Austria, Belgium, Canada, China and 19 others

Languages

Danish, Dutch, English, French, German and 3 others

Salesforce Platform videos and images

Salesforce Platform Software - 1
Salesforce Platform Software - 2
Salesforce Platform Software - 3
Salesforce Platform Software - 4
View 5 more
Salesforce Platform video
Salesforce Platform Software - 1
Salesforce Platform Software - 2
Salesforce Platform Software - 3
Salesforce Platform Software - 4

Features of Salesforce Platform

  • API
  • Access Controls/Permissions
  • Alerts/Notifications
  • Approval Process Control
  • Business Process Automation
  • Code Development
  • Code Editing
  • Collaboration Tools
  • Compatibility Testing
  • Data Management
  • Data Modeling
  • Database Support
  • Debugging
  • Deployment Management
  • Document Management
  • Drag & Drop
  • For Developers
  • Graphical User Interface
  • Integrated Development Environment
  • Integrations Management
  • Iteration Management
  • No-Code
  • Performance Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Task Management
  • Third-Party Integrations
  • Visual Modeling
  • Web/Mobile App Development
  • Workflow Configuration
  • Workflow Management

Salesforce Platform Alternatives

Zoho Recruit's all-in-one Talent Acquisition System helps staffing agencies and internal HR teams hire quality candidates for any role.
OutSystems is a high-performance low-code platform that achieves serious productivity, creating serious apps with continuous innovation
Vincere is the Recruitment Operating System, an OS built for recruitment & staffing agencies.
Empower teams to build apps that connect the organization and drive outcomes—no code needed.
monday CRM enables revenue teams to improve efficiency at every stage of the customer journey.
Pipedrive is an easy-to-implement CRM software tool that helps you focus on the activities that drive deals to close. Learn more about Pipedrive
We help small teams power big businesses with the must-have platform for intelligent marketing automation.
NetSuite, the world’s #1 cloud ERP, provides the visibility and control needed to make smart decisions, fast, and grow with confidence. Learn more about NetSuite
Discover SAP S/4HANA Cloud, a complete ERP system with embedded AI and machine learning.

Reviews of Salesforce Platform

Average score

Overall
4.3
Ease of Use
3.9
Customer Service
3.9
Features
4.3
Value for Money
3.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Keplet
Keplet
Salesforce Consultant in US
Verified LinkedIn User
Computer Software, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Best CRM software

5.0 last month New

Comments: My overall experience with the Salesforce Platform has been highly positive, marked by its extensive capabilities and flexibility. The initial learning curve was steep, but resources like Trailhead and the supportive Trailblazer Community made the journey smoother. Salesforce’s customizability stands out, allowing tailored solutions with custom objects, fields, and page layouts. Development tools like Apex and Lightning Components, along with robust automation features such as Process Builder and Flow, significantly enhance productivity by streamlining business processes. Integration capabilities are strong, though complex integrations can require substantial effort. The user interface, particularly with Lightning Experience, is modern and user-friendly, and the mobile app adds valuable flexibility. However, occasional UI inconsistencies between Classic and Lightning can be confusing. Performance is generally reliable, with minimal downtime, although peak times can sometimes cause slowdowns. Salesforce’s security measures, including data encryption and user permissions, provide confidence in data safety. While Salesforce can be costly, especially for smaller businesses, the platform's extensive features and scalability justify the investment by delivering a strong return through improved efficiency and data-driven insights. Regular updates and new features demonstrate Salesforce's commitment to innovation, ensuring the platform evolves with changing needs. In summary, despite some challenges, Salesforce’s robust customization, automation, and support resources make it a powerful tool for enhancing business processes and driving growth.

Pros:

Salesforce has a large, active community and extensive documentation. The Trailblazer Community provides forums, user groups, and events for networking and support. Additionally, Trailhead offers free, interactive learning modules for users of all skill levels.

Cons:

Although Salesforce is highly customizable, certain limitations within its framework can make it difficult to implement very specific or unique requirements without resorting to workarounds or third-party solutions.

Drew
CEO in US
Hospital & Health Care, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Saslesforce for small business???

4.0 8 months ago

Comments: Overall, our experience has been good. All levels of our company find the software useful, and believe it can more than meet any of our needs. It will require atleast one person who is not afraid to tinker, and having a go to partner to handle any advanced needs on an hourly basis is a must. As with all systems it takes time and effort, but we feel good about our purchase and havent considered moving to anything else since.

Pros:

Salesforce is the most custimizable CRM I have encountered thus far. It is built on "objects" that can be cusomized almost anyway you wish. These come "out of the box", can be professionally built (for a fee), or you can build items yourself. I was unsure if this CRM would fit a small company like ours (<10M in sales), but the basic licenses meet our needs both for operations and sales. The plus for us is knowing this platform can grow with us over time.

Cons:

Salesforce is not intuitive....at all. We had great frustration in our rollout as we felt we could manage any user challenges we encountered, but this was not the case in the beginning. While the company can grow with you, their is also no limit to what they can charge haha. You must choose your deployments carefully and consider the cost benefit analysis.

Alternatives Considered: Zoho CRM , monday CRM and SugarCRM

Reasons for Choosing Salesforce Platform: Hubspot did not meet the operational needs of our company. It could not manage service cases and project scheduling like we wanted. It was either pay for something grand, or have nothing at all.

Switched From: HubSpot CRM

Reasons for Switching to Salesforce Platform: Project management and service case scheduling were the primary drivers for our switch. The sales side of every CRM is built out and differ only on the user interface. Some platforms are simply not designed around fulfillment as much as they are opportunitites.

Michael
Manager in US
, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Powerful Once You Learn How to Use It (But Expensive)

3.0 6 years ago

Pros:

Salesforce is the backbone of our company. It is tied into everything and used by every team. It is incredibly customizable and it seems they have a way to do almost anything you need. We use it for Sales, Support, Marketing, and product feature usage. We have it hooked into other apps and other saas products. This is the product that will scale with your business and can support a company at any stage of growth. There are a ton of integrations out of the box (on their salesforce exchange) and their APIs allow savvy developers to build custom integrations that aren't available.

Cons:

When the company initially implemented it, they tried to "wing it" and it was a complete mess. You really need someone who knows what they are doing to setup, administer, and maintain the software. It is also expensive. We got grandfathered into some great pricing, but if we weren't, we're not sure we would be able to continue to use SFDC as we grow. SFDC also loves to gobble up other apps and brand them with the SFDC name. So they have become a jack of all trades - however, some of the things you can't do are surprising (just go check out their community page for all of the list of enhancements that haven't been implemented). For example, we use cases for our help desk, but there is a lot of functionality missing compared to a best in breed help desk software like ZenDesk. Support is terrible here by the way. They really push you toward self-service or community based service. You're lucky if you ever get a response.

Ryan
Sales Executive in US
Financial Services, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Salesforce Review

5.0 2 months ago

Comments: Worth the money and the time investment once you have it set up.

Pros:

It can do anything you need it do and it can be customized to multiple business units.

Cons:

The cost of getting things set up the way you want them is large from both a time and monetary perspective

Verified Reviewer
Verified LinkedIn User
Philanthropy, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Selected platform for our business processes

4.0 8 months ago

Comments: We decided upon a platform approach for digitizing our business processes. We went though a significant procurement exercise to identify the most appropriate tool based upon our business requirements and salesforce was the decided solution. We initially implemented on one key process within the organisation and then have prioritized and adopted other key business processes as we mature using the system.

Pros:

Our approach means that we have all key business processes (and subsequent data) in one location. This also provided consistency in approach and allows us to transform our processes as we adopt onto Salesforce. The tool itself is incredibly flexible and powerful, and has never failed to meet our needs.

Cons:

Development / developers need to be expert in Salesforce code, a non-technical user is not able to configure the system, even with 'easy' requirements. It's not a massive issue BUT one that small/medium size organisations need to plan for.