--- description: Learn more about Zendesk Suite price, benefits, and disadvantages for businesses in Ireland. Read verified software reviews and discover tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zendesk Suite Pricing, Cost & Reviews - Capterra Ireland 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Zendesk Suite](/software/164283/zendesk) # Zendesk Suite Canonical: https://www.capterra.ie/software/164283/zendesk Page: 1 / 165\ Next: [Next page](https://www.capterra.ie/software/164283/zendesk?page=2) > Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media. > > Verdict: Rated **4.4/5** by 4094 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Zendesk Suite? Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 4094 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zendesk - **Location**: San Francisco, US - **Founded**: 2007 ## Commercial Context - **Starting Price**: US$115.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Support only pricing starts at $19 per agent/month. Suite pricing starts at $55 per agent/month. Free trial available. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, China, Denmark, France, Germany, Hong Kong SAR China, India, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Philippines, Singapore, Spain and 5 more ## Features - Account Management - Activity Dashboard - Activity Tracking - Asset Tracking - Assignment Management - Automated Routing - Automatic Call Distribution - Call Centre Management - Call Logging - Call Monitoring - Call Recording - Call Routing - Call Scripting - Catalog Management - Chat/Messaging - Collaboration Tools - Complaint Monitoring - Computer Telephony Integration - Contact Management - Content Management - Customer Database - Customer Engagement - Customer Experience Management - Customer History - Customer Support - Customisable Forms - Customisable Templates - Feedback Management - For Insurance Industry - Health Score - Incident Management - Issue Tracking - Knowledge Base Management - Knowledge Management - Lead Management - Live Chat - Multi-Channel Data Collection - Onboarding - Proactive Chat - Real-time Consumer-facing Chat - Recording - SMS Messaging - Sales Pipeline Management - Survey/Poll Management - Surveys & Feedback - Task Management - Ticket Management - Transcripts/Chat History - Usage Tracking/Analytics - Voice Mail ... and 60 more features ## Integrations (215 total) - 123FormBuilder - 3CLogic - AWeber - ActiveCampaign - Adobe Commerce - Agile CRM - Aha\! - Aircall - Akita - Algolia - Ameyo - Asset Panda - Autotask PSA - Azuqua - Beanstalk ... and 200 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.capterra.ie/directory/30008/help-desk/software) ## Related Categories - [Customer Service Software](https://www.capterra.ie/directory/22/customer-service/software) - [Help Desk Software](https://www.capterra.ie/directory/30008/help-desk/software) - [Knowledge Management Software](https://www.capterra.ie/directory/30094/knowledge-management/software) - [Complaint Management Software](https://www.capterra.ie/directory/30674/complaint-management/software) - [Issue Tracking Software](https://www.capterra.ie/directory/30675/issue-tracking/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.capterra.ie/software/61368/salesforce) — 4.4/5 (18812 reviews) 2. [LiveAgent](https://www.capterra.ie/software/102188/liveagent) — 4.7/5 (1789 reviews) 3. [Freshdesk](https://www.capterra.ie/software/124981/freshdesk) — 4.5/5 (3487 reviews) 4. [LiveChat](https://www.capterra.ie/software/62194/livechat) — 4.6/5 (1728 reviews) 5. [Milvus](https://www.capterra.ie/software/202528/milvus) — 4.8/5 (298 reviews) ## Reviews ### "Ease of use is key for support staff" — 5.0/5 > **Randy** | *13 May 2025* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: -The ease of use of the system -Supporting multiple channels from one solution -Good developments on Ai functionality > > **Cons**: -Very costly once you scale in numbers -User management on admin side is quite tricky to get used to > > Have been using Zendesk for a couple of years at two different jobs. Compared to other solutions its an easy configured tool that is quick to implement. ----- ### "Great tool to handle customer queries" — 3.0/5 > **Aviral** | *4 April 2025* | Business Supplies & Equipment | Recommendation rating: 6.0/10 > > **Pros**: Zendesk is nice and centralised way of sorting issues we get through live chats, or email tickets. The UI is clean and easy to steer and automation feature helps in saving time. > > **Cons**: Price is little bit high also if the number of people increase in your team, you have to pay extra- also some parts of the set up are in the admin side are not very easy to go. > > Overall it is good tool to respond to your customers quickly - it is very good for you if you're in ecommerce and you get lot of customer support queries. ----- ### "Simplifying Customer Service Workflows" — 5.0/5 > **jane** | *23 March 2026* | Insurance | Recommendation rating: 9.0/10 > > **Pros**: I love how Zendesk Suite keeps customer support organized and efficient. It centralizes tickets, messages, and chat in one platform, making it easy to respond quickly and provide consistent, high quality support. > > **Cons**: Sometimes Zendesk Suite can feel a bit complex for new users, and navigating all the features takes time to learn, but once familiar, it becomes a very powerful support tool. > > My overall experience with Zendesk Suite has been very positive. It streamlines customer support, keeps tickets and communications organized, and helps provide fast, consistent, and professional service. ----- ### "Zendesk for Ticket Tracking and Functionality" — 4.0/5 > **Alexandra** | *30 March 2026* | Wholesale | Recommendation rating: 6.0/10 > > **Pros**: Zendesk is a great platform to track projects and inquiries. It is packed full of features and analytics, and is relatively easy to deploy and utilize. We are able to handle multiple inboxes, track SLAs, and retrieve information from prior tickets efficiently. > > **Cons**: Zendesk has a lot of great functionality, but it comes at a cost. For organizations with a tighter budget, it might be hard to justify the price for Zendesk compared to other more budget friendly platforms, especially if you don't need all the bells and whistles. > > Zendesk has been a great value-add to our organization. We have multiple functions operating within the platform, and it has increased our efficiency and tracking capability. We have greater insight into the inquiries our team receives, and we find the ----- ### "Nearly the standard for multichannel customer support options" — 3.0/5 > **Verified Reviewer** | *16 February 2026* | Marketing & Advertising | Recommendation rating: 7.0/10 > > **Pros**: While they're not completely ubiquitous on the internet, Zendesk is used by many large companies, so it's a clear and efficient customer support structure that is easy to use for customers. > > **Cons**: While easy to use for customers, some of the backend framework is a little hard to understand for less tech-savvy co-workers. > > When attempting to streamline our support efforts, both for customers and for employees, we turned to Zendesk and found that it did exactly what it said it did. For unknown reasons we couldn't get buy-in from all employees though, and ended up looking elsewhere. ----- Page: 1 / 165\ Next: [Next page](https://www.capterra.ie/software/164283/zendesk?page=2) ## Links - [View on Capterra](https://www.capterra.ie/software/164283/zendesk) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data