Who Uses Zendesk?
From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.
What Is Zendesk?
Zendesk is the leading cloud-based help desk software built for better customer relationships. Improve your customer satisfaction. Support your customers on any channel: text SMS, web, mobile app, phone, email, social media. Equip your agents with AI powered workflows. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk Details
Zendesk
https://www.zendesk.com
Founded 2007
Zendesk Pricing Overview
Zendesk does not have a free version but does offer a free trial. Zendesk paid version starts at US$5.00/month.
Starting Price
US$5.00/month
See pricing details
Pricing Details
Please contact Zendesk for complete pricing details.
Free Version
No
Free Trial
Yes, get a free trial
Deployment
Cloud, SaaS, Web
Mobile - iOS Native
Mobile - Android Native
Training
In Person
Live Online
Webinars
Documentation
Support
24/7 (Live Rep)
Business Hours
Online
Zendesk Features
Popular Products
Zendesk Reviews
Showing 5 of 2,374 reviews
Ashley E.
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Overall Rating5/5
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Ease of Use5/5
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Features & Functionality5/5
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Customer Support5/5
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Value for Money5/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 11/4/2020
"The best professional ticketing solution"
Comments: I have had several smooth years using zendesk and really love using it for every ticket incident I have to resolve.
Pros: I can manage my tickets with ease using Zendesk. It provides me with the perfect user interface to easily navigate between all my tickets and incidents. This tool is also widely used making it great for training new colleagues and customers to use this for internal systems.
Cons: The software is great however it can take a couple of hours to get used to the flow of tickets and interfaces in comparison to some other CRM software. Once familiar this is not an issue.
- Reviewer Source
- Reviewed on 11/4/2020
Ted F.
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Overall Rating5/5
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Ease of Use5/5
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Features & Functionality4/5
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Customer Support1/5
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Value for Money4/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 31/1/2020
"Need help from Zendesk? Forget it. Don't even bother."
Comments: Horrible. I only use this software because it would be a hassle porting all existing tickets over to a different platform. I needed billing support from them, and my ticket was 'escalated' to the Finance department, but nobody ever got back to me in time. Literally a few days went by and not one word from my Zendesk agent. They have a poor support system. So, if you don't ever need help with anything and know what you're doing, then ZD is probably for you.
Pros: The software functions nicely. It is very well put together. They make it easy to run a help desk.
Cons: The support, or lack thereof. If you need support for this software, they take a long, long time to get back to you. You better know what you're doing, because if you need to get a hold of them, I wish you the best of luck.
- Reviewer Source
- Reviewed on 31/1/2020
Verified Reviewer
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Overall Rating5/5
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Ease of Use4/5
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Features & Functionality5/5
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Customer Support5/5
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Value for Money5/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 26/5/2020
"The CRM your company needs"
Comments: I love Zendesk. I suggest it to everyone to use. It's not robust like Salesforce but worth the investment.
Pros: The product is so easy to use. You can integrate any software to it to make your support processing streamlined and simple. We integrated JIRA, Slack, Gmail and TalkDesk. Zendesk also allows you to create a knowledge base within the system.
Cons: Setting up automations can be difficult, but rewarding once you have the process down. Also, searching for previous tickets for reference can be tedious and all over the place.
- Reviewer Source
- Reviewed on 26/5/2020
Verified Reviewer
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Overall Rating1/5
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Ease of Use1/5
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Features & Functionality3/5
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Customer Support1/5
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Value for Money1/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 5/5/2020
"Stay Away"
Comments: Customer support is terrible, they do have an unqualified customer success team. We requested a feature and it took them over 5 months with emails back and forth to let us know they can get it done. When i tried to cancel the contract they said we can not cancel it because you have another 1 year on a contract which was incorrect. the success manager was still thinking we are in 2019 after i pointed that out they still refused to cancel the contract. My advice to this company is a legacy and you should look into a more modern system and there is alot of them out there.
Pros: At first, we liked using them, we had no issues with their system until they started adding extra products that were not native. for instance, their chat app slowed down our website by at least 30%, we tried intercom and immediately had positive feedback from our users.
Cons: Their chat software will consume the life out of your website performance.
- Reviewer Source
- Reviewed on 5/5/2020
Alisa R.
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Overall Rating4/5
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Ease of Use5/5
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Features & Functionality4/5
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Customer Support3/5
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Value for Money4/5
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Likelihood to Recommend
- Reviewer Source
- Source: SoftwareAdvice
- Reviewed on 6/9/2019
"Zendesk is Functional: Customer Service...not so much"
Comments: Overall, my experience has been good. It's a popular platform for a reason as it contains popular features such as reporting and analytics, easy transfers, and visitor history.
Pros: I really like their chat. It gives customers the ability to rate their support and our support representatives can request that feedback as well. I also like the variety of notifications. One is just downright cute (it's like a cow mooing). My reps easily transitioned to using this chat as we made the move from another platform.
Cons: Not that it matters a whole lot, but the UI isn't aesthetically pleasing. Also, and ironically, their customer support could use some work. I often have to reach out a second or third time to get attention.
- Reviewer Source
- Source: SoftwareAdvice
- Reviewed on 6/9/2019
