What Is Retail Pro?
Retail Pro is a flexible, device-agnostic specialty retail management software platform with powerful POS, replenishment and inventory management, promotions, employee and customer management, back office, performance, and KPI reporting capabilities. Retailers can use Retail Pro to overcome data fragmentation and tailor Retail Pro to exact workflow, branding, and business needs, whether they operate as a franchise, corporate store, outlet, or multi-subsidiary retailer, anywhere in the world.
Who Uses Retail Pro?
Retail Pro is trusted by 159000+ users in specialty retail verticals like apparel, footwear, luxury, electronics, gifts, toys, hard goods, home furnishings, jewelry, sporting goods and more.
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Reviews of Retail Pro
Review of Retail Pro
Comments: I have found Retail Pro to be an exceptional retail management software that offers a wide range of tools and features. The inventory management system has been particularly useful for my retail business, as it allows me to track stock levels, reorder products, and generate reports on inventory movement. This ensures that I always have the right products in stock to meet customer demand.I also appreciate the powerful data analytics tools provided by Retail Pro, which have helped me to analyze sales trends, customer behavior, and inventory levels. The automation features have also been a great time saver, enabling me to automate many of my inventory-related tasks, such as reordering products and generating reports.Additionally, Retail Pro's POS system has been a great addition to my retail operations, allowing me to process sales, track customer information and purchase history, and generate reports on sales data.
Comprehensive solution: Retail Pro is a comprehensive software that provides retailers with a wide range of tools and features, including inventory management, POS, customer management, and reporting.Scalability: Retail Pro is scalable, which means that it can be easily adapted to meet the needs of retailers of different sizes and types.Data analytics: Retail Pro provides retailers with powerful data analytics tools, which can be used to analyze sales trends, customer behavior, and inventory levels.Automation: Retail Pro automates many of the inventory-related tasks, such as reordering products and generating reports, which can save time and reduce errors.Customization: Retail Pro is highly customizable, which means that retailers can tailor the software to meet their specific needs.Support: Retail Pro offers a wide range of support options, including online documentation, community support, and professional support, which ensures that retailers can get help when they need it.
Learning Curve: Retail Pro's complexity can require a steep learning curve for retailers new to retail management software, which can be time-consuming and require additional resources.Limited functionality for certain services: Some of the Retail Pro's services may have limited functionality compared to similar services offered by other retail management software.Complexity in cost management: Retail Pro's pricing model can make it difficult for retailers to predict and manage their costs. This can lead to unexpected costs if retailers are not careful in monitoring their usage.
Full Stack Retial Software
Comments: I install Retail Pro for several Clients in America, with different requirements and Retail Verticals, but one common requirement is allow software to connect with thier ERP, and with the Retail Pro strong API, you can accomplish this. So, my experience has been mostly very positive.
I've been using Retail Pro since version 8 and now We are on Prism, which is a huge update and change of mind for Retail Pro user... but for the good. Retail Pro Prism its a store distributed web application now, with this I mean that you can have one Retail Pro server per store, in a multi store chain kind of business. As a web application, it uses AngularJS as a front end, allowing a incredible flexibility to customize the User Interface, so you can create your own look and feel for the system, not only for the Cashier view, but for all the modules. About that, you have: - Inventory - Vendors and Purchases - Transfers - Customers - POS - Physical Inventory - Inventory Adjustments - Customer Loyalty So, you see... It is the full package. One more thing: their global support with their partners around the globe will give your peace of mind for your multi store chain in almost any country, to name a few (Full North/Central/South America, Full EU, Some EMEA, Full ASIA, some Africa).
Cost, period... But you are paying a Porsche for a Porsche, you know what I mean. This is a serious Retail software, for serious Retail business. You can use it in small business as well, as its perfectly scalable. So, If you foresee a bright future in your Retail Business, you can bet on Retail Pro.
Retail Pro 9
Comments: We pay for the software assurance and don't seem to get any benefit from the program. We haven't had our system updated anytime recently, since we have so many features that are custom we always run into issues right after updates and it requires us to have down time and constantly figure out what caused the issues. We also seem to have a problem with the follow through on projects from Granite/Retail pro. Once we contact granite with an issue it seem like it's either pushed to the side or forgotten about. When Granite is reminded of the issue multiple times through emails and phone calls they will fix the issue, it seems like we are constantly reminding them about any issue we are dealing with. We are currently trying to update our system so we are compliant with the tls from Cayan. The process started well over a month ago and the updates still haven't been installed. Yesterday we were affected by the brownout from Cayan for over 45min and lost multiple sales because of the software not being updated even though we are trying to be proactive on our end.
Customization of inventory screens, printing inventory, jewelry tags customization of checkout screen. Granite Info Sys has done great work for us in the past and continue to always follow through when reminded of issues. A lot of the custom pieces of our system make our store more successful because of the features & functions Granite created.
When using central gift cards, scanning cards always creates a "?" after the last number. Retail pro has done nothing to fix this issue, we have had the system for almost 4 years now and still deal with this issue daily. Granite Info Sys informed retail pro about this issue days after implementing our new system and still the bug remains. Applying updates to the software isn't easy and requires us to pay our software provider each time an update is available. Reports function, reordering capability, inventory alerts, speed of processing gift cards all lacks. Lack of customization for loyalty programs, we had a lot of custom work done by our service provider, anytime we have an issue it costs money to figure out what's wrong because it's something that wasn't available in retail pro. Lots of bugs still in the software that haven't been addressed.
Comments: We purchased over 15 years ago when we first opened and it was very expensive. We use a very limited amount of what it is capable of doing. POS and limited inventory control. One reason is because the report feature is not very user friendly and every time you pick up the phone with a question you get a bill. For example, why can't I run a report on my inventory balance for a previous day? Overall I am happy with it I just think I bought more than I needed.
Easy to navigate and does what I need it to do. Minimal issues with the software. When we first started using it and issues would arise the support staff was always available.
Needed more hands on tutorial classes up front. There are a lot of things the software is able to do, I just don't know how to use it. "Reports" feature is not very user friendly. Support staff or sales person should follow up each year with updates and latest technology and no one does. They did the first few years but not any more.
Retail Pro 9
Comments: I have been a Retail Pro Admin now for years. I know that if I ever have an issue pop up, I can call my RPro business partner at any time of the day, even 2 am, which I have done. I get the same high quality and knowledgeable support I need at the time.
It’s ability to provide a one-stop shop. It has everything a business needs to succeed as software goes. Along with it knowledgeable business partners is an excellent choice to support your retail business
New more knowledge based support. When I access my portal, the limited amount of user information is disappointing