GoToMeeting

GoToMeeting

by LogMeIn

Who Uses This Software?

For businesses of all sizes with web meeting needs.

Average Ratings

6,604 reviews
  • Overall 4.5/5
  • Ease of Use 4.4/5
  • Customer Service 4.3/5
  • Features 4.4/5
  • Value for Money 4.3/5

Product Details

  • Starting Price US$12.00/month
  • Pricing Details Professional: $12 per month Business: $16 per month Enterprise: Custom
  • Free Version No
  • Free Trial Yes
  • Deployment Installed - Mac
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - iOS Native
    Mobile - Android Native
  • Training In Person
    Live Online
    Webinars
    Documentation
  • Support 24/7 (Live Rep)
    Business Hours
    Online

Vendor Details

  • LogMeIn
  • https://www.gotomeeting.com
  • Founded 2004

About GoToMeeting

Organize and attend online meetings, video-conference calls, online training's or presentations by enabling coworkers, customers and prospects to view any application running on your PC.

GoToMeeting Features

  • Brainstorming
  • Calendar Management
  • Contact Management
  • Content Management
  • Discussion Boards
  • Document Management
  • Project Management
  • Real Time Editing
  • Task Management
  • Version Control
  • Video Conferencing
  • Activity/News Feed
  • Audio / Video Conferencing
  • Blogs
  • Chat / Messaging
  • Employee Directory
  • Event Calendar
  • File Sharing
  • Knowledge Management
  • Newsletter Management
  • Surveys & Feedback
  • Action Item Tracking
  • Agenda Management
  • Attendee Management
  • Board Meetings
  • Committee Meetings
  • Internal Meetings
  • Invitation Management
  • Legislative Meetings
  • Materials Management
  • Meeting Preparation Tools
  • Meeting Room Booking
  • Minutes Management
  • Post-Meeting Tools
  • Scheduling
  • Travel Management
  • Voting Management
  • 3D Objects
  • Animations & Transitions
  • Audio Content
  • Collaboration Tools
  • Customisable Templates
  • Media Library
  • Offline Editing
  • Offline Presenting
  • Screen Sharing
  • Search/Filter
  • Video Content
  • Collaboration
  • Database Creation
  • Document Creation
  • File Sharing
  • Notes Management
  • Office Suite
  • Presentation Tools
  • Project Management
  • Task Management
  • Team Chat
  • Annotations / Drawing Tools
  • Desktop / Browser Sharing
  • Mobile Screen Sharing
  • Presenter Control Management
  • Screen Capture
  • Screen Mirroring
  • Screen Recording
  • Targeted / Locked Screen Sharing
  • Activity/News Feed
  • Alerts/Notifications
  • Audio Calls
  • Discussion Threads
  • File Sharing
  • Mobile Access
  • Real-time Chat
  • Search
  • Surveys & Feedback
  • Task Management
  • Third Party Integration
  • Video Conferencing
  • Audio / Video Conferencing
  • Calendar Management
  • Call Recording
  • Call Routing
  • Chat / Messaging
  • Fax Management
  • File Sharing
  • Mobile Access
  • Multi-User Collaboration
  • Voice Mail
  • Electronic Hand Raising
  • Mobile Access
  • On-Demand Webcasting
  • Presentation Streaming
  • Presentation Tools
  • Private Chat
  • Real-Time Chat
  • Record & Playback Ability
  • Screen Sharing
  • Two-Way Audio & Video
  • Video Conferencing

GoToMeeting Most Helpful Reviews

Makes Training via the Internet Easy

Reviewed on 6/1/2018
Cal T.
Mgr of Client Education and Inside Implementation
Computer Software, 501-1,000 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I am solving the business problem of training remote users without having to be in the same room. Gotomeeting allows me to do this very well. And, as I mentioned, it allows me to see their screen and/or their video camera while we are on the Gotomeeting. This allows for immediate problem solving and clarification of issues.

Pros: What I like best is that on the Gotomeeting dashboard I can see exactly what the other people see, so I know if my screen is not refreshing or if, when I use two screens, I'm accidently sharing the wrong screen. I like that Gotomeeting can be viewed on a cell phone. This allows some of my viewers to watch the training or join a meeting from their phone rather than having to be tied to a computer or tablet. I think the feature that allows me to make someone else a presenter while our meeting is going is super important because this means if there is a concept a participant doesn't understand or thinks is not working correctly on their end I can immediately make them a presenter and see their computer screen. This allows me to correct their actions, because I can see exactly what is happening on their end.

Cons: I dislike that Gotomeeting looks differently on Explorer than it does on Chrome. But it does work on both.

GoToMeeting isn’t great, but it isn’t bad either

Reviewed on 2/12/2019
Richard C.
Senior Business Analyst
Utilities, 1,001-5,000 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
4/5
Ease of Use
4/5
Features & Functionality
Customer Support
4/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Overall it does exactly what I need it to do, but I’m really comparing it to WebEx. With WebEx, I could record meetings, create meetings through Outlook, and it had SSO enabled. GoToMeeting seems like a step backwards, but it still gets the job done. Just a little more tedious in my opinion.

Pros: I like that it allows me to hold conference calls and screen share. Really, that’s all I need it to do. I do a lot of demos and walkthroughs with clients and customers, so GoToMeeting is critical for my success. It also allows my customer to share their screen so I can see what errors or issues they’re having on their end. It really helps with the show-don’t-tell aspect of my job. I also like that my PIN never changed. It was a little on the long side, but after a week or so, I had it memorized. Made opening meetings really fast.

Cons: I’m realizing the things I like least about GoToMeeting may be on our configuration side. For example, we don’t have single sign-on (SSO), so anytime I need to open GoToMeeting, I need to log into my account. That gets a little annoying. It also doesn’t integrate with Outlook, which is also annoying. I have to go into GoToMeeting, copy my meeting information, and then paste it back into an Outlook appointment. Just a lot of needless steps. But this could just be on my side - something that we could configure if we wanted to. And I don’t have the ability to record meetings, which may be a licensing issue or configuration issue. Either way, I don’t like it.

Customer Service Nightmare

Reviewed on 3/1/2019
Verified Reviewer
Strategic Client Acquisition Manager - Higher Education
E-Learning, 1,001-5,000 Employees
Used the Software for: 2+ years
Reviewer Source 
3/5
Overall
4/5
Ease of Use
4/5
Features & Functionality
1/5
Customer Support
3/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I have to test each and every access code and then regenerate the meeting if I find that the access code is invalid. And I have no way of knowing if this a problem that they are working to remedy or not. It is a nuisance problem that was barely acknowledged. This entire experience was one that makes you start reviewing their competition.

Postscript:
About two hours after I found out from the customer service rep how to test the access codes for the meetings that I had created in GoToMeeting to test if they were invalid or not, I visited my GoToMeeting page. Some of the meetings were no longer there. I went to my Outlook Calendar and the meetings with the phone numbers and the access codes were still there. I called the phone numbers assigned to those meetings and dialed the access codes. The access codes were invalid. This means that someone at GoToMeeting tested all the meetings that I had created and removed those with invalid access codes.
It would have been much easier from the outset if the customer service person had simply apologized for the problem of invalid access codes rather than telling me that the error lay in my cut and paste skills. Telling someone that they are not capable of a routine as simple as cut and paste, and that their execution of that process introduced the errors is pretty silly. I discussed this situations with my supervisor who told me that our company is planning to switch to another provider.

Pros: I have used GoToMeeting off and on for both meetings and webinars for over 6 years in several environments and it works pretty consistently. Early on, there were several problems with sound and people being unable to hear intermittently but in the past few years those quality problems have apparently been resolved. It is easy to use and set up

Cons: Over the past two weeks, I have set up meetings with GoToMeetings and the access code turned out to be invalid. It occurred last week and once again today. I went to the customer support section on their website and it suggested that the access code be tested by calling in on another number. I tried this and once again received the message that the access code was invalid. I followed the process of finding a live customer support person as outlined on the site. I was connected to a classically unhelpful customer service person that I recall from a decade or so ago. Overall technology companies have moved away from outsourcing customer service matters to poorly trained, ineffective and resistant customer service teams. This individual refused to acknowledge that the problem lay with the generation of invalid access codes at their end until I worked him over with logic. I had to pull out of him the process of figuring out how to test all of the access codes I currently have in the meetings that I have set up for the next few weeks. I got him to finally admit that the problem I am having is a problem for other people too. I could not find out from him if the problem was increasing or decreasing at their end. He would not provide me with access to a supervisor or technical person responsible for monitoring and eliminating the problem of invalid access codes. It was a nightmare

Excellent GoToMeeting Software

Reviewed on 16/12/2019
Keith j. F.
Business Banking Specialist
Banking, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: GoToMeeting It has given us a great overall experience, it is very good and it helps us at work, it is very convenient at the time of the meetings and it facilitates the work, it has helped us to finish a whole time without problems and in a professional way. We love the quality of service at the time of customer service. It really is a very good software that I recommend to everyone.

Pros: First of all, it should be noted that GoToMeeting is an excellent Software and one of the things I like most is that the service makes it easy for us to set up webinars for audiences from all over the world. From anywhere, what makes meeting with Long distance people, and very fast and easy. I love it because it is a great tool when it comes to video conferencing with the team everywhere. It allows us to use it in a professional or personal way. It is really very satisfying to be software since it has made our daily routine much easier, I am fascinated.

Cons: GoToMeeting IS a Great Software with which I am Satisfied. But if there is something I would like to have a function where I could send reminders three or two hours before a meeting so that no person on the team forgets a meeting. And this is a small price to pay. Since it is a software this is only a small detail which I would like you to add. But I am satisfied with this software and I hope it continues to improve day by day

GotoMeeting - The cloud based Meeting service

Reviewed on 24/9/2019
Rahul P.
RPA Developer
Information Technology & Services, 10,001+ Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5/5
Ease of Use
4/5
Features & Functionality
4/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Hosting large meetings has become seamless with GoToMeeting. It can be integrated to many third party applications which is invaluable. You can share documents easily in the meeting.

Pros: It is easy to setup and is available as a plugin in Outlook. A very good audio clarity and you can give remote access to the end user. It is very interactive and allows drawings as well. It has something called a presenter, where I can switch between a participant and presenter swiftly. Having the recordings over the cloud is a very good advantage.

Cons: The host has to start the meeting first. Only then participants can join. It takes a lot of bandwidth in terms of internet data. Chat window can be improvised. Rest all are good.

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