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What Is LogMeIn Rescue?

LogMeIn Rescueby GoTo is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, secure, and easy to use.

Who Uses LogMeIn Rescue?

Small Business, Mid Size Business, and Large Enterprises in Internal IT; MSPs, Professional Helpdesk, Customer Care, and Tech Support organziations.

LogMeIn Rescue Software - Industry-leading security with advanced features like permission-based security and controls, PIN code validation and IP restrictions, data residency and storage customization.
LogMeIn Rescue Software - Brand customisation - personalise your customer support from your calling card and chat tool to the SDK and mobile support app experience.
LogMeIn Rescue Software - Admin Center - manage everything from the one place, such as creating and assigning permissions, or creating and reviewing reports.
LogMeIn Rescue Software - Technician and admin management to securely manage your helpdesk - Create and assign administrators and technicians to specific groups, set up permissions at a granular level, and monitor techs in real time during a session.

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Reviews of LogMeIn Rescue

Average score

Overall
4.6
Ease of Use
4.6
Customer Service
4.4
Features
4.6
Value for Money
4.2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
67%
4
30%
3
3%
2
1%
Sergey
Sergey
Manager, Technology Infrastructure and Compliance in US
Verified LinkedIn User
Hospitality, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Remote support at your finger tips

5.0 6 years ago

Pros:

I've used this product for many years since LogMeIn introduced it. First time I tried it I was really blown away with its ease of use and deployment. While it offers a wide spectrum of additional features, I mostly use it to remotely support my employees, who can't be visited at the given moment. It really is so seamless, that my users feel like I'm right in front of them, assisting them with the IT issues. Web-based interface for day-to-day support makes it really easy to initiate a remote assistance call. I also use it on the servers for remote support, as they are spread out around multiple locations. Very fair ROI on this product. I am looking to evaluate other LMI products in the nearest future.

Cons:

Every so often I run into certain issues with LMI client application installed on my Apple computers. Usually, I'd have to reinstall the client to solve the problem. This never happens to the Windows LMI client application.

Bryan
IT Manager in Canada
Accounting, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

LogMeIn Rescue - Essential Support Software

5.0 4 years ago

Comments: Essential. I couldn't possible envision doing my job properly without it. Before this software, I used to drive to my client's locations and help them out of a jam, now they know I am just a couple of clicks away. It's the one annual expense I have that I am always happy to spend.

Pros:

In my industry, I tend to the needs of users inside the office and outside. LogMeIn Rescue seamlessly allows me to take over my users computer and address their needs wherever I happen to be. Quite frankly, it is the most important software I use. Not only can I control the user's computer remotely, but the Rescue console also allows me to peak inside the file directory. This allows me to move and transfer files directly between our two computers.

Cons:

It's not cheap! There are alternatives that are significantly less expense, however, you get what you pay for. Rescue is robust and the extra money spent is certainly worth it. Additionally, in order to acquire full control over the user's computer, there are a couple of steps that need to be explained to the user. While most find these steps intuitive, some of my older clients find it difficult. Sometimes patience and familiarity with the Rescue commands are required to get your client on board with you.

Brett
CEO in US
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

May 2022 Update Broke this Product

2.0 2 years ago

Comments: Used to be amazing, then GoTo stepped in - I'm shopping for an alternative as we speak - after 13 years with LMI.

Pros:

Reliable - unattended access - ease of use with client

Cons:

Recent update week broke the product - three weeks in and their dev still has yet to undo the damage they did with the update. Support is incredibly non-responsive. Likely in that they have no answers.

Eli
Centralized ServicesM anager in US
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Great Product, But a Bit oo Expensive

5.0 5 years ago

Comments: Overall, I like the product and it gives me piece of mind when connecting to critical client machines, but the price is too high compared to other products to justify a large roll out.

Pros:

Logmein works and works well. I use several remote control products and Logmein is the one that I use if I know that keeping the connection is critical. It's especially useful when the user a laptop that doesn't initie the WiFi connection until after login. The product can be configured to cache credentials and login automatically.

Cons:

The price is definitely the highest for all the remote control products that I use. I use Logmein sparingly because I only purchased one license. For general day to day use, I use other less expensive products.

Carman
Carman
Major Incident Manager in US
Verified LinkedIn User
Information Technology & Services, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

LogMeIn Is a wonderful option for remote repairs

4.0 3 years ago

Comments: LogMeIn Rescue is how we support our clients and end users all over the world. It is a really well made option for remote repairs. Outside of hardware and environmental issues, I can make almost any repair on an end user's computer without even needing to be in the same country. Overall, it is a very handy piece of software that I will use over and over again if given the chance.

Pros:

I like that it allows me to take over an end user's computer with almost complete access. There does not appear to be any feature on the user's computer that I cannot access (outside of administrator access needed on site). This is very handy and allows me to do my job easier.

Cons:

Certain optional screen sharing features would be nice, like being able to choose a specific window or screen. And easier sign in and access granting would be nice. It takes a few steps to get into a user's computer.