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What Is Productboard?

Productboard is the customer-driven product management system that empowers teams to get the right products to market, faster. It provides a complete solution for product teams to understand user needs, prioritize what to build next, align everyone on the roadmap, and engage with their customers. Productboard is easy to use, enables company-wide collaboration, and integrates into existing workflows. Over 6,000 organizations around the world use Productboard to build excellent products.

Who Uses Productboard?

Product managers, product teams, and product organizations from startup to enterprise

Productboard Software - Organize and prioritize f
Productboard Software - Create timeline roadmaps
Productboard Software - Prioritize features using
Productboard Software - Share ideas you're consid
Productboard Software - Consolidate product ideas

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Reviews of Productboard

Average score

Overall
4.7
Ease of Use
4.4
Customer Service
4.7
Features
4.3
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Joshua
Joshua
CTO in US
Verified LinkedIn User
Events Services, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Alas! We found our product management solution

5.0 4 years ago

Comments: Over the past two years, we've tried about every product management solution under the sun. While many have been good, we hadn't found the best solution for *us* (a small team, 3 product people, 5 engineers). This is the first solution that's been adopted by the entire team, a big part due to the easy shared inbox for customer insights.

Pros:

In order of benefit, here's what I like most so far about Productboard: (1) Aggregating product insights / customer requirements across all of our inboxes + Slack into one place (2) Ability to build a quarterly roadmap w/ existing tickets in Jira + w/ ability to write new features back to Jira as tickets (3) Ability to outline all of the components of our platform w/ features under each component - something we've never had before.

Cons:

Some small nit-picks around interactions (eg. bulk selecting rows), but so far customer support has responded instantly to guide me in right direction.

Jo
Product Manager in Netherlands
Information Technology & Services, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

So close to being a great product

4.0 6 months ago

Comments: I was the person that championed the implementation of productboard and I still really like it. But the lack of concerns for less "important" integrations and automation is making my life more miserable. I would love to continue using productboard but I am not sure if we can

Pros:

1. Feedback management: we have found productboard's integration with intercom to be wonderful. They really nailed it with 95% of the features in Notes, especially for individual feedback. 2. love the diasctintion between maker and (free) viewers. This allowed us to roll out the tool to the entire company without incurring excessive costs. 3. We really like the portal feature but we are not using it yet.

Cons:

1. Feature hierarchy is a difficult concept to grasp for new comers and gets messy. What I hate about the feature hiearachy is that there's not flexibility once you have listed something as a "product". You can't change it to a feature of a subfeature. This rendered us with a ginormous "product" with all features listed under one thing. integrations: 2. integration with any development platform that's not jira is completely useless. We use shortcut and we understand it's a small player and it's also fault on their part but the integration is utterly meaningless with the current state. We 3. Integration with zapier is also close to being useless given that the only trigger is "new note" or "new feature", and anything that's imported from an integration to be a new note is not editable. Why??? We would love to automate our workflow and centralize all research findings in productboard but these pain points are impossible to overcome. We are thinking about switching to something else just because of this. Honestly, if they just give us the option of another trigger event on zapier like change of status, we would already be so happy. 4. The research insights are only very qualitative focus and possibility for automation is low. It's funny that productboard owns satismeter but the satismeter integration is also not great. We ended up setting up our own satismeter integration through zapier. But, there's also no way for us to easily sort through low/high ratings or filter.

Verified Reviewer
Verified LinkedIn User
Computer Software, 201–500 Employees
Used the Software for: 1-5 months
Reviewer Source

Terrible Search, Terrible UI, Unstructured Data

2.0 10 months ago

Comments: Migrated from Canny to Productboard. Canny is far and above an easier to use, more pleasant, effective solution for feedback management

Pros:

- Logging in with SSO integration was easy.- You can use it to capture product feedback, even though there are much better tools out there.- Integrates with Zendesk

Cons:

Where to begin???- 3 different search boxes, no unified search.There's one search for views, one search for notes, and another for topics that notes are about.This makes it slow, and difficult to know what search to use at what time.- Data is unstructuredAs far as I can tell, notes don't seem to have ability to have custom fields. Leads to ton of unstructured and poorly searchable data.- The user interfaceThere's no hierarchy to data. The UI/views are overwhelming, and feel disorganized. It's like the worst email inbox or notes app imaginable for complex feedback + data.- Votes on product feedback populate as distinct notes Makes the already bad search even harder to use

Thomas
Thomas
Product lead in Poland
Verified LinkedIn User
Automotive, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Product roadmap visualized

4.0 3 months ago

Comments: Very positive and a great way to share with key stakeholders our brainstorming and product roadmap.

Pros:

Integration with other tools has been a great benefit. However, the collaboration, prioritisation and visualization of the product roadmap is the best and most used features.

Cons:

For smaller teams / startups it could be seen as relatively expensive.

Eric
Eric
Chief Product Officer in US
Verified LinkedIn User
Computer Software, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Simplest way for sophisticated insight consolidation, prioritization, and roadmap management

5.0 4 years ago

Comments: We had an alignment and communication problem that we had to solve. Plain and simply, productboard gives us a clear way to communicate and collaborate on our product roadmap. And gives our team insight into how we think about and prioritize initiatives.

Pros:

Consolidating insights from myself, our customers, and our team. I also really like the different views I can create and ways I can prioritize things by release and various scores. The public feedback forum is also really, really nice. Then the beautiful roadmap view is just icing on the cake.

Cons:

Doesn't integrate to Clubhouse, which we are moving to from JIRA. We also didn't use the JIRA integration because we were on New JIRA. Which is why we are now on Clubhouse, which I'll save for another review. Also, I feel there are a couple of elements missing when looking at reporting and ongoing maintenance of tickets... but that's hard, and is probably something they're thinking about.