---
description: Learn more about Wolken ServiceDesk price, benefits, and disadvantages for businesses in Ireland. Read verified software reviews and discover tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Wolken ServiceDesk Pricing, Cost & Reviews - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Information Technology Service Management (ITSM) Tools](/directory/30676/itsm/software) > [Wolken ServiceDesk](/software/160047/wolken-service-desk)

# Wolken ServiceDesk

Canonical: https://www.capterra.ie/software/160047/wolken-service-desk

> An Enterprise configurable and ready-to-use ServiceDesk solution for Customer Service \& ITSM deployed on cloud infrastructure.
> 
> Verdict: Rated **4.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Wolken ServiceDesk?

SMB, Higher SMB and large Enterprise.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Wolken Software
- **Location**: San Mateo, US

## Commercial Context

- **Starting Price**: US$30.00
- **Pricing model**:  (Free version available) (Free Trial)
- **Pricing Details**: The pricing starts from $30 Per Agent Per Month for Support Analysts
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Asset Tracking
- Configuration Management
- Incident Management
- Knowledge Base Management
- Knowledge Management
- Self Service Portal

## Support Options

- 24/7 (Live rep)
- Chat

## Category

- [Information Technology Service Management (ITSM) Tools](https://www.capterra.ie/directory/30676/itsm/software)

## Related Categories

- [Information Technology Service Management (ITSM) Tools](https://www.capterra.ie/directory/30676/itsm/software)
- [Customer Service Software](https://www.capterra.ie/directory/22/customer-service/software)
- [Knowledge Base Software](https://www.capterra.ie/directory/32454/knowledge-base/software)
- [IT Ticketing Systems](https://www.capterra.ie/directory/32623/it-ticketing-systems-software/software)

## Alternatives

1. [Freshservice](https://www.capterra.ie/software/132997/freshservice) — 4.5/5 (685 reviews)
2. [Zendesk Suite](https://www.capterra.ie/software/164283/zendesk) — 4.4/5 (4072 reviews)
3. [JIRA Service Management](https://www.capterra.ie/software/138769/jira-service-management) — 4.5/5 (763 reviews)
4. [SysAid](https://www.capterra.ie/software/107225/sysaid) — 4.5/5 (511 reviews)
5. [InvGate Service Management](https://www.capterra.ie/software/133392/service-desk) — 4.6/5 (108 reviews)

## Reviews

### "Wolken ServiceDesk issues tracking on a single click." — 4.0/5

> **Verified Reviewer** | *30 June 2021* | Banking | Recommendation rating: 9.0/10
> 
> **Pros**: Wolken gives you complete control over internal structures and workflows, allowing you to manage and deal with all events, service requests, change requests and more efficiently throughout the organization. Helps Simply put, Vilkin Enterprise Service Desk allows you to take care of all internal issues and concerns from a single platform.
> 
> **Cons**: The biggest problem with the Wolken service desk is an interface that manages helpdesk tickets through an IT engineer, but also for customers. It's ugly, hard to use, not intuitive. Anyone who needs to use this tool will need training. This is a big disadvantage these days when software companies are trying to provide outstanding user experience and usability in UI when selling software.

## Links

- [View on Capterra](https://www.capterra.ie/software/160047/wolken-service-desk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/160047/Wolken-Service-Desk/> |
| en-AE | <https://www.capterra.ae/software/160047/wolken-service-desk> |
| en-AU | <https://www.capterra.com.au/software/160047/wolken-service-desk> |
| en-CA | <https://www.capterra.ca/software/160047/wolken-service-desk> |
| en-GB | <https://www.capterra.co.uk/software/160047/wolken-service-desk> |
| en-IE | <https://www.capterra.ie/software/160047/wolken-service-desk> |
| en-IL | <https://www.capterra.co.il/software/160047/wolken-service-desk> |
| en-IN | <https://www.capterra.in/software/160047/wolken-service-desk> |
| en-NZ | <https://www.capterra.co.nz/software/160047/wolken-service-desk> |
| en-SG | <https://www.capterra.com.sg/software/160047/wolken-service-desk> |
| en-ZA | <https://www.capterra.co.za/software/160047/wolken-service-desk> |

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