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What Is Zoho Social?

Zoho Social is a comprehensive social media management tool that helps you manage your social media marketing and grow your brand's presence. Zoho Social supports major platforms such as Instagram, Facebook, Twitter, LinkedIn, Pinterest, Google My Business, and TikTok (not available for India due to ongoing regulatory restrictions). Key Zoho Social features include content publishing, scheduling, monitoring, collaboration, and analytics.

Who Uses Zoho Social?

Mid Size Business, Small Business Supported Countries - Asia, Australia, Canada, China, Europe, India, Latin America, Middle-East and Africa, UK, US.

Zoho Social Software - Zoho Social home page
Zoho Social Software - Zoho Social publishing window
Zoho Social Software - Zoho Social channels
Zoho Social Software - Zoho Social collaborate
Zoho Social Software - Zoho Social monitor

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Reviews of Zoho Social

Average score

Overall
4.7
Ease of Use
4.7
Customer Service
4.5
Features
4.5
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Rene C
Rene C
Owner- Hair-loos specialist- Stylist in US
Verified LinkedIn User
Consumer Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source
Source: GetApp

Helps me run my social seamlessly

5.0 last month New

Comments: I'm still playing with the free version, but I am upgrading so I can have access to the calendar feature. I really love the ability to post to multiple platforms, all in one place. It makes running my business, and social media marketing, so much easier.

Pros:

I love the option to add multiple platforms and do all my batch posting in one location

Cons:

Wish there were more features on the free version. Trying to keep costs down as a small business. But it makes up for it on the time it saves me

Verified Reviewer
Verified LinkedIn User
Marketing & Advertising, Self Employed
Used the Software for: 6-12 months
Reviewer Source
Source: GetApp

Zoho Social Review

4.0 3 weeks ago New

Comments: It eases social media management, reporting and tracking

Pros:

Ease of scheduling content Real time analytics

Cons:

some times the analytics provided are different from those given by the social media platforms

Verified Reviewer
Verified LinkedIn User
Public Relations & Communications, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Customer support SUCKS

2.0 3 years ago

Comments: Disappointing. No — infuriating.

Pros:

Pretty easy to use UI. Monitoring dashboard. Nice looking reports.

Cons:

1. Insights data captured in reports is pretty lacking, especially for posts that are boosted (engagement not captured!! what?!?) so there's inconsistency with actual metrics. 2. Cannot tag other pages/users in Facebook posts 3. Stopped using this to schedule Facebook posts because preview does not reflect how the respective platform posts will look – eg how pix will tile / crop in a post (instead, images are just thumbnailed in a row) 4. Second reason was scheduled posts sometimes Did Not Publish (!!!). Especially multi-image posts. 5. ABSOLUTELY TOP PEEVE: Trying to get customer support is like playing cat and mouse with Zoho. Open a ticket. Wait. Email again. Wait. Email again. Maybe within 48-36 hours, get a reply like "we can't replicate the problem on our end". Gee thanks. I really expect more as a paying subscriber. I'm not a trial user or a noob to social media tools, so I do know what's available and how other companies provide 500% more support within 12 hours, if not live chat.

Abagail
Abagail
CEO in US
Verified LinkedIn User
Marketing & Advertising, Self Employed
Used the Software for: 1+ year
Reviewer Source
Source: GetApp

I manage multiple clients, I will never use another platform! Zoho for life.

5.0 3 months ago

Pros:

I started using zoho social through a company I worked for a few years ago -- when I branched off on my own and found myself taking on more and more marketing clients, I tried so many different social media management apps. I literally tried no less than 8, Zoho was so awesome when I used it before that I assumed it was the most expensive option and never explored it -- turns out it is hands down the best value and price if you are managing more than 3 or 4 brands! Silly me, I assumed because it was the best it was gonna be out of my price range! Using it now and never looking back, I manage 6 brands by myself right now and they make it so easy.

Cons:

Only have two issues really, 1. that I cannot seem to tag individuals in a post so when, for example, I am wishing an employee a happy birthday for a client -- I cannot tag that employee through zoho (only businesses). 2. I have a client who is a radio station -- they have 6 Facebook pages for all of their different radio hosts but I can only add one channel per brand (1 FB, 1 Insta, etc) which means I have to count each of their channels as a new brand. That slows me down a bit but in the grand scheme of things, it is not the end of the world.

Rohan
Rohan
Managing Director in Canada
Verified LinkedIn User
Information Technology & Services, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: GetApp

Alternatives Considered:

Lifesaver for Social Media Management

5.0 last month New

Comments: Overall its a decent software which is a little on the expensive side but its kind of worth the cost.

Pros:

The ability to schedule posts paired with the multi platform management.

Cons:

Steep initial learning curve. Could've been made more intuitive.