Who Uses Ebsta?

Ebsta is used by Marketing, Sales and Customer Success Teams to drive customer engagement. Ebsta currently integrates with Salesforce, Gmail, and Google Calendar.

What Is Ebsta?

Ebsta empowers thousands of companies to drive customer engagement at scale. Ebsta's Customer Intelligence Platform seamlessly integrates Salesforce, emails and calendars to automatically unlock your company network, create personalised cadences, track engagement in real-time, score customer engagement and measure team performance. Ebsta's Chrome Extension is jam-packed with features to boost productivity - including Salesforce integration, email tracking, send later and meeting scheduler.

Ebsta Details

Ebsta

http://www.ebsta.com

Founded 2009

Ebsta Pricing Overview

Ebsta starts at US$30.00/month. Ebsta has a free version and offers free trial. See additional pricing details for Ebsta below.

Starting Price

US$30.00/month

Free Version

Yes

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Training

Live Online

Webinars

Documentation

Support

Business Hours

Online

Ebsta Features

Customer Engagement Software
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Collaboration
Contact Management
Content Management
Document Management
Goals / Quota Management
Lead Management
Meeting Management
Performance Management
Presentation Management
Proposal Management
Territory Management
Training Management

Ebsta Reviews

Showing 5 of 100 reviews

Overall
4.8/5
Ease of Use
4.8/5
Customer Service
4.6/5
Features
4.6/5
Value for Money
4.6/5
Eman J.
Recruiting Coordinator
Outsourcing/Offshoring, 10,001+ Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 30/8/2018

"Ebsta is the email tracking buddy!"

Comments: If you want the best email tracking tool to use in order for your messages to be sync on salesforce or targetrecruit, Ebsta is the best application to select from!

Pros: I like Ebsta because it helps me sync all the emails I sent, receive, reply, and forward to and from the client or candidate on Salesforce. I also like the fact that I can schedule the time and date of when I will be sending an update or an email to the candidate. This help me do all of the order I receive from my boss even if it is dated a week from now because I can just schedule when the email should be sent out to a single candidate, client or a prospective client or candidate. Ebsta is great too because it enables me to see when the receiver of my email already open such correspondence.

Cons: What I least like about Ebsta is that whenever I am using a different computer, I need to restart it again. It is very time consuming. Since it is bundle to my gmail, why can't it be just synced to the email I am using so that whenever I log in to my email, I don't need to refresh my Ebsta so that it will work again.

  • Reviewer Source 
  • Reviewed on 30/8/2018
Adrian S.
Admin
Computer Software, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 23/1/2020

"An essential if you work with Gmail and Salesforce"

Comments: Great

Pros: As a SF Admin and a "Customer and Sales Support", I use Ebsta every day to plug those customer responses directly to the History Activity of the associated Opportunity.
One can compose/send Gmail from within Salesforce but when customers respond it's to your Gmail and so the history thread would be lost, so lucky that this can be solved with Ebsta.
The Sales reps prefer to work directly from their Gmail and generally don't like to have SF open. Ebsta has a good info-bar that sits neatly at the top of our your Gmail to sync vital sales info directly in your Gmail view.

Cons: Manually creating leads and contacts that don't sync because they're not already in SF.
The "Create Record" option could be more intuituve.

  • Reviewer Source 
  • Reviewed on 23/1/2020
Curt W.
Sales
Biotechnology, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 24/1/2020

"Ebsta makes managing my day to day easier"

Comments: Ebsta allows us to mangage and multiple touch and long sales cycle more confidently.

Pros: I have been using Ebsta Inbox for over two years and it is crucial to my daily workflow. It eliminates the need for me to organize my inbox and rely on my memory to recall followups. We have it hooked to Salesforce.com and it is provides enormous peace of mind to know that I am looking at the entire communication history of a prospect/customer when I am viewing their Contact record. And it is easy to use and administer.

Cons: I would prefer better reporting around the Cadence functionality

  • Reviewer Source 
  • Reviewed on 24/1/2020
Jessica R.
Client Services Manager
13-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    3/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    3/5
  • Value for Money
    2/5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 2/4/2018

"Ebsta is a great tool for the recruiting industry!"

Comments: If you can afford the cost it and enforce that your users are accessing it and using it to the full extent it can really streamline your work and make your entire team much more efficient. I would estimate that a recruiter who is loading 30 new contacts a week to their database would save around 2-3 hours per week using the entire Ebsta suite.

Pros: -Ebsta helps link contact information from anywhere on the web to your database (we use Bullhorn) making you super efficient
-It is easy to use and offers online help and guides so any level user can easily navigate
-Connects to Outlook and Word to easily capture data and populate your database with little effort on your part.
-Provides ability to quickly navigate from websites to your database with one click
-Keeps data in database fresh as you are able to pull updates from the web

Cons: - The cost for Ebsta is pretty high. To really get the benefit you have to purchase all 3 of their toolbars (they have one for email, one for word and one for the internet) and charging separately for each so that adds up. Also it's a fee per user so you are paying three costs per each employee -- and again for it to be worth it you really need to purchase all three and everyone on your team must have their own.

  • Reviewer Source 
  • Reviewed on 2/4/2018
Jonny D.
Head of sales operations
Financial Services, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 23/10/2019

"Engagement and Scoring like you have never seen before! "

Comments: Great! I continue to be amazed and wowed by this product.

Pros: Ebsta is the best lead and opportunity scoring tool on the market fact! The gmail inbox api plugin makes tracking email seamless. The engagement monitoring is outstanding and really enables you to focus in the right places across your pipeline and agents. Constantly improving and changing ebsta knows engagement.

Cons: For sometime the uX and reporting / analytics has been weak. But this is improving now and the roadmap is very strong here which is exciting.

  • Reviewer Source 
  • Reviewed on 23/10/2019