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Vonage Business Communications

Vonage Business Communications

What Is Vonage Business Communications?

The cost-effective, business platform offers a plug-and-play service that runs on your high-speed internet. You get 40+ business-critical features, mobile integration, and built-in collaboration tools with Amazon Chime Pro. Activation is easy, no onsite installation is required, and month-to-month contracts are available. And the service is backed by a full team of Vonage Business service and technical professionals.

Who Uses Vonage Business Communications?

Vonage Business Communications is a good option for small-, medium-, and enterprise-level businesses that need a scalable, easy-to-use VoIP platform with a wide array of solutions.

Vonage Business Communications Software - 1
Vonage Business Communications Software - 2

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Reviews of Vonage Business Communications

Average score

Overall
4.1
Ease of Use
4.1
Customer Service
3.7
Features
4.1
Value for Money
3.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Angela Paez,
Angela Paez,
GM in US
Verified LinkedIn User
Financial Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Great product for small companies

5.0 4 years ago

Comments: Great!!! I definitely recommend this software and even though it might seem a bit more expensive than others in the market, their quality is definitely worth it.

Pros:

It is an amazing product for small companies. It has several useful features that work great for your business needs. Compared to other similar software out there, Vonage is way more reliable for your communication needs.

Cons:

Even though we do love Vonage, sometimes getting in contact with customer service is a bit time consuming and tricky, but once you are connected to a customer service representative, you know you will get the help you need.

Jackson
Assistant Director in US
Philanthropy, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Vonage Review for Call Center

4.0 last month New

Comments: We are still newer to Vonage, but it has been a good transition. They have been in communication with us and try to help us when we need it.

Pros:

It is an easy program for our agents and supervisors to learn and use. Provides a multitude of customizable options that work well with the integration to Salesforce. I enjoy their community hub that allows me as the manager, to be able to keep informed with updates and issues others are seeing, which is great transparency and 100% is a stress reliever to me.

Cons:

Still are some features that are not present yet such as reports that are helpful for nonprofit work and specific metrics within those, clean ways to monitor calls - wish there was a way to customize the page so I can see everything I need while monitoring, and we have had some hiccups here and there with the program, but for the most part have been able to troubleshoot in a timely manner.

Adam
COO in US
Construction, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Look elsewhere if considering Vonage (Telesphere)

2.0 4 years ago

Comments: Was ok, but got constantly overbilled and was horrendous when moving our business elsewhere. Stay away.

Pros:

Basic VOIP software that allowed us to easily have remote agents. In the later years was decently reliable.

Cons:

Support was horrendous. Would take forever to explain to the person what you needed. Would get constantly overbilled and have to spend hours going through the invoice and arguing to get it corrected. Billing was super convoluted. Would take several months to get a credit and our account managers would keep getting switched. Litterarrly had 5 different account managers in an 18 month period and had to start over with each of them on getting overbilled. Finally decided to move onto a different provider and then were told we owed a huge amount for Early Termination. Requested that they go back and review the entire history of overbilling us and they say they only go back 90 days. We stopped fighting with them on the bill each and every month as we were just ready to move on. One of our account managers told us there was no problem cancelling early and wouldnt be a fee. Of course we didnt get that in writing and that account manager no longer works for them. Bottom line, Vonage used to be the leader in VOIP but have been passed up by many other providers. Do yourself a favor and look elsewhere.

LACEY
COO in US
Insurance, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

A Refreshing Change

5.0 3 months ago

Pros:

While every VOIP has its problems, customer service with Vonage is outstanding. They never leave any tasks unfinished and no questions are left unanswered.

Cons:

The set up was tricky, but I am no phone analytics expert.

Rick
Rick
Owner in US
Verified LinkedIn User
Construction, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Vonage Business Communications was just ok

4.0 last year

Comments: It as meh. We were by no means enamoured by their customer service and we've moved on and been very happy with other VOIP services since. We've tested several services over the years and even changed a couple times in the last 15+ years but we would not go back to Vonage.

Pros:

Vonage Business Communications was fine. It checked most of the boxes and satisfied most of our needs. It was OK. It is just like any of the other business VOIP services out there.

Cons:

We did not like their customer service. A few years back we needed some help and they were mildly helpful and only at their discretion. Things may have changed by now but we won't go back.