RQ Retail Management
What Is RQ Retail Management?
With a focus on innovation, agility, and service, iQmetrix is the premier provider of retail management solutions for specialty retailers. Our powerful and intuitive retail management software, RQ, provides features to manage and streamline the core functions of business, like POS, CRM, inventory management, HR and accounting, while also providing innovative applications to accelerate profits including marketing, advanced reporting, and analytics, and Sales Force and service automation.
Who Uses RQ Retail Management?
Specialty retailers ranging from 2 - 4,000+ locations with unlimited users.
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Reviews of RQ Retail Management
I've been using RQ for many many years now absolutely love how easy it is to use. Great tech support
Comments: Best retail software out there hands down!
Easy of use. Navigation, reports, widgets, cash management functions. Everything about rq is just right for retail.
When they do have a software update it resets all my favorites, my favorite reports and homepage layout. Only thing.
Best option available
Comments: For the most part things are very good but there are some features that make things harder than they should be, and it seems with every software update we get a new glitch.
RQ does what we need to for our cellular sales company. It houses all of our inventory, sales, goals, commissions, employee reporting, and more.
It does not preserve historical data or allow you to future date changes such as reconciliation, chargebacks to commissions, etc. The coupons do not have flexibility in how you can offer a promo and they force return when they shouldn't.
RQ4 on its face is a great POS tool with the one positive that it seemed to provide more detailed reports than most other POS software available.
RQ4 was constantly doing updates which caused a lot of the functionality of the POS sofware to actually work. The updates created more bugs than what they were supposedly being created to fix. On top of the fact that these "updates" took away useful features most of the time because software writers were listening to "customer advice" and wrote in changes that had illogical practicality for actual end-users. Lastly, my recommendation is to not use this company--go somewhere else. We were a customer for over 7 years and when we had to close our doors, we were told that RQ4's (iQmetrix) contract involved a clause in which they could auto-renew every year--which sounds fine until you learn about the rest of the contract clause...in that if your contract is set for auto-renewal on Dec. 31st, AND you don't cancel within 60 days of your auto-renewal date, say you cancel on Nov. 1st in this scenario, RQ4 is obligating you to pay an entire year of services for the following year! So whatever you do, don't use this company! They operate on criminal contract practices.
Good Product For Cellular Dealer Channel
Comments: Overall great and would recommend to all cellular dealers for each carrier.
The ease in inputting a sale in the system when scanner and computers are working in sync. The reporting functionality to show how much money the sales rep and the store generated for the sale.
The slow down periods when multiple people are running reports all at the same time. For instance big holiday shopping times all store locations wouldn't be able to run sales reports.
Excellent product for integration
I have used this product for 6 years in my current role, and it is one of the most utilized programs we have. The integration with a lot of the other tools we have Statflo, Shiftlab, ...etc makes it very convenient and efficient.
Some of the software updates can be inconvenient, but they're usually quick to update and fix any bugs.