Freshchat
What Is Freshchat?
Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels.
With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible.
This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation
Who Uses Freshchat?
Freshchat target market comprises customer support, teams of Saas, and eCommerce companies with up to 50 team members using the product.
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Freshchat
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Reviews of Freshchat
Chetan
Alternatives Considered:
Freshchat is the Great Customer Support Software
Comments: It was a good experience, but we always wanted an amazing experience.
Pros:
Freshchat is the nice customer support software to help customers with immediate response.
Cons:
It's not full functioned, according to me, and have the higher prices as compare to deliverability.
Eliane
the online messaging solution that improves the customer experience
Comments: Overall, Freshchat is considered an effective online messaging tool that offers advanced features to enhance the customer experience. Users particularly appreciate the user interface's ease of use, advanced customization, and agent-to-agent conversation transfer features. In addition, integration with other software is often a benefit that users appreciate.However, some users have reported limitations in customization and costs when compared to other online messaging solutions. However, these issues can be outweighed by the benefits Freshchat offers, such as quality customer support, customization and advanced features.
Pros:
Ease of use: Freshchat is easy to use and has an intuitive user interface, allowing users to get started with online messaging quickly.Customization: The software allows for advanced messaging customization, allowing for the customization of messages, icons, colors and the overall appearance of the chat window.Advanced features: Freshchat has advanced features such as the ability to transfer conversations between different agents, the ability to see the full history of conversations with customers, the ability to send automated messages, and many other features.Integration with other software: Freshchat can be easily integrated with other software and platforms, such as customer relationship management (CRM) systems, email marketing tools, chatbot tools, and more.These and other features are often appreciated by Freshchat users
Cons:
Customization Limitations: While Freshchat offers a great deal of flexibility in customizing the appearance of the chat window, some of the more advanced customization options may not be available.Cost: Freshchat can be relatively expensive compared to other online messaging solutions, especially
Arjun
Alternatives Considered:
Cheap and easy to use chat function for small organisations
Comments: It's been fine. Customer support was poor
Pros:
It has a very basic but good AI chat bot, covers most of the operational needs
Cons:
The software does not provide a ticketing system, though their is an AI layer query management requires a desk
Amirullah
Alternatives Considered:
Freshchat is User-Friendly Apps
Comments: We are very happy with the features in Freshchat, starting from Segmentation and even the Advanced Automation feature which makes it easy for us to create reminders for each of our Agents.
Pros:
Omnichannel feature from all social media platforms such as Facebook, Instagram and also Google My Business
Cons:
Integration with Tiktok as well as marketplaces in Indonesia such as Tokopedia, Shopee, Bilbi or Lazada
Tarek
The best way to handle and satisfy your customers
Comments: Lovely experience and very useful for my role.
Pros:
First, it's a great platform to receive customers' issues, second, I like that I can track any previous chat to update any progress, and last I love the offline tickets and how easily I can manage them remotely.
Cons:
I have to press the mouse anywhere blank to keep myself online, otherwise, the product will turn me offline.
