What Is Dynamics 365?

Microsoft Dynamics is a line of integrated, adaptable business management solutions that enable your people to make important business decisions with greater confidence. Microsoft Dynamics works like and with familiar Microsoft software-easing adoption and reducing the risks inherent with implementing a new solution. These solutions automate and streamline financial, customer relationship, and supply chain processes in a way that can help you drive business success.

Who Uses Dynamics 365?

Dynamics 365's plans can accommodate for households, individuals, or even enterprises.

Where can Dynamics 365 be deployed?

Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile)

About the vendor

  • Microsoft
  • Located in Redmond, US
  • Founded in 1975
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Brazil, Canada, China, Germany and 5 others

Languages

Arabic, Chinese, Czech, Danish, Dutch and 18 others

About the vendor

  • Microsoft
  • Located in Redmond, US
  • Founded in 1975
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Brazil, Canada, China, Germany and 5 others

Languages

Arabic, Chinese, Czech, Danish, Dutch and 18 others

Dynamics 365 videos and images

Dynamics 365 Software - Sales opportunity tracking
Dynamics 365 Software - Finance and operations reports
Dynamics 365 Software - Omnichannel customer service
View 4 more
Dynamics 365 video
Dynamics 365 Software - Sales opportunity tracking
Dynamics 365 Software - Finance and operations reports
Dynamics 365 Software - Omnichannel customer service

Compare Dynamics 365 with similar products

Dynamics 365

US$50.00/month
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Features of Dynamics 365

  • Accounts Payable
  • Accounts Receivable
  • Activity Dashboard
  • Asset Lifecycle Management
  • Bank Reconciliation
  • Billing & Invoicing
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Campaign Management
  • Cash Management
  • Collaboration Tools
  • Consolidation/Roll-Up
  • Contact Database
  • Contact Management
  • Content Management
  • Conversion Tracking
  • Core Accounting
  • Customer Database
  • Customer Segmentation
  • Customisable Branding
  • Customisable Templates
  • Data Connectors
  • Data Import/Export
  • Data Visualisation
  • Dispatch Management
  • Document Storage
  • Email Management
  • Email Marketing
  • Employee Management
  • Expense Tracking
  • Financial Analysis
  • Financial Management
  • Financial Reporting
  • Fixed Asset Management
  • For Insurance Industry
  • For Small Businesses
  • For iPad Devices
  • Forecasting
  • General Ledger
  • HR Management
  • Income & Balance Sheet
  • Integrated Business Operations
  • Interaction Tracking
  • Inventory Management
  • Invoice Creation
  • Invoice Processing
  • KPI Monitoring
  • Knowledge Base Management
  • Knowledge Management
  • Lead Capture
  • Lead Management
  • Lead Qualification
  • Lead Segmentation
  • Marketing Automation
  • Mobile Access
  • Mobile App
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Department/Project
  • Online Invoicing
  • Payroll Management
  • Performance Metrics
  • Profit/Loss Statement
  • Prospecting Tools
  • Purchase Order Management
  • ROI Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Sales Pipeline Management
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Single Page View
  • Spend Management
  • Supplier Management
  • Supply Chain Management
  • Support Ticket Management
  • Task Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Warehouse Management
  • Work Order Management
  • Workflow Management

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Reviews of Dynamics 365

Average score

Overall
4.3
Ease of Use
4.0
Customer Service
4.2
Features
4.3
Value for Money
4.1

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Shaunak
Shaunak
Cloud & Infrastructure Engineer in India
Verified LinkedIn User
Information Technology & Services, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

Must have system for Enterprise level management

5.0 2 months ago New

Comments: I am grateful that I worked in Mindtree so that I got the privilege to work on Dynamics 365, I would have never been able to afford this software on my own. The features are too rich and top class. The development team is also very seasoned and knows well about the area that needs to be cherished.

Pros:

I love this because we use planning of the workflow is very secure and simple. Performing automation is very efficient with their Mobility, apps work with app OS platforms. Activity logs are maintained very accurately. Also, their support is exceptional. They take each issue with good consideration. I have opened a couple of tickets and got them resolved with their documentation itself.

Cons:

The only con that I found in this software is that the workflow is very complex. Trained staff is required. Need to learn from their official documentation. This is deployed on Cloud so there are many SAML SSO Authentication for which we need engineers to manage the system. It requires an old and known person to troubleshoot the incidents.

Sabelo Lawrance
Office management in South Africa
Computer & Network Security, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Dynamics 365 best way to create a document

5.0 last month New

Comments: Dynamic 365 is the best software for office use to create files document presentations and many more. With this software you can sort and create documents according to you office or personal computer.

Pros:

Using dynamic 365 is more efficient more especially when it comes to audio typing and creating presentation through his PowerPoint. This software is recommended for everyone who is who is using the computer and wish to create a document.

Cons:

There's nothing to say that have a negative impact when it comes to this software just that when it's not connected to an internet it won't be able to save the document on your cloud but it does have an alternative option to save them and your computer.

Matthew
Lead Principal Investigator in US
Environmental Services, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source

CRM for Microsoft

3.0 2 months ago

Comments: We use Dynamics 365 as an alternative to SalesForce. SalesForce is likely more flexibly, adaptable, and more widely used. We chose Dynamics 365 because of his it integrates with Microsoft products, which we were already invested in. I compare this to the PC vs. Mac (SalesForce) debate.

Pros:

Dynamics 365 is an integrated CRM solution that offers the flexibility and utility you need with the added advantage of being compatible with Microsoft Suite. The backend is also easy to adapt internally.

Cons:

Explanations are hard to come by and customer support is not terribly convenience. The UX is also a challenge trying to manage workflows from leads to sales.

James
Financial Advisor in US
Accounting, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Microsoft Dynamics 365 Review

4.0 4 months ago

Comments: What our organization's overall experience is that all marketing campaign leads are assigned to salespeople who access Microsoft Dynamics CRM and then track and convert them into sales.
Also used for services, indices are active until closed by the server. From lead generation to lead acquisition, everything is managed in Microsoft Dynamics CRM.

Pros:

The completely offline features are what we loved for our Field Service. RESCO's flagship product offers plenty of flexibility and advanced functionality. But in general, it's a good way to empower workers in this space to provide mobility and be able to view tasks, customer records, contact information, and so on completely offline.

Cons:

The product is not ready for release. The development suffers from system malfunctions and important features were removed from the release and roadmap without warning. I was also surprised to ignore non-US international regulatory requirements (currency exchange and management, existing ISO standards, VAT requirements). But what surprised me the most was Microsoft's general ignorance and lack of accountability. Despite many requests, I haven't spoken to anyone who can actually talk about product direction and roadmap. I was sandwiched between disconnected dev teams fixing a critical bug, but they don't seem to be talking to each other.

Megan
Megan
Research Analyst II in US
Verified LinkedIn User
Higher Education, 1,001-5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Ellucian Recruit on Dynamics 365

4.0 last month New

Comments: Overall it works, but you'll have to work past the hang ups. The biggest advice I could give anyone is to have a dedicated person to this tool. Managing it and implementing new features is a full time job.

Pros:

The product can do A LOT. There are so many different features that it's almost overwhelming. My favorite feature is the communication it can do. Workflow communication flows make recruiting students so much more efficient.

Cons:

It was not originally built for higher education and some of the features prove that. Not being able to narrow a list by high school graduation year is the most frustrating piece of this product... even more frustrating than the lack of ability to integrate with other products.