What Is Dynamics 365?

Microsoft Dynamics is a line of integrated, adaptable business management solutions that enable your people to make important business decisions with greater confidence. Microsoft Dynamics works like and with familiar Microsoft software-easing adoption and reducing the risks inherent with implementing a new solution. These solutions automate and streamline financial, customer relationship, and supply chain processes in a way that can help you drive business success.

Who Uses Dynamics 365?

Dynamics 365's plans can accommodate for households, individuals, or even enterprises.

Dynamics 365 Software - Sales opportunity tracking
Dynamics 365 Software - Finance and operations reports
Dynamics 365 Software - Omnichannel customer service

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Reviews of Dynamics 365

Average score

Overall
4.4
Ease of Use
4.1
Customer Service
4.2
Features
4.3
Value for Money
4.1

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Pradnesh
Pradnesh
Senior Network Engineer in Ireland
Verified LinkedIn User
Computer & Network Security, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

Revolutionizing Business Operations: A Hands-On Review of Microsoft Dynamics 365

5.0 last month New

Pros:

All-in-one tool: Microsoft Dynamics 365 offers a variety of features to help businesses with different tasks, such as selling, customer service, finance, and more.Easy to use: Since it's on the cloud, you can access it from anywhere with internet access, making it convenient to use.Works well with other Microsoft products: Microsoft Dynamics 365 works well with other Microsoft products, so if you're already using those products, it will feel familiar to you.Can help you make decisions: With Microsoft Dynamics 365, you can get insights and recommendations from the data, which can help you make better decisions.Can be customized: Microsoft Dynamics 365 can be adjusted to suit your business needs.Works on mobile devices: You can use Microsoft Dynamics 365 on your phone or tablet, which is great for people who work outside the office.Secure and compliant: Microsoft Dynamics 365 has strong security features to protect your business data and complies with various regulations to ensure your business is meeting legal requirements.

Cons:

Learning curve: Microsoft Dynamics 365 is a complex tool, so it may take some time to learn how to use it effectively.Cost: Microsoft Dynamics 365 can be expensive, especially for small businesses, and the pricing structure can be confusing.Dependence on internet: Since Microsoft Dynamics 365 is cloud-based, you need a reliable internet connection to use it, and if your internet is slow or down, it could affect your work.Integration with other software: While Microsoft Dynamics 365 integrates well with other Microsoft products, it may not work as well with other software that your business uses.Customization can be difficult: While it's possible to customize Microsoft Dynamics 365, it can be challenging and may require expert assistance.Potential data security concerns: While Microsoft Dynamics 365 has robust security features, some businesses may have concerns about storing their data on the cloud.Updates: Microsoft frequently releases updates to Dynamics 365, which can sometimes cause compatibility issues or require additional training for employees to use new features.

Laura
Laura
Human Resources Generalist in US
Verified LinkedIn User
Hospital & Health Care, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Software that helps manage business processes effectively

4.0 2 months ago New

Comments: As compared to less adaptable and progressive platforms like Oracle's, on which it is less pleasant to operate due to a lack of room for improvement in the application, Microsoft's is a clear winner. Oracle is a fantastic business, but their products are not cheap.

Pros:

As an enterprise resource planning (ERP) system, Dynamics 365 is highly effective. It provides great value by facilitating communication between departments inside the company. It'll log all of your purchases and stock levels. When compared to specialized apps/platforms, it offers superior analysis and security.

Cons:

Sometimes, help desk employees need supervision since they lack the background knowledge to answer all of their customers' questions. They require training to improve how they deal with problems.

Oshadhi
Software Engineer in Sri Lanka
Information Technology & Services, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Good product to manage accounts

3.0 last month New

Pros:

Scalable and customizable to fit business needs.

Cons:

Higher cost compared to some other software options.

Rosalina
Executive Assistant in Philippines
Insurance, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Microsoft Dynamics 365 Review: An in-depth examination of the benefits and drawbacks of the cloud-ba

4.0 4 months ago

Comments: Generally speaking, Microsoft Elements 365 is a strong stage that offers many highlights and capacities. While it may not be the best fit for each business, it tends to be an extraordinary answer for organizations hoping to combine their business processes, further develop efficiency, and scale their tasks. Nonetheless, organizations ought to know about the possible downsides, like the intricacy of the stage, cost, and restricted outsider mixes, prior to settling on a choice.

Pros:

Dynamics 365 contains a comprehensive portfolio of applications, ranging from finance and operations to sales and customer care. This makes it an excellent choice for businesses trying to streamline their operations and boost their overall productivity.Dynamics 365 is extremely adaptable, allowing customers to customise the platform to their own company needs. This facilitates the creation of workflows, the automation of procedures, and the streamlining of operations.Integrates smoothly with other Microsoft products such as Office 365, SharePoint, and Power BI, making it simple to exchange data across platforms and gain a more comprehensive perspective of your organization.Dynamics 365 is a cloud-based solution, which means users may use the platform from any location with an internet connection.

Cons:

All intricacy: Elements 365 is a mind boggling stage, and it can require investment to figure out how to utilize its highlights and capacities. This can be a hindrance for private companies or those with restricted IT assets.Cost: Elements 365 can be costly, particularly for organizations that require countless clients or customizations. This can make it a less alluring choice for private ventures or new businesses.Restricted outsider combinations: While Elements 365 coordinates well with other Microsoft applications, it tends to be more difficult to incorporate with outsider programming. This can restrict the stage's handiness for organizations that depend vigorously on different devices.Execution: A few clients dislike slow execution or framework crashes, especially while involving the stage for complex errands. This can be disappointing and problematic for organizations that depend on the stage for their everyday activities.Support: While Microsoft offers help for Elements 365, a few clients disapprove of slow reaction times or pointless care staff. This can make it challenging to get the assist you with requiring when you run into issues with the stage.

Rizwan
Development Manager in US
Computer Software, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Overall very good product

5.0 4 days ago New

Pros:

Dynamics 365 offers integration and centralization, scalability and flexibility, a cloud-based solution, analytics and business intelligence, seamless integration with the Microsoft ecosystem, and strong customer relationship management capabilities

Cons:

Dynamics 365 can be complex to navigate and configure, it may have high costs, and there are limitations to customization options