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What Is Dynamics 365?

Microsoft Dynamics is a line of integrated, adaptable business management solutions that enable your people to make important business decisions with greater confidence. Microsoft Dynamics works like and with familiar Microsoft software-easing adoption and reducing the risks inherent with implementing a new solution. These solutions automate and streamline financial, customer relationship, and supply chain processes in a way that can help you drive business success.

Who Uses Dynamics 365?

Dynamics 365's plans can accommodate for households, individuals, or even enterprises.

Dynamics 365 Software - Sales opportunity tracking
Dynamics 365 Software - Finance and operations reports
Dynamics 365 Software - Omnichannel customer service

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Reviews of Dynamics 365

Average score

Overall
4.4
Ease of Use
4.1
Customer Service
4.2
Features
4.3
Value for Money
4.1

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Joe
Joe
co-owner in US
Verified LinkedIn User
Nonprofit Organisation Management, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Dynamics 365 Changed My Organization

5.0 5 days ago New

Comments: Since I have started using Dynamics 365, my efficiency has increased exponentially, and I am relieved to have more time to accomplish more work.

Pros:

The integration of AI into my work and the ability to free up time for other ways to help grow my organization.

Cons:

I am newer to Dynamics 365, so it is a bit overwhelming to learn at first. But it is easy to understand, especially after diving in.

Sagar
Manager in Nepal
Animation, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Review of Dynamics 365

5.0 last month New

Comments: I love this ,i enjoy this which help me for sales, marketing, customer service management,finance.

Pros:

Utilize a user-friendly low-code platform that can be easily tailored to meet our specific requirements, Develop our own application or incorporate third-party apps seamlessly into the platform, connect to company system from any device via a cloud ecosystem

Cons:

It would be convenient to eliminate the need for third-party tools like Experlogix and HubSpot, Global search function tends to freeze a lot

MARIE
Accountant in US
Retail, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Dynamics 365 needs a lot of updates!

3.0 last month New

Comments: Overall experience has been poor. Everytime they update the software it seems they do not consult their customers and the changes are major and you have to learn how to use entire sections again with no warning, and they don't make changes that help the customer. Bank recs used to take me 2-3 hours and after the last update it now takes me 8-12 hours. Not Good.

Pros:

I don't like much about Dynamics 365. None that I can think of.

Cons:

Very antiquated bank reconciliations and reporting. It is also very difficult to make corrections, not user-friendly at all. Every action takes at least 5 times longer with this software than with other software. This includes simply printing anything at all. When they make updates they don't ask the customers what improvements they would like that would help them.

Calvin
ERP Implementation Support in US
Automotive, 501–1,000 Employees
Used the Software for: 6-12 months
Reviewer Source

D365 - a viable Legacy ERP replacement

4.0 2 months ago New

Comments: Once we got past the cutover pains (about 6 months) it has gotten easier to live with. I can also see why at an executive level, they made the decision to go with this solution. When compared to products like SAP and Oracle I think you will be far happier with your investment in D365 (buy with confidence).

Pros:

Flexibility - It does take some custom coding, but it is a based product that you can tailor to meet all of your ERP related needs

Cons:

The server based technology has bandwidth issues constantly (make sure you scale your system properly). Expect your IT staff to grow significantly if you are coming from an AS400 based environment. Requires isolation of support work (in an AS400 environment you can have generalist who do everything -- that will change drastically in this environment.

Arihant
Senior Finance Executive in India
Oil & Energy, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

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Excellent, comfortable, quick, safe, and reliable

5.0 last week New

Comments: my overall experience using Dynamics 365 was amazing, it is nice software, easy to use. The UI is also good, net and clean. It's very easy to navigate and if you need help, the help box is right there. If you need live help, you can always contact a rep to help.

Pros:

Microsoft offers an excellent programme called Dynamics 365 to help you manage your business. Being a member of Microsoft is really beneficial since it gets more integrated with other MS Office applications

Cons:

When they have to wait for a live representative, some consumers become disinterested in the product; worse, it's their only choice. I didn't prioritise this because I don't fit the description.