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What Is Dynamics 365?

Microsoft Dynamics is a line of integrated, adaptable business management solutions that enable your people to make important business decisions with greater confidence. Microsoft Dynamics works like and with familiar Microsoft software-easing adoption and reducing the risks inherent with implementing a new solution. These solutions automate and streamline financial, customer relationship, and supply chain processes in a way that can help you drive business success.

Who Uses Dynamics 365?

Dynamics 365's plans can accommodate for households, individuals, or even enterprises.

Dynamics 365 Software - Sales opportunity tracking
Dynamics 365 Software - Finance and operations reports
Dynamics 365 Software - Omnichannel customer service

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Reviews of Dynamics 365

Average score

Overall
4.4
Ease of Use
4.1
Customer Service
4.2
Features
4.3
Value for Money
4.1

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Mark
Mark
Head of Digital in UK
Verified LinkedIn User
Nonprofit Organisation Management, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

D365 transformed our UK non-profit.

5.0 4 months ago

Comments: Dynamics 365 has transformed our organisation. We've moved from an on-prem system with around 20 users, to over 75 using a solution for a number of online cloud based applications.
You need to work at it, but when you do, there's real value.

Pros:

As a non-profit, we find the flexibility to develop a number of different applications and processes to manage multiple revenue streams, track donor, supporter and customer data, giving us a genuine 360 view of those we engage with.

Cons:

The capability that allows us to adapt and develop solutions, brings with it a complexity that needs a lot of configuration and development. We needed Microsoft partners to get us to where we needed to be.

Delicia
Quality and training manager in US
Telecommunications, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Great for large companies with locations across the SU or World

5.0 last month New

Comments: L*ove that i could work on this with other teams in many different locations across the US.

Pros:

Love the fact i could create share and view documents from other employees in different states or remote workers.

Cons:

Sometimes challenging when 2 or more people are working to make changes to the same document or PowerPoint and getting it to look right.

Philip
Ecommerce Technical Manager in UK
Marketing & Advertising, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Think there are better options on the market

3.0 2 months ago New

Comments: Think there are better options on the market

Pros:

Lots of intergarations but felt it wasn't as user friendly as other options

Cons:

Fairly outdated, no the can be very busy

Juniper
Director in US
E-Learning, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

My business transformer guide.

5.0 last month New

Comments: The impact of Dynamics 365 on my business has been the elimination of data silos, automation of critical processes, and the ability for me to make decisions based on real-time data. It promotes collaboration, enhanced customer relationship management and cascaded the entire organization towards growth.

Pros:

Dynamics 365 has helped to get the most out of business in one place. I love the fact that it ties together CRM, ERP and other functions in one integrated solution so I have a 360-degree view of my business. This provides valuable AI-powered insights and automation capabilities for process optimization and decision-making.

Cons:

The scale and scope of Dynamics 365 can be overwhelming at first when navigating and configuring. Taking advantage of this platform and customizing right way might need dedicated resources and skills.

never
Accountant in South Africa
Accounting, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Dynamics 365

5.0 last month New

Comments: l have used Dynamics for the past 2 years and it's been good for both planning and decision making

Pros:

Dynamics 356 pros are its a tool that carters for business Marketing Accounting

Cons:

in Accounting the costing part is less focused

Anwar
Senior Ecommerce Technical Specialist in UK
Marketing & Advertising, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Dynamic 365 Review

4.0 last month New

Comments: Overall experience with using Dynamic 365 is great, its safe & secure, can easily navigate through the various tabs and pages, its easy to set up client databases and it can hold a lot of client data without running slowly

Pros:

Its great that you can hold all customer information - and the various places the information is held is easily accessable

Cons:

Generating reports can take a little longer to do

Cátia
ServiceNow Consultor in Portugal
Information Technology & Services, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Comprehensive and Powerful

5.0 2 months ago New

Comments: Overall, Dynamics 365 provides a powerful, integrated platform for managing business operations and customer relationships. Its deep integration with other Microsoft products enhances productivity, while its customizable features and AI-driven analytics deliver valuable insights for informed decision-making. Once fully implemented, Dynamics 365 proves to be a versatile tool, streamlining workflows, improving collaboration, and offering scalability for growing businesses.

Pros:

All-in-one business solution that integrates CRM and ERP capabilities seamlessly. Excellent scalability, allowing businesses to tailor features to their needs. Its cloud-based system ensures easy access and collaboration across departments.

Cons:

The platform can be complex and have a steep learning curve, especially for smaller businesses or teams with limited technical expertise. Customization, while powerful, can be time-consuming and costly if done extensively.

rachid
business development manager in France
Chemicals, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Best Tool For professionals

5.0 3 weeks ago New

Comments: great experience over all. the best tool for professionals

Pros:

Dynamics 365 has a lot of great features, but one of the standout aspects is its integration capabilities. It seamlessly connects with other Microsoft products like Office 365, Azure, and Power BI, which makes it a powerful tool for enhancing productivity and collaboration.

Cons:

One of the challenges with Dynamics 365 can be its complexity, especially for new users. The extensive range of features and customization options can be overwhelming and may require a steep learning curve. Additionally, the cost can be a concern for smaller businesses, as the pricing can add up depending on the modules and add-ons you choose.

Peter
IT Manager in UK
Education Management, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Dynamics First Baby Steps

4.0 last month New

Comments: Slow learning curve at the start but once you grasp the basics then everything else is a bonus

Pros:

Multiple different departmental CRM capabilities which is a leading CRM brand across the industry

Cons:

Can be very complex to configure especially if it involves power automate flows

Alen
Manager in Slovenia
Wholesale, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

I genuinely like it!

5.0 2 months ago New

Pros:

I like that Microsoft Dynamics 365 brings everything together in one platform. It's easy to connect with other Microsoft tools, and it helps streamline our processes while being flexible enough to grow with our business.

Cons:

The pricing can get a bit high with more features, but overall, it's worth it for what it offers.

Arihant
Senior Finance Executive in India
Oil & Energy, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Excellent, comfortable, quick, safe, and reliable

5.0 7 months ago

Comments: my overall experience using Dynamics 365 was amazing, it is nice software, easy to use. The UI is also good, net and clean. It's very easy to navigate and if you need help, the help box is right there. If you need live help, you can always contact a rep to help.

Pros:

Microsoft offers an excellent programme called Dynamics 365 to help you manage your business. Being a member of Microsoft is really beneficial since it gets more integrated with other MS Office applications

Cons:

When they have to wait for a live representative, some consumers become disinterested in the product; worse, it's their only choice. I didn't prioritise this because I don't fit the description.

Victoria
Victoria
Projects Accounting Manager in US
Verified LinkedIn User
Architecture & Planning, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Streamlines CRM capabilities

5.0 8 months ago

Comments: Great for overall trend tracking and seeing multi-purpose groupings that can be filtered down to their respective departments.

Pros:

Simpler and more user-friendly than SAP on front and back ends.

Cons:

The customer service gets a little impersonal and feels like a run-around at times.

David
Sale manager in South Africa
Retail, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Dynamics 365 Business Analyst

5.0 9 months ago

Comments: Overall, its flexibility, functionality, and alignment with Microsoft's ecosystem make it a popular choice for organizations looking to streamline their operations and improve productivity.

Pros:

Overall, Dynamics 365's integration, scalability, comprehensive functionality, customization options, analytics capabilities, and cloud-based deployment make it a preferred choice for businesses looking to streamline their operations and drive digital transformation.Providing a unified experience and enabling users to leverage familiar tools and workflows.

Cons:

While Dynamics 365 is a powerful and versatile a wider range of organizations.Compatibility issues or limitations when trying to connect with external systems.

Daniel
Director of IT in US
Medical Devices, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Transform your Business Operations using Dynamics 365

5.0 10 months ago

Comments: Our overall experience is that dynamics is a powerful platform with great integration into our stack.

Pros:

the Standout feature of Dynamics 365 is its seamless integration of comprehensive CRM and ERP capabilities, providing businesses with a unified platform for efficient data management, streamlined processes, and enhanced customer engagement.

Cons:

its initial complexity and potential learning curve, which some of our users find challenging. We are still learning the extensive feature set and it will take some time for users to fully grasp all the tools we have available now.

Intiaj
Owner in India
Verified LinkedIn User
Education Management, Self Employed
Used the Software for: 6-12 months
Reviewer Source

I Suggested Dynamics 365 Everyone

5.0 5 months ago

Comments: My overall experience with Dynamics 365 has been positive. The platform's robust features, seamless integration with other Microsoft tools, and powerful analytics capabilities enhance productivity and decision-making. However, the complex licensing structure and occasional customization challenges can be a drawback for some businesses.

Pros:

What I liked most about Dynamics 365 is its seamless integration with other Microsoft products, robust customization options, and powerful analytics tools, which together enhance productivity, streamline operations, and provide valuable insights for informed decision-making.

Cons:

The least appealing aspect of Dynamics 365 is its complex licensing structure, which can be confusing and expensive, making it challenging for businesses to choose the right plan and manage costs effectively

ROSA ARLEIA
GERENTE in Brazil
Printing, Self Employed
Used the Software for: Free Trial
Reviewer Source

Dynamics 365: Transforming Business with Efficiency and Innovation

5.0 5 months ago

Comments: Dynamics 365 is a solid choice for companies looking for an integrated and scalable solution to manage their operations efficiently.

Pros:

The ability to customize and configure Dynamics 365 to meet specific business needs is one of the big plus points. This includes adjustments to workflows, forms, reports and dashboards

Cons:

For smaller companies or those without previous experience with CRM/ERP platforms, the initial complexity of implementation and configuration can be challenging.

Deep
Owner in India
Verified LinkedIn User
Market Research, Self Employed
Used the Software for: 6-12 months
Reviewer Source

I Recommended Dynamics 365 to everyone

5.0 7 months ago

Comments: Everyone involved was impressed by the organization of the training and effectiveness of it. They offered us the ability to call anytime if we have any issues.

Pros:

I appreciate Dynamics 365's seamless integration across various business functions like sales, marketing, customer service, and finance. Its cloud-based nature ensures accessibility from anywhere, fostering collaboration and efficiency. The customizable dashboards and robust reporting tools provide valuable insights, facilitating data-driven decision-making for improved performance and growth.

Cons:

While Dynamics 365 offers extensive features, its complexity can be overwhelming for new users. The initial learning curve for customization and configuration might require significant time and resources. Additionally, some users may find the licensing costs and add-on expenses to be on the higher side, impacting budget considerations for smaller businesses.

Verified Reviewer
Verified LinkedIn User
Market Research, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Empowering Efficiency and Growth

5.0 9 months ago

Comments: Dynamics 365 offers a comprehensive suite of tools that streamline business operations. Its seamless integration of CRM and ERP functionalities provides unparalleled efficiency. From sales and marketing to finance and customer service, Dynamics 365 centralizes data and empowers collaboration. With its user-friendly interface and customizable features, it's a game-changer for businesses aiming for growth and success.

Pros:

What I appreciate most about Dynamics 365 is its versatility and integration capabilities. It seamlessly combines CRM and ERP functionalities, allowing businesses to streamline processes across departments. The customizable features and user-friendly interface make it adaptable to various business needs, empowering organizations to optimize operations and drive growth effectively.

Cons:

One aspect that could be improved in Dynamics 365 is the complexity of customization for users without technical expertise. While it offers extensive customization options, navigating these features can be challenging for beginners. Simplifying the customization process or providing more user-friendly guides could enhance the platform's accessibility and usability.

Verified Reviewer
Verified LinkedIn User
Human Resources, 5,001–10,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Empowering Growth with a Microsoft-Friendly CRM Tool

5.0 4 months ago

Comments: It is a CRM tool that is very compatible with Microsoft. Overall, it is very convenient to use, time-efficient, and I am confident that it is a tool that can help a company grow. There is no other tool as convenient for managing customers. Although setting it up takes some time, its strong advantages outweigh the inconvenience.

Pros:

Dynamics 365 is suitable for large organizations. Its integration with other Microsoft products is excellent. Once adapted to the system, it becomes very convenient and time-efficient.

Cons:

It can be cumbersome due to the need for specific settings. For small groups, the cost may be burdensome.

Naiem
Founder in Malaysia
Design, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Effortless Billing and Invoicing with Dynamics 365: Streamlining Business Finances

5.0 7 months ago

Pros:

Using Dynamics 365 is a complete transformation for our billing and invoicing operations. For a small entrepreneur, following finances is paramount and this software has simplified everything. Its packages are designed in a way that customers can alter some details like the logotype quite easily without losing their personal touch thus ensuring uniformity with all other business requirements thereby maintaining uniformity throughout the organization including logos on documents such as letterheads Generating invoices electronically or manually, tracking what has been paid against what has come in before calling someone out on debt matters like when or where those funds have gone into without leaving physical evidence on paper has never been easier since this system handles everything on its own. For instance, it has been very crucial because we used to spend too much time going through many papers’ records trying to find out who owes us what; but now things just happen at a click of.

Cons:

A business owner using Dynamics 365 for invoicing and billing has both been helped and prevented to some extent by its functionality. Beginning to understand all the finer points of this software is tough - it gets difficult soon after one starts using it. The financial tools bundled alongside Dynamics 365 play a key role in management when we don’t really know what we’re doing yet it’s still one tough nut to crack. To mention a few; it takes a lot of precious time in setting up the software.

Joseph
Admin in United Arab Emirates
Education Management, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Streamlining Business Operations with Dynamics 365

5.0 9 months ago

Comments: In summary, Dynamics 365 has been a game-changer for our business. Its flexibility, integration capabilities, intelligent features, and scalability have enabled us to streamline our operations, drive growth, and deliver value to our customers. If you're looking for a comprehensive solution to elevate your business to the next level, Dynamics 365 is the way to go. Highly recommended.

Pros:

One of the standout features of Dynamics 365 is its flexibility. The modular nature of the platform allows us to tailor our solution to fit our specific needs, whether it's managing sales pipelines, optimizing supply chain processes, or enhancing customer service interactions. The ability to choose and customize the modules that best suit our requirements has been instrumental in boosting efficiency and productivity across our organization.

Cons:

Complexity of Setup: While Dynamics 365 offers extensive customization options, setting up the platform to align perfectly with specific business needs can be complex and time-consuming. Businesses may require dedicated resources or external consultants to configure the system effectively.

tiffany joanne
Financial in Malaysia
Accounting, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Dynamics 365: Business Efficiency Amplified!

5.0 11 months ago

Comments: Dynamics 365 significantly elevated our operations. While the initial setup required effort, the platform's powerful features and adaptability have been crucial for our business growth and efficiency.

Pros:

Powerful integration, customisable workflows, real-time insights, seamless collaboration, and robust task management enhance overall productivity and operational efficiency.

Cons:

Initial complexity in setup and customisable

mohameed
seo in Egypt
Leisure, Travel & Tourism, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

It is considered the most important program for work dynamics, communication, and linking between customers and means of communication

5.0 12 months ago

Comments: I have succeeded in establishing a large communication base and comprehensive marketing for multiple products and different accounts, which has helped publish a large number of posts for us in various fields.

Pros:

Ease and ease of connecting communication programs, Internet data, and browsing

Cons:

Work on saving expired records and re-linking them to new accounts, although this is not required most of the time

Carla
Operations Assistant in Panama
Real Estate, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Great functional and professional tool

5.0 10 months ago

Pros:

What I like most about it is its interface. Very intuitive and easy to learn to use.

Cons:

It is a bit expensive for small companies.

Callum
Callum
Financial Planner in UK
Verified LinkedIn User
Financial Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Everything you need

5.0 3 months ago

Comments: Very good due to the breadth of options and features available.

Pros:

Variety of different programmes that help me complete my work tasks. Simplicity of use and brand knowledge.

Cons:

Some of the solutions can be basic such as power point templates so I have to integrate with other systems.