What Is Klaviyo?

Klaviyo is a unified customer platform that gives your online brand direct ownership of your consumer data and interactions, empowering you to turn transactions with customers into productive long-term relationships—at scale. Because the Klaviyo database integrates seamlessly with your tech stack, you can get the full story on every customer that visits, and then—from the same platform—use those insights to automate personalized email and SMS communications that make people feel seen.

Who Uses Klaviyo?

Klaviyo mainly serves ecommerce stores due to its seamless integrations with platforms like Magento, Shopify & WooCommerce. Klaviyo also integrates with B2C and B2B companies using custom websites.

Klaviyo Software - Send eye-catching emails in minutes using ready-to-go templates
Klaviyo Software - Grow your contact 
list with engaging 
web forms
Klaviyo Software - Bring your brand to life with drag-and-drop ease
Klaviyo Software - Send personalized recommendations 
that really resonate
Klaviyo Software - Automations help you make money while you sleep

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Reviews of Klaviyo

Average score

Overall
4.7
Ease of Use
4.4
Customer Service
4.4
Features
4.6
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Michael
Michael
Owner in Costa Rica
Verified LinkedIn User
Food & Beverages, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Klaviyo - great software for a small business to manage email marketing

5.0 last month New

Comments: My overall experience with Klaviyo has been very positive. Would highly recommend.

Pros:

Full-featured, intuitive, easy-to-use. Pricing model allows for small businesses to start using software and grow gradually. Easily integrated with my e-commerce platform, Shopify.

Cons:

So far, I have not experienced any problems with Klaviyo. I do worry that as my mailing list increases in size, that the software will become too expensive.

Pelle
Growth Manager in Sweden
Building Materials, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Great software that we use for multiple purposes

4.0 3 weeks ago New

Pros:

Good for analyzing first part data.Pretty good integration system with e.g. Shopify, Facebook etc.

Cons:

Css editor is okay but would need additional software or programming skills to make high class emails.

Adeyemi
Engineer in Nigeria
Civil Engineering, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Klaviyo

3.0 last month New

Comments: My experience with klaviyo has been great they just need to improve their features and functionality.

Pros:

The software is great and what amazes me the most is their top notch customer support. And integrating products with the software is easy.

Cons:

What I like least about the software is that the editors for emails are complex not very easy to understand. And the software could work more on their prices.

Mary Anne
Klaviyo Email Marketer in Philippines
Marketing & Advertising, Self Employed
Used the Software for: 6-12 months
Reviewer Source

I highly recommend Klaviyo if you want exponential growth in your Ecommerce Store!

4.0 4 weeks ago New

Comments: Overall, Klaviyo is a powerful email marketing platform that offers a range of features and benefits to help businesses improve customer engagement, increase sales, and drive growth. The platform is designed to be user-friendly and integrates seamlessly with other business tools and platforms, making it easy for businesses to integrate Klaviyo into their existing workflows and processes.

Pros:

Klaviyo's most impactful features include its automation capabilities, personalization options, list segmentation and management, email campaign management, and data analytics and reporting. These features can help businesses improve customer engagement, increase sales, and drive growth.Klaviyo is designed to be user-friendly and intuitive, with a drag-and-drop interface that makes it easy for businesses to create and send email campaigns, set up automations, and manage their customer data. Integration with existing business processes: Klaviyo integrates seamlessly with a range of other business tools and platforms, including ecommerce platforms like Shopify, BigCommerce, and Magento, as well as CRM systems like Salesforce and HubSpot. This makes it easy for businesses to integrate Klaviyo into their existing workflows and processes.Some of the best benefits or advantages of Klaviyo include its powerful automation capabilities, which can help businesses save time and increase efficiency, its personalized messaging options, which can help businesses build stronger relationships with their customers, and its data analytics and reporting, which can help businesses make data-driven decisions to improve their email marketing strategies over time.

Cons:

1.While Klaviyo offers a range of pricing plans to suit different business needs, it may be more expensive than some other email marketing platforms on the market. Businesses with smaller budgets may find it challenging to afford Klaviyo's pricing, particularly if they have a large subscriber list. 2. While Klaviyo is designed to be user-friendly, there may still be a learning curve for businesses that are new to email marketing or have limited experience with marketing automation tools. 3. Some businesses may need to invest time and resources in training their staff on how to use Klaviyo effectively.4. Some businesses may have concerns about the privacy and security of their customer data when using Klaviyo.

Jhara
Jhara
Marketing Director in US
Verified LinkedIn User
Information Technology & Services, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

You should use Klaviyo for your email marketing campaigns.

5.0 last month New

Comments: If you're familiar with other email campaign tools, then utilizing Klaviyo will be a snap. I appreciate its adaptability, straightforward user interface, and absence of confusing language. Their account managers and educators are there to help you out whenever you have questions or need more information about anything. This is essential if you want to narrow your focus when selecting your target demographic.

Pros:

The automatic email flows in Klaviyo are simple to set up and modify, and they may significantly boost your average order value and customer lifetime value (CLV). To gauge the success of your marketing efforts, the dashboard reveals what percentage of total income is attributable to flows and campaigns.

Cons:

I haven't been successful in establishing text campaigns as of yet; doing so has proven to be a challenge. This may be an area where Klaviyo may be refined or where further guidance is needed.