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What Is Flipdish?
Flipdish is an all-in-one POS and restaurant management system powering thousands of restaurants and takeaways around the world.
Make life easier by streamlining operations with an intuitive kitchen display system, inventory management, powerful reporting tools, driver tracking, payroll management and more. Grow your business and increase customer satisfaction with digital ordering solutions like web, app and kiosks. Build your brand and earn more money with the help of our marketing specialists.
Who Uses Flipdish?
Flipdish is designed for food from the ground up. Whatever your business requirements, we've got you covered: - Takeaways - Restaurants - QSRs
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Reviews of Flipdish
Game Changer
Comments: Really good, we needed a platform to create an online web-shop quickly and efficiently. Flipdish is 100% that product
Pros:
The ease of set up. Very easy to create menus and manage stores.
Cons:
Lack of reporting, perhaps being able to categorise so that they can report under different tax brackets.
I find Flipdish to be a great company with excellent customer service
Pros:
The software is very user friendly and easy to navigate. I like that I can reconcile the daily reports to our shop sales for the accounts. The software allows me to have a good overview of the sales per our stores on a daily basis which is important for my accounts reconciliations. The reports also help to look at key trends in the order history. The reports show individual shop sales separately which is very useful. If I have any problems or queries with the software, the customer service team are excellent and always respond back to my queries promptly. The customer service follow through is excellent and the team are always friendly and helpful.
Cons:
I generally don't have any major issues with using the software. Overall, I find it to be very user friendly and good to use. What I like least about the software is the large size of the excel export files on the back office. The CSV export file can be quite large with a lot of columns and data that I don't use. This can sometimes be cumbersome to filter and sort to get the information out that I may need for reconciliation purposes. This is the only negative that I have on the usability of the software and the export reports.
Flipdish Response
7 years ago
Hi Ruth, Thank you for taking the time to leave such a positive review of Flipdish. It's terrific to read how powerful you find the reporting functionality to be for Bombay Pantry, allowing you to view sales by stores and key trends in order history. Thanks for sharing your feedback, it is constructive feedback like this which helps us to continue to improve for our customers. We are planning many updates to our reporting this year which we think will continue to add value for you. If there's anything I can do to make your experience even better, please do not hesitate to get in touch. Best wishes, Heather Customer Success @ Flipdish
Good to build loyal customers.
Comments: I generally liked the app and the idea behind it. The main problem is how to convince people to download yet another app in to their phone....
Pros:
Good for building customer's loyalty to the business. If you actually convince customer to download the app...it makes a good tool then. Easy push notifications.
Cons:
Not enough help given in terms of encouraging new downloads. A bit delayed software updates. They need to work a bit more on location services.
Very good from start to finish.All people within the company are very customer focussed
Pros:
With more and more of our customers looking to order for delivery and with the explosion of smartphone us we felt Flipdish are the perfect partner for us.The software is very easy to use and the customer service is the best ive ever recieved by any company
Cons:
To be honest i cant say that i dislike any part of the sotware , it all very user friendly with a gtreat interface
Flipdish Response
7 years ago
Hi, Thank you for taking the time to leave such a positive review. I am pleased to hear such encouraging comments about the software and customer service and Flipdish in general. We do try hard and it's always nice when customers notice our efforts. If there's anything I can do to make your experience even better, please do not hesitate to get in touch. Best wishes, Heather Customer Success @ Flipdish
Very end user friendly, professional service, great product.
Comments:
Push notifications direct to our customers, measurable loyalty program,
Happier customers with easy to use - two touch ordering.
Pros:
Quick and easy to use. Two touch ordering, for end user. Geo location make it simple and easy to identify the closest shop to order from. Integrated processing with POS so dockets print directly into kitchen avoid double entry or keying mistakes. Loyalty program and push notifications direct to customers.
Cons:
More reporting functionality, with easy to use customisible reports, ability to compare different locations on the one report.
Flipdish Response
7 years ago
Hello, Thank you for your wonderful review! I'm delighted to read that both you and your end customers find the Flipdish online ordering platform so simple and easy to use. And we love that Flipdish has meant happier customers! I completely understand why you'd want more reporting functionality, and I have passed on your suggestions to our product team. Feel free to reach out to me directly if you ever have any additional comments on [email protected] Thanks again for your feedback Best, Heather Customer Success @ Flipdish
