--- description: Learn more about Reflektion price, benefits, and disadvantages for businesses in Ireland. Read verified software reviews and discover tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Reflektion Pricing, Cost & Reviews - Capterra Ireland 2026 --- Breadcrumb: [Home](/) > [Personalization Software](/directory/30965/personalization/software) > [Reflektion](/software/156141/reflektion) # Reflektion Canonical: https://www.capterra.ie/software/156141/reflektion Page: 1 / 2\ Next: [Next page](https://www.capterra.ie/software/156141/reflektion?page=2) > A next-generation platform for incredibly individualized customer engagement. > > Verdict: Rated **4.6/5** by 18 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Reflektion? Reflektion works with eCommerce companies looking increase their revenue per visit by examing each shopper's intent and responding in real-time. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 18 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Reflektion - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$0.01 - **Pricing model**: Per User - **Pricing Details**: Reach out for pricing details. - **Target Audience**: 51–200 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - A/B Testing - Behavioural Targeting - Recommendations - Website Personalisation ## Category - [Personalization Software](https://www.capterra.ie/directory/30965/personalization/software) ## Related Categories - [Personalization Software](https://www.capterra.ie/directory/30965/personalization/software) - [eCommerce Software](https://www.capterra.ie/directory/3/ecommerce/software) - [Customer Engagement Software](https://www.capterra.ie/directory/30906/customer-engagement/software) ## Alternatives 1. [GMass](https://www.capterra.ie/software/168452/gmass) — 4.8/5 (1366 reviews) 2. [Mailchimp](https://www.capterra.ie/software/110228/mailchimp) — 4.5/5 (17572 reviews) 3. [Luigi's Box](https://www.capterra.ie/software/186030/luigi-s-box) — 4.9/5 (110 reviews) 4. [Personizely](https://www.capterra.ie/software/177632/personizely) — 4.9/5 (38 reviews) 5. [Marketo Engage](https://www.capterra.ie/software/75130/marketo-lead-management) — 4.3/5 (710 reviews) ## Reviews ### "The Service to Get for a Personalized Customer Experience" — 5.0/5 > **Bill** | *1 April 2019* | Apparel & Fashion | Recommendation rating: 10.0/10 > > **Pros**: I like the fact that Reflektion has everything we need such as preview search, product recommendations (including within email), full page search, category results, and personalized content. The full control over merchandising is very smooth and powerful within their customer engagement console. > > **Cons**: The initial setup was a bit more challenging than we expected but was in part due to the complex detail of our product facets. It would've been helpful to have better insight into how the requests and responses would work and how we should tie that into our feed updates we used for Reflektion recommendations and preview search. > > We chose Reflektion to help improve conversion and RPV with the full wishlist of tools--preview search, product recommendations (including within email), full page search, category pages, and personalized content. Reflektion allows us to have complete control over the business rules, merchandising, and much more. ----- ### "Reflektion - Search & Personalization" — 4.0/5 > **Michael** | *26 February 2020* | Motion Pictures & Film | Recommendation rating: 7.0/10 > > **Pros**: Preview search and full-page search represented a significant increase over our existing capabilities. Customers can now better navigate our 2,000+ title catalog and as a result we have grown our business. Automating product recommendations has saved us a ton of time. Personalized email modules are some of our most effective marketing tools. And the service almost never experiences downtime. > > **Cons**: It can take a long time for the personalization to start surfacing applicable results, especially if a title is not one of your best sellers. Getting the product feed just right has been a long-term challenge, but I believe we've finally landed where we want it to be. The customer support team has had more turnover than I would like, requiring some retraining on our part, but it's never resulted in any service interruptions. > > Reflektion is providing us with personalization and enhanced search, neither of which we had before using the service. ----- ### "Good personalized search" — 3.0/5 > **Verified Reviewer** | *15 June 2020* | Internet | Recommendation rating: 5.0/10 > > **Pros**: We used this search to customize products to our customers on our ecommerce website. Over time, widgets across our website have provided positive sales to us. > > **Cons**: The whole process of working with our dev team to setup was a bit overwhelming, but we eventually got there. Customer support on their side could've been a little better. > > Overall, we were pleased with the results from the personalized recommendations that Reflektion givies our customers . ----- ### "Reflektion - Highly Customizable Search Solution" — 5.0/5 > **Timothy** | *24 February 2020* | Apparel & Fashion | Recommendation rating: 8.0/10 > > **Pros**: Easy to use and understand search capacities, very easy to customize and nice results. Great team and support. > > **Cons**: A little challenging to set up at first, but they helped along the way. > > We selected Reflektion after assessing several search vendors, due to the customizable design, size of the organization and their reputation. Implementation did not take very long, and we have now implemented the search solutions on all of our international sites. It's easy to tweak and customize search settings, and our conversion has increased nicely from search. ----- ### "Big Improvement in our Personalization" — 5.0/5 > **Clayton** | *24 February 2020* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Easy to implement with GTM and we love the preview search machine learning relevancy. > > **Cons**: While the implementation went fairly smooth, it could have gone smoother yet. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.ie/software/156141/reflektion?page=2) ## Links - [View on Capterra](https://www.capterra.ie/software/156141/reflektion) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | ----- ## Structured Data