Zoho CRM

ZOHO - a solid CRM

Comments: Real good - they have a ton of business apps and webware - check them out - you might find something great and lower pricing than the market leaders.

Pros:

easy to use and HUGE value for the money

Cons:

can be clunky - could use better data tools - but they are consistent in upgrading the platform

Alternatives Considered: Salesforce Sales Cloud

Reasons for Choosing Zoho CRM: better pricing - crm is crm zoho does what i need it to

Switched From: SugarCRM

Reasons for Switching to Zoho CRM: price - zoho a better value - can do anything sforce can.

ZOHO CRM has been a game-changer for our business!

Comments: ZOHO CRM has significantly boosted our efficiency, organization, and revenue growth. Highly recommend it for businesses looking to scale!

Pros:

The platform is user-friendly, highly customizable, and has streamlined our sales and customer management processes. The real-time analytics and reporting tools give us clear insights into performance.

Cons:

Hard to use the reporting feature for what we need.

Alternatives Considered: Hootsuite and HubSpot CRM

Reasons for Switching to Zoho CRM: Better Value and met our needs for our company.

Zoho CRM Missing the Relationship in CRM

Comments: Frustrating at best. If you like hitting your head against a wall time and time again to see if you could possibly make something work - this may be your platform. I swear if I hear "sorry for the inconvenience" one more time after it took 4 weeks to resolve an issue - that has never been resolved I will scream. This last issue is why I am actively looking for a new CRM / ATS Manager - my contract expires in September and will not be renewed.

Pros:

I liked the ZOHO ONE package, having everything in one place. What I ended up with after 5 years is a system that held data I couldn't use and what I could possibly use, there were such limitations it was impossible.

Cons:

They keep re-inventing the wheel without making sure they have their products solid, this has resulted in a proverbial "dogs breakfast" of apps that don't relate properly rendering ZOHO just a waste of time and money

Zoho CRM is the way to Go.

Comments: There were a few kinks that needed to be worked out but overall the support to work them out was great and timely. I personally wouldn't work with any other at this point.

Pros:

First, it's ease of use and the ability to customize it to your needs and what you sell. The integration of other products is really great too. It's responsive and keeps all your info for a client in one place. The automated features is wonderful too.

Cons:

Least is the set up. It does take time, trial and error, and a few kinks along the way. However, that being said, support was always there to fix and responsive, and with a program this sophisticated it is expected to have some issues. Overall, any issues were minor.

Alternatives Considered: JustCall and Kixie PowerCall

Reasons for Choosing Zoho CRM: I couldn't customize, had way too many bugs, didn't power dial the way I wanted, didn't track and put contacts and leads in a very manageable way. Lacked ability to import info easily if at all. Glitchy.

Switched From: Symmetry

Reasons for Switching to Zoho CRM: Total cost vs features, ease of use, and customization ability.

Testing different CRM's

Comments: I like all of the features available I am just trying to figure out what all I need and how to use it.

Pros:

All the features available. There are so many.

Cons:

It is overwhelming with all the features and I am waiting to speak to someone so I can figure out which version I need.

Alternatives Considered: Google Workspace

Reasons for Switching to Zoho CRM: I am still trying to decide which CRM to use for my agency

One of best CRM for Small Businesses

Pros:

I like lead management process and workflow automation

Cons:

doesn't have the two-way messaging option yet

Alternatives Considered: Salesmate and Clay

Reasons for Choosing Zoho CRM: Because Hubspot cost per contact basis which is huge

Switched From: HubSpot CRM

Reasons for Switching to Zoho CRM: ZOHO has alot feature and in compare its quite cost effective

Great choice for SME

Comments: Very nice, easier learning curve than other CRMs but (naturally) still takes a little effort in setting up.

Pros:

Very easy to configure fields and custom modules

Cons:

Took some time to get used to the Lead/Contact/Deal structure

Best support for zoho crm and easy to use

Comments: Overall experience was very at high, i am using this software since last 1 year and when i started using it initially i was having a fear of handling the crm software, but now i am giving training to interns and sales people just because they are providing the simple, easy to use and industry specific crm software and able to manage the Team as well

Pros:

Very easy to understand CRM, with understandable terminologies and industry specific design for the users, also provision of custom fields addition and 24x7 support are the good things about zoho crm

Cons:

They are not providing the education guide videos in the regional language, because our many usere were interns and undergraduate they were facing issues.

My Experience

Comments: Overall, the experience with Zoho CRM is generally positive, characterized by its robust features and user-friendly interface.

Pros:

One of the most appreciated aspects of Zoho CRM is its customization capabilities. This feature allows businesses to tailor the software to meet their specific needs, ensuring it aligns perfectly with their workflows and objectives

Cons:

Many users report that Zoho CRM's customer support can be slow and unresponsive, making it frustrating to resolve critical issues or seek assistance. This lack of timely support can hinder productivity, especially when urgent problems arise.

Without implementation by SMF360 its like a bike without gas

Comments: Ease of Adoption: Zoho CRM's intuitive interface, coupled with SMF360's expert guidance, made onboarding seamless. Their step-by-step implementation ensured the system was set up efficiently without disrupting day-to-day operations.

Pros:

User-Friendly Interface: Easy to navigate, with an intuitive design suitable for both beginners and experienced users. SMF360 knows best

Cons:

Performance Issues: Occasional lag or system downtime, particularly with large datasets or during peak usage.

Zoho CRM allows for customization and effective lead handling.

Comments: For the most part, Zoho CRM is a functional program that will allow a company to set up a system that works, without breaking the bank.

Pros:

Zhoh CRM is fairly easy to use and set-up. As with any CRM there will be areas where you wish it could do more, but overall it does what it needs to do to be a decent CRM.

Cons:

There are not as many places that you can customize the areas you would like. It makes it a little frustrating at times. Also, there are functions that have been asked for for years from the community that still have not been implemented.

Alternatives Considered: Salesforce Platform

Reasons for Choosing Zoho CRM: Cost and function. Zoho allowed for many of the same features at a cheaper pricepoint.

Switched From: Salesforce Platform

Reasons for Switching to Zoho CRM: Cost and function. Zoho offers an inexpensive alternative to Salesforce. While it might not have all the bells and whistles, it does most of what you need to do.

Zoho CRM - A Boost for Our Business

Comments: Zoho CRM has become a crucial part of our strategy, enhancing sales and customer relationships. Despite minor learning curves and mobile app limitations, it's a reliable tool contributing to our business growth. However, we decided to move to another CRM due to complex automation setup and process in Zoho CRM.

Pros:

Easy Customization - Zoho CRM's customization is a lifesaver, aligning perfectly with our unique processes. User-Friendly Interface - The intuitive design makes navigation a breeze for me and my team. Time-Saving Automation - Streamlined tasks and automated campaigns have significantly boosted our efficiency.

Cons:

Learning Curve - Some advanced features took a bit to grasp, but ongoing training helped. Mobile App Limitations - The mobile app could use more features compared to the desktop version. Automation - it requires a developer for advanced automation process.

Versatile CRM with extensive Features and customised Options

Comments: My overall experience with Zoho CRM has been positive, Once we got past the initial learning process, Zoho CRM became a crucial tool for our team. The platform’s integration with other Zoho applications and third-party tools has helps a lot.

Pros:

What I liked most about Zoho CRM is its customization and flexibility. The platform allows you to customize modules, workflows, and dashboards to place with specific business needs which makes it highly adaptable.

Cons:

With so many customization options, it took time to fully understand how to set the platform for our needs, when I newly start working in Zoho CRM, I found it a bit difficulty to use without proper training or resources.

Good system but lots of settings

Comments: overall experience was so is better than the system that you have before. Lots of options and settings and we can bring all our contact information and client accounts and deals and quotes and also report from one system and the whole company can access it all at once and so we don’t lose any information anymore. That helped with not using paper anymore and bringing out the first 21st century, especially with digital signing contract and automatic notification when contacts are signed.

Pros:

zoho crm is a great platform to bring all digital contracts that we have for our company together. We don’t need to use any paper anymore and have all our customer information in one system.

Cons:

sometimes settings are very hidden, and some automations are not very self explaining. The design is not as modern as other platforms.

Best Resource Tool Zoho CRM

Comments: The automation tools in Zoho CRM save us so much time by automating repetitive tasks and allowing us to focus on more strategic work."

Pros:

I love how intuitively and easy to navigate Zoho CRM is. Even team members who aren’t tech-savvy can pick it up quickly."

Cons:

Customization Options: "The ability to customize everything from dashboards to workflows has been a game-changer for our business."

A Guide for Streamlining Customer Service Operations.Increasing Revenue and Improving Customer Connections.

Comments: Its really great software to use, oho CRM's outstanding connectivity features make it even more beneficial by enabling users to connect to a wide range of third-party programs and services with automation.

Pros:

Zoho CRM is a dependable and user-friendly customer relationship management solution with many great features. One of its primary benefits is its layout, which is easy to use and encourages customers to get started right away. Due to the platform's high degree of adaptability, businesses may quickly connect CRM with particular requirements and procedures. Zoho CRM's outstanding connectivity features make it even more beneficial by enabling users to connect to a wide range of third-party programs and services. Automation functions streamline repetitive operations and workflows, increasing the efficiency and consistency of organizational procedures.

Cons:

While Zoho CRM's wide range of customization options make it very adaptable, they can also add to its complexity and overwhelm customers who need a simpler solution. Although Zoho CRM has the ability to integrate with many third-party programs, some customers have reported difficulties doing so, which can occasionally cause compatibility problems. Furthermore, even if the automation tools are strong, individuals lacking advanced technical knowledge may find it difficult to develop complicated automation workflows since it may demand a deeper grasp of the system.

Zoho Saved My Life

Comments: I had an overall good experience with Zoho CRM. For instance, process automation for repetitive tasks was a life saver such as making follow-up Emails. I Marveled at the customizable dashboards and metrics the software provides. Furtheremore, it integrates with a wide variety of social media tools.

Pros:

What i like about Zoho CRM is software is versatile and can be used in a wide variety of ways. For instance, It helped me organize customers contacts in an efficient manner plus when i was working for a Real Estate Organization. Furthermore, i was happy with the efficient customer support tools that the software contains. I used them in managing tickets and handle Customer Queries efficiently.

Cons:

Everything about the software is cool. Zoho has superior capabilities at the right price as compared to other Customer relationship management systems.

Transform Customer Management

Comments: We implemented Zoho CRM in our company six months ago and it has been a remarkable transformation in our customer relationship management. Since incorporating sales automation, we have seen a 25% increase in our conversions. The analytical reports have also allowed us to identify opportunities for improvement in our sales process.

Pros:

I like Zoho CRM because it is a software platform designed to help businesses manage their customer relationships more effectively. With a wide range of features and functionalities, this system suits the needs of small and large businesses, allowing full control over the customer lifecycle.

Cons:

Some users mention that customer service could be improved in response and time.

Zoho CRM has really transformed the way we manage our customer relationship

Pros:

I like the robustness and how Zoho CRM is rich in features we can maintain every clients details ie past order history,projected sale etc with long term value if you set the params right.Additionally with the analytics and reporting it is by far the best analytics tool I have used .

Cons:

The performance of this system is sometimes not the best, usually during large data set or pack usage.

Customize Your Experience

Comments: Overall I would rate the Zoho a 4.5/5 stars. Other than the visual appearance I'm all in!

Pros:

What I like the most about Zoho is the customization available to completely make it your own. You have TONS of different Zoho Apps and Services you can integrate into your Zoho Dashboard that cover almost anything you can think of business related across all different departments. The part that I liked best is how Zoho is extremely user friendly and it's base functions can serve all your needs, but for those more advanced CRM fanatics Zoho really does pack a punch with extremely advanced features available to truly make it your own!

Cons:

The biggest thing I don't like about Zoho is the visual appearance of the users interface. In my option it looks very outdated which gives the appearance initially that it is not capable of much. I think it is something that definitely needs an upgrade.

Zoho CRM Is a Great Tool that Improves Our Customers Interactions and Operations

Comments: I like all the experiences I have with Zoho CRM.
It has been a powerful tool.

Pros:

It is easy to manage our customer operations and conversations using Zoho CRM. Zoho CRM has exceptional features that are easy to understand.

Cons:

Since I started using Zoho CRM, everything has been perfect. It has no flaws.

Zoho User Review

Comments: Over all used is very smooth, no lags and bugs, no hassle when it comes to navigating and inputting details.

Pros:

It is very easy to navigate with, no hassle, no lag, no bugs, easy to put information and details.

Cons:

Using it for a while now I do not have any least like on the whole product because it is very easy to use and navigate.

A robust CRM tool that has increased our sales success rate.

Comments: Zoho CRM has really supercharged our sales operations making them more successful. It provides us with great tools which help us manage all our sales activities including customer communications and closing sales deals.

Pros:

Zoho CRM allows us to engage with our customers effectively during sales operations and offer them personalized communications which has helped us make more sales. It was much easier to customize to match our needs. Has super amazing sales analytical tools which provides us with the insights we need to understand our sales performance and do sales predictions.

Cons:

There has been no time that Zoho CRM has failed to offer us the best services. Nothing not to love about it.

ZOHO is one of the best for Business

Comments: My overall experience is good. I love using ZOHO for my business and I trust their services and their customer support who has always been very helpful for the rare times I had to contact them over the years.

Pros:

Zoho is a very professional platform in my opinion. It makes a few years now that I use this service for my business. I love their email service because I have been able to set it up the way I like for ease of use on a daily basis.

Cons:

There is indeed something that I don't like which is receiving Spams and ZOHO don't give us the option to block those IPs or email address who send spams.

Zoho CRM for All Business Owners

Comments: The CRM has simplified my work and I have everything at a touch of a button.

Pros:

The user-friendly interface and great support team.

Cons:

I like everything about Zoho CRM and I would recommend it to all business owners.