What Is Zoho CRM?

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management in a single business system.

Who Uses Zoho CRM?

Zoho CRM can be used by businesses of all sizes. You can even build your own version of Zoho CRM. Sell smarter and faster with Zoho CRM.

Where can Zoho CRM be deployed?

Cloud-based
On-premise

About the vendor

  • Zoho
  • Founded in 1996

Zoho CRM support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Bahrain, Brazil, Canada, China and 17 others

Languages

Arabic, Brazilian Portuguese, Bulgarian, Chinese, Croatian and 22 others

Zoho CRM pricing

Starting Price:

US$20.00/month
  • Yes, has free trial
  • Yes, has free version

Zoho CRM has a free version and offers a free trial. Zoho CRM paid version starts at US$20.00/month.

Pricing plans get a free trial

About the vendor

  • Zoho
  • Founded in 1996

Zoho CRM support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Bahrain, Brazil, Canada, China and 17 others

Languages

Arabic, Brazilian Portuguese, Bulgarian, Chinese, Croatian and 22 others

Zoho CRM videos and images

Zoho CRM Software - In-built Analytics tool
Zoho CRM Software - Blueprint
Zoho CRM Software - Design CRM layout with Canvas
Zoho CRM Software - Omnichannel communications within the platform
Zoho CRM Software - Predict sales and detect anomalies
View 6 more
Zoho CRM video
Zoho CRM Software - In-built Analytics tool
Zoho CRM Software - Blueprint
Zoho CRM Software - Design CRM layout with Canvas
Zoho CRM Software - Omnichannel communications within the platform
Zoho CRM Software - Predict sales and detect anomalies

Features of Zoho CRM

  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Routing
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Campaign Management
  • Cataloguing/Categorisation
  • Channel Management
  • Client Management
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Library
  • Content Management
  • Contract/License Management
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customer Social Profiles
  • Customisable Branding
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Dashboard
  • Data Import/Export
  • Data Visualisation
  • Document Management
  • Document Storage
  • Drip Campaigns
  • Email Management
  • Email Marketing
  • For AEC Industry
  • For Financial Institutions
  • For Insurance Industry
  • For Mac Devices
  • For Real Estate
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Incentive Management
  • Interaction Tracking
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Loyalty Program
  • Marketing Automation
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Language
  • Negative Feedback Management
  • Opportunity Management
  • Performance Metrics
  • Pipeline Management
  • Predictive Analytics
  • Prioritisation
  • Project Management
  • Prospecting Tools
  • Quota Planning
  • Quotes/Estimates
  • ROI Tracking
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rewards Management
  • Sales Activity Management
  • Sales Approval
  • Sales Pipeline Management
  • Sales Planning
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Template Management
  • Territory Management
  • Text Analysis
  • Third Party Integrations
  • Third-Party Integration
  • User Management
  • Visual Analytics
  • Web-based Deployment
  • Website Visitor Tracking
  • Widgets
  • Workflow Management

Zoho CRM Alternatives

Google Workspace is how teams of all sizes connect, create, and collaborate — to drive innovation from any device, and any location.
Zendesk provides the complete customer service solution that’s easy to use and scales with your business. Learn more about Zendesk Suite
Insightly CRM is for growing teams that want a flexible, easy-to-use, yet powerful CRM to centralize and manage customer data from the
High-end solution designed for sales, collaboration, communication, social networking, and workflow management.
Sales Hub provides email tracking, prospect database searching, presentation sharing, auto dialer with call recording and logging. Learn more about HubSpot Sales Hub
Integrated business management solution that automates financial, customer relationship and supply chain processes.
130,000+ customers in 170 countries use ActiveCampaign to automate their marketing, from contact management to email personalization.
An open-source suite of integrated apps to manage CRM, PoS, Website, eCommerce, Sales, Accounting, Warehouse, HR, Marketing, and more. Learn more about Odoo
Freshsales is packed with features and a highly intuitive UI so that you don't have to juggle multiple tools to run your business. Learn more about Freshsales

Reviews of Zoho CRM

Average score

Overall
4.3
Ease of Use
4.1
Customer Service
4.1
Features
4.2
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Jigyasa
Jigyasa
SAP Consultant in India
Verified LinkedIn User
Information Technology & Services, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Zoho CRM

5.0 2 months ago New

Pros:

Great Product Zoho CRM. Highly recommended for newly setup business.Budget friendly.

Cons:

Data sync from multiple sources makes processes slow.

Kurien
Owner in US
Marketing & Advertising, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source

Robust CRM, Great Value

5.0 2 months ago New

Comments: Overall good experience. But do suggest the offer higher limits for customization and options such as Zoho Campaigns etc.

Pros:

Easy to use every day, and options are simple to manage.

Cons:

Customizations can be tricky, and it does have certain limits that you will need to increase, but Zoho support is great to work with.

Alternatives Considered: Zero and Quickbooks Online

Reasons for Choosing Zoho CRM: Wanted to have a single CRM for contact management, invoicing, tracking etc.

Switched From: FreshBooks

Reasons for Switching to Zoho CRM: Ease of use, flexibility, and pricing.

Maurice
Maurice
Marketeer in Netherlands
Verified LinkedIn User
Marketing & Advertising, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Zoho CRM is a professional, full scale business solution for online professionals!

3.0 2 months ago New

Comments: Working in the Zoho environment was easy. Everything has a nice consistent feel and good layout. I could imagine this being a good choice if you want to switch to an all-in-one business solution.

Pros:

The option to switch to a full-fledged online business software suite is a great plus. If you are on the lookout for more software in the feature that integrates well with Zoho, you can find all that in their complete suite.

Cons:

Some features, like filtering and layout adjustments, are only available in the paid version. Not a huge dealbreaker, but something to consider.

john
Director in UK
Marketing & Advertising, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Zoho CRM is very good, but it's not brilliant.

4.0 4 months ago

Comments: It's very good at delivering against the key tasks of CRM, but it's not amazing. Also, it's a lot more expensive than it used to be (approx 100% more expensive now, than when I first started using it).

Pros:

It's relatively cheap (approx $40 per user). It does everything I need from CRM (Contact Management / Sales Pipeline Management / Sales Order Management / Invoicing) relatively well.

Cons:

The interface always has been (and seems like it will always be) a bit clunky. I've also always hated that those arriving at the early stage of the sales process (Leads) cannot automatically be moved to 'Contacts' / 'Prospects'. I find this infuriating.

Alternatives Considered: Dynamics 365 and HubSpot CRM

Reasons for Choosing Zoho CRM: Zoho CRM better at the tasks i required. Easier to learn on the job. Zoho is quite simple to use, especially when compared to Microsoft Dynamics.

Switched From: Dynamics 365

Reasons for Switching to Zoho CRM: Zoho much simpler than Dynamics to learn and use. Zoho much cheaper than Hubspot, which have an amazing knack of 'not having the tools you need (within the current package you pay for!).'

Ron
Owner in US
Legal Services, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Excellent Mobile App Experience

5.0 4 weeks ago New

Comments: I am able to manage my sales prospects and contacts in a way that allows me to be effective in the field in a sales rep capacity while not chained to a desk using a full desktop browser version of the site.

Pros:

So as a solopreneur who generally operates in a sales capacity, a robust and functional mobile app experience is critical for me. So many CRMs really drop the ball here and have an app with such reduced functionality that it's not very valuable in the field away from access to the desktop app. But Zoho has don an excellent job of maintaining a lot of functionality in the app and that was a primary consideration in my choice.

Cons:

The deep customizability of the app is both a blessing and a curse, because there is a bit of a learning curve and upfront investment of time to get the most out of the CRM