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What Is Zoho CRM?

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management in a single business system!

Who Uses Zoho CRM?

Zoho CRM can be used by businesses of all sizes. You can even build your own version of Zoho CRM. Sell smarter and faster with Zoho CRM.

Where can Zoho CRM be deployed?

Cloud-based
On-premise

About the vendor

  • Zoho
  • Founded in 1996

Zoho CRM support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Armenia, Australia, Austria, Bahrain, Bangladesh and 54 others

Languages

Arabic, Brazilian Portuguese, Bulgarian, Chinese, Croatian and 22 others

Zoho CRM pricing

Starting Price:

US$20.00/month
  • Yes, has free trial
  • Yes, has free version

Zoho CRM has a free version and offers a free trial. Zoho CRM paid version starts at US$20.00/month.

Pricing plans get a free trial

About the vendor

  • Zoho
  • Founded in 1996

Zoho CRM support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Armenia, Australia, Austria, Bahrain, Bangladesh and 54 others

Languages

Arabic, Brazilian Portuguese, Bulgarian, Chinese, Croatian and 22 others

Zoho CRM videos and images

Zoho CRM Software - In-built Analytics tool
Zoho CRM Software - Blueprint
Zoho CRM Software - Design CRM layout with Canvas
Zoho CRM Software - Omnichannel communications within the platform
Zoho CRM Software - Predict sales and detect anomalies
View 6 more
Zoho CRM video
Zoho CRM Software - In-built Analytics tool
Zoho CRM Software - Blueprint
Zoho CRM Software - Design CRM layout with Canvas
Zoho CRM Software - Omnichannel communications within the platform
Zoho CRM Software - Predict sales and detect anomalies

Features of Zoho CRM

  • AI/Machine Learning
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Routing
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Campaign Analytics
  • Campaign Management
  • Cataloguing/Categorisation
  • Channel Management
  • Client Management
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Library
  • Content Management
  • Contract/License Management
  • Conversion Tracking
  • Customer Activity Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Social Profiles
  • Customisable Branding
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Dashboard
  • Data Import/Export
  • Data Visualisation
  • Document Management
  • Document Storage
  • Donor Management
  • Drip Campaigns
  • Email Management
  • Email Marketing
  • Email Templates
  • Engagement Tracking
  • Feedback Management
  • For AEC Industry
  • For Financial Institutions
  • For Insurance Industry
  • For Mac Devices
  • For Nonprofits
  • For Real Estate
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Incentive Management
  • Interaction Tracking
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Live Chat
  • Loyalty Program
  • Marketing Automation
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Language
  • Negative Feedback Management
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Predictive Analytics
  • Prioritisation
  • Project Management
  • Prospecting Tools
  • Quota Planning
  • Quotes/Estimates
  • ROI Tracking
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rewards Management
  • Sales Activity Management
  • Sales Approval
  • Sales Pipeline Management
  • Sales Planning
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Template Management
  • Territory Management
  • Text Analysis
  • Third Party Integrations
  • Third-Party Integration
  • User Management
  • Visual Analytics
  • Web-based Deployment
  • Website Visitor Tracking
  • Widgets
  • Workflow Management

Zoho CRM Alternatives

Pipedrive is an easy-to-implement CRM software tool that helps you focus on the activities that drive deals to close. Learn more about Pipedrive
SugarCRM is one of the world's leading CRM solutions, ideal for organisations with between 50 to 8,000 employees across all industries
130,000+ customers in 170 countries use ActiveCampaign to automate their marketing, from contact management to email personalization.
Drive growth with Sales Cloud 360, the best-in-class sales solution that drives rep productivity on the world's #1 CRM platform.
An open-source suite of integrated apps to manage CRM, PoS, Website, eCommerce, Sales, Accounting, Warehouse, HR, Marketing, and more.
Save time and reduce costs with innovations that reimagine your customer relationships.
Sales force automation solution that helps businesses monitor stock statements, schedule official tours, and manage CRM activities.
Zendesk provides the complete customer service solution that’s easy to use and scales with your business.
Used in agile sales teams to increase sales productivity, clear bottlenecks in processes, and ultimately hit revenue targets.

Reviews of Zoho CRM

Average score

Overall
4.3
Ease of Use
4.1
Customer Service
4.1
Features
4.3
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Wilfred
Wilfred
Book Keeper in Philippines
Verified LinkedIn User
Logistics & Supply Chain, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Zoho CRM very easy and reliable

5.0 4 weeks ago New

Pros:

I like how it helps to sort all customer emails specifically with the way our company works, managing all the queries and sending them feedback.

Cons:

So far, Zoho CRM has no downside with the way I'm using it.

David
Corporate Development Manager in US
Construction, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Zoho CRM

4.0 2 weeks ago New

Comments: We are still in the process of setting it up. It is taking awhile to get all the functionality set up for our needs.

Pros:

It is very robust with a lot of options. We are able to customize the modules within CRM to accommodate our business needs. We are also able to integrate it relatively easily with other software.

Cons:

There could be better training from Zoho on what it can do and how to set it up. It seemed to be once you buy it, you are on your own to implement it.

Alternatives Considered: Procore

Reasons for Choosing Zoho CRM: We needed something more robust than Giddyup as we moved into larger-scale construction.

Switched From: GiddyUp

Reasons for Switching to Zoho CRM: Zoho has more of a CRM than Procore.

Emma
Business owner in Australia
Printing, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Support is not there when they have a glitch!

1.0 2 months ago

Comments: Zoho is great until something goes wrong, they caused the glitch and no one has ever offered a suitable solution. You spend all this money setting up the system to be left high and dry when they have an issue.

Pros:

Emails linked to the CRM which was all in one place.

Cons:

The support team leave you going around in circles. When you give and instruction they always come back with but can we help you. This is always the response leaving you with no answers or resolution. They take your money and do not refund or offer any compensation. You get ignored and basically sent to the beginning every time so you go away.

Alternatives Considered: Salesforce Platform

Reasons for Choosing Zoho CRM: Because the glitch was never fixed and I needed to get my business working again, the IT company went 4 weeks back and forth with no resolution. 8 months later still nothing, request to cancel subscription ignored. Got the but let us help you and they still take the payment and then won’t refund.

Reasons for Switching to Zoho CRM: It was within my budget at the time. Don’t I regret that now.

Palak
Business Development in India
Financial Services, 501–1,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Zoho: Comprehensive Business Solutions Simplified

5.0 3 months ago

Comments: Zoho CRM offers robust automation capabilities that help streamline sales processes. You can automate repetitive tasks such as lead assignment, email notifications, and follow-up reminders. By automating these routine activities, you can save time, reduce errors, and ensure that no important tasks slip through the cracks.

Pros:

Zoho is an impressive suite of software applications designed to streamline business operations. With its extensive range of tools covering CRM, project management, accounting, marketing automation, and more, Zoho offers a comprehensive solution for businesses of all sizes. The intuitive user interface, seamless integration, and scalability make it a valuable asset for optimizing productivity and efficiency. While there may be a learning curve during setup and customization, the collaborative features and dedicated customer support further enhance the software's appeal. Discover Zoho today and simplify your business management processes.

Cons:

Con is that, that we cannot log calls the same day because it shows AM options only for same day.

Tashunda
Owner in US
Management Consulting, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Amazing Zoho

5.0 last month New

Comments: So how is the perfect platform to get organized and keep track of everything

Pros:

Zoho have a variety of different apps that make it easy to manage my customers, my employees and my business as a whole.

Cons:

There isn't anything that I dislike about Zoho.

Alternatives Considered: Salesforce Sales Cloud

Reasons for Choosing Zoho CRM: Because I heard all the perks and benefits from a friend.

Switched From: Salesforce Sales Cloud

Reasons for Switching to Zoho CRM: I have a very competitive and affordable price