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What Is ADP Workforce Now?

The core capabilities of the solution are human resources management, payroll, benefits, talent management, compliance, time & labor management, analytics & benchmarking.
The fully integrated suite is built on a single database, which automates data synchronization across different components and helps users to minimize manual administrative tasks. The platform also integrates with other HR and business applications via the ADP Marketplace and APIs.

Who Uses ADP Workforce Now?

ADP Workforce Now serves clients across nearly every industry who are looking to manage their human capital management needs across HR, payroll, benefits, talent, time & labor, analytics and more.

ADP Workforce Now Software - Desktop and mobile access
ADP Workforce Now Software - ADP Benchmark
ADP Workforce Now Software - Benefits/Open Enrollment
ADP Workforce Now Software - HR - Talent Records
ADP Workforce Now Software - Custom career site

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Reviews of ADP Workforce Now

Average score

Overall
4.4
Ease of Use
4.3
Customer Service
4.2
Features
4.3
Value for Money
4.2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Rashid
Rashid
Teaching Assistant in US
Verified LinkedIn User
E-Learning, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

ADP Work Force Now Review

5.0 3 years ago

Comments: I had a great experience using the software it gives a wholistic view of where your paycheck goes!

Pros:

ADP Workforce now is an extremely user friendly software that enables clients to accurately keep track of their paychecks in digital form. The software keeps track of tax, deductions and retirement contributions and presents them in an easy to understand visual format. You are also able to change information related to your deductibles etc. from the online platform

Cons:

Despite the great features it can be difficult to find what you are looking for in this software. Someone new to this software will feel somewhat overwhelmed by the many drop down menus presented on the home screen. This software is also one of the more pricey options available on the market.

Jessica
Administrative Assistant in US
Health, Wellness & Fitness, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

ADP User friendly

5.0 3 weeks ago New

Comments: Overall ADP workforce Now has been amazing as for our employees

Pros:

ADP has organize our company in a very good way. my favorite feature is the on boarding. Able to have new hire complete their profile prior to their first day give us less time worried about paperwork and more time getting our new hire into their roll.

Cons:

The least thing I like is the call center. Their are time when i call and unable to get my questions answer right away or sometime cant understand the person i am talking too.

Eric
Eric
CEO in US
Verified LinkedIn User
Recreational Facilities & Services, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source
Source: GetApp

Implementation Failure & Fraudulent charges

1.0 last month New

Comments: I consider the actions of ADP to be on the verge of fraudulent and at the very least negligent. When we attempted for months to resolve issues we were told we did it wrong. The issue was ultimately only resolvable by a person on their end. Once it was resolved it resurfaced 3 months later. Now they are only willing to refund 50% of the fees. This leaves more than $20,000 in fees on us due to incorrect setup. We are considering legal action and are interested in other companies with similar experiences.

Pros:

We liked the ability to have all documents and info in one place for an employee.

Cons:

Continual glitches and resurfacing of problems that have ben "fixed". Implementation guidance was basically non-existent or totally incorrect. We suffered through ADP employee turnover that led to incorrect setup which led to thousands of fees that were inappropriate.

Michelle
Michelle
Assistant Manager in US
Verified LinkedIn User
Consumer Services, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Essential for function of our business

4.0 3 months ago

Pros:

Payroll is simple to use. Navigation fairly easy

Cons:

App issue on time keeping for staff at times and creates timecard errors

Cassie
AP Pay in US
Health, Wellness & Fitness, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Would Highly Reccommend

5.0 last month New

Comments: Wonderful experience from inception to finishing the year and running W2s. They made a complicated process very stress free and easy to use every step.

Pros:

The ease of use was great. I have used multiple systems and ADP by far surpasses quality, versatility, capabilities, and ease of use.

Cons:

I do not have anything really bad to say. Customer support can assist with setting up any report you need for your frequently tracked areas, but making one on your own can be difficult. It's usually addressed upon setup.