What Is Freshsales?

Freshsales is a full-fledged sales force automation solution for sales teams. It provides everything a salesperson needs to— attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony, Freshsales empowers sales teams with more time for selling by automating the sales process and increases efficiency and productivity in their daily activities.

Who Uses Freshsales?

With Freshsales, businesses can attract, engage, close, and nurture their leads. You no longer need a CRM and five other tools to run your business, just Freshsales CRM will do.

Where can Freshsales be deployed?

Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • Freshworks
  • Located in San Mateo, US
  • Founded in 2011
  • Phone Support
  • 24/7 (Live rep)

Countries available

Argentina, Australia, Austria, Belgium, Bolivia and 37 others


Dutch, English, French, German, Italian and 5 others

Freshsales pricing

Starting Price:

  • Yes, has free trial
  • Yes, has free version

Freshsales has a free version and offers a free trial. Freshsales paid version starts at US$15.00/month.

Pricing plans get a free trial

About the vendor

  • Freshworks
  • Located in San Mateo, US
  • Founded in 2011
  • Phone Support
  • 24/7 (Live rep)

Countries available

Argentina, Australia, Austria, Belgium, Bolivia and 37 others


Dutch, English, French, German, Italian and 5 others

Freshsales videos and images

Freshsales Software - Freshsales contact activities
Freshsales Software - Deal Management
Freshsales Software - Sales Pipeline
Freshsales Software - Workflow
Freshsales Software - AI Insights
View 6 more
Freshsales video
Freshsales Software - Freshsales contact activities
Freshsales Software - Deal Management
Freshsales Software - Sales Pipeline
Freshsales Software - Workflow
Freshsales Software - AI Insights

Features of Freshsales

  • AB Testing
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Scheduling
  • Audience Targeting
  • Behaviour Tracking
  • Behavioural Analytics
  • Budgeting/Forecasting
  • CAN SPAM Compliance
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Call List Management
  • Campaign Management
  • Case Notes
  • Client Management
  • Collaboration Tools
  • Communication Management
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer Engagement
  • Customer Social Profiles
  • Customisable Reports
  • Customizable Fields
  • Dashboard
  • Data Import/Export
  • Data Visualisation
  • Deal Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Email Campaign Management
  • Email Management
  • Email Marketing
  • Email Templates
  • Event Triggered Actions
  • For Financial Institutions
  • For Real Estate
  • For Sales Teams/Organizations
  • For Startups
  • For iPad Devices
  • Heatmaps
  • Interaction Tracking
  • Key Performance Indicators
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • List Management
  • Marketing Automation
  • Mobile Access
  • Mobile Optimised Emails
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multivariate Testing
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Predictive Analytics
  • Prospecting Tools
  • ROI Tracking
  • Real Time Notifications
  • Referral Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Activity Management
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Search/Filter
  • Segmentation
  • Shared Contacts
  • Social Media Integration
  • Split Testing
  • Statistical Analysis
  • Subscriber Management
  • Task Management
  • Team Management
  • Template Management
  • Territory Management
  • Third Party Integrations
  • Time Tracking
  • Visual Analytics
  • Visual Editor
  • WYSIWYG Editor
  • Web-based Deployment
  • Website Analytics
  • Website Visitor Tracking
  • Workflow Management

Freshsales Alternatives

Drive growth with Sales Cloud 360, the best-in-class sales solution that drives rep productivity on the world's #1 CRM platform. Learn more about Salesforce Sales Cloud
Insightly CRM is for growing teams that want a flexible, easy-to-use, yet powerful CRM to centralize and manage customer data from the
Pipedrive is an easy to implement CRM software tool that helps you focus on the activities that drive deals to close. Learn more about Pipedrive
Zoho Mail is a secure, encrypted, and enterprise-ready email solution, a suite of apps tailor-made for your organization's needs.
Copper is the easy-to-use CRM that's designed for and recommended by Google. Want to be more organized and productive? Try it now.
Over 100,000 customers in more than 120 countries use HubSpot's award-winning software to attract, engage and delight their customers. Learn more about HubSpot Marketing Hub
Sales Hub provides email tracking, prospect database searching, presentation sharing, auto dialer with call recording and logging. Learn more about HubSpot Sales Hub
This service helps you attract attention to your Instagram and get more real followers.
Build around the customer with AI-powered apps to create amazing experiences.

Reviews of Freshsales

Average score

Ease of Use
Customer Service
Value for Money

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Digital Marketing in India
Verified LinkedIn User
Real Estate, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source

For sales managers and their team members working in startups, the most high-end software

5.0 last month New

Comments: Overall, I believe that FreshSales has been a fantastic addition to our business. Customer accounts are simple for us to access. From FreshSales, we can directly create tickets in FreshDesk.


I have been using this software for one and a half years. I initially only used the live real-time chat feature, but now I use its premium capabilities to manage my leads and send them updates and sales pitches using the simple campaign manager. I adored the user interface because it requires little intelligence to comprehend the things you need to achieve your goal. I have made use of their reporting capabilities, which aid in my decision-making based on campaign results.


If they offered interaction with other social networks in addition to LinkedIn, such as Instagram and Facebook messaging, I would adore this feature. They only have a few integration modules at the moment. Additionally, handling and transmitting files takes considerably longer than importing them, and occasionally it gets stuck, forcing me to repeat everything.

Cosmetics, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source

If you need support, look elsewhere

5.0 last year

Comments: In short, great app, downright awful support


Very easy to implement. Currently using FreshDesk, FreshCaller and FreshSales. Great integration, everything works quite well.


As long as you do not need help from support, you will be fine. Every time that I have contacted support it has unfortunately been very disappointing. Even the most basic question takes an inordinate amount of time to get a response. Specific issue on FreshSales that really was upsetting is the fact that under the blossom program you get absolutely no reports, zero. In order to get reports, you have to upgrade to the next plan, garden. The cost per user goes from 12 to 25 if you are on the annual plan or 19 to 35 on the monthly. It is really hard to understand why some basic reports were not provided under blossom. Yes, the app is very useable without reports, however, if you are managing a team and want to see data across users, forget about it. You need reports and will have to migrate to the next plan up. I cannot stress the fact that the support is just simply not a priority for them, for many folks this could be the one thing that will force them to look somewhere else.

Alternatives Considered: Salesforce Platform and Zendesk

Reasons for Switching to Freshsales: The decision to choose freshworks was for most part driving by cost.

Verified Reviewer
Marketing Manager in India
Verified LinkedIn User
Facilities Services, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Good sales and marketing CRM

4.0 3 weeks ago New

Comments: It's fine overall but earlier support was good and now it's difficult to get a hold of rep.


It's comprehensive as this has functionalities for both sales and marketing. This also has freshchat feature which we are using on our website.


The support is not good and on the other hand they have made a newer version of it and it took 6 months to migrate us to newer version for the older one.

Alternatives Considered: Salesforce Sales Cloud

Reasons for Switching to Freshsales: It's cheap compared to salesforce and has more or less same functionality.

Insurance, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source

Over promise and massively underdeliver

2.0 last month New

Comments: Initially the support appeared overstructured but helpful. But then we kept getting oh...we don't do that.


It can make a phone call. There isn't much on the positive side. It's hard to see history, route calls to others, send texts with attachments are impossible and you can't receive a text with an attachment. These are major for our business. Systems that rely on email in our industry are wasted.


We were promised several capabilities that just don't exist. When we found this out, we asked for a refund and we can't get any response since then. They ignore us totally.

Freelance Credit Analyst in Poland
Financial Services, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Great CRM for consultants

5.0 2 years ago

Comments: I work alone. The software meets my needs in helping me track my interactions with clients. What I like in CRM system is it's easily accessible and quick to use, so it does not slow down my activities, but instead helps me be more productive. And Freshsales does that well.


Pros are numerous - some of them are: - integration with Exchange/Gmail for incoming mail, - many plans to choose from, - intuitive and easy to use, - good mobile app


Not many cons. What I would like to see are more integrations. Especially with Todoist for task management (I've been using Todoist for years and it is just the most accessible and streamlined task management app). I am not fully happy with the quality of customer support, but maybe I was just a bad luck (I do not require much of support).

Alternatives Considered: Capsule and Insightly

Reasons for Choosing Freshsales: Accelo radically raised ther prices.

Switched From: Accelo

Reasons for Switching to Freshsales: It integrates fully with MS Exchange, while the other ones don't.