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GetResponse
What Is GetResponse?
GetResponse Marketing Automation is designed to build marketing automation workflows based on customers' data and behavior. It's perfect to deliver personalized marketing experiences, engage customers, and increase sales in the process.
Who Uses GetResponse?
We offer a complete suite of simple-yet-powerful solutions, scaled and customized for small and large companies.
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GetResponse
Reviews of GetResponse
The Most Simple Email Marketing Software
Comments: A great product for email marketing and lead generation.
Pros:
We've been using GetResponse for a long time now across several other businesses we run and by far they're the best in terms of marketing automation and Customer support. The support team takes time to send useful weekly emails to new clients to help them better use their software. This educational aspect of theirs shows how concerned they are with the client's experience that's what we're chasing after.We create and run email marketing easily with great automation features and there are a lot of prebuilt email templates to start off with. The ideas are quite helpful.It also supports a lot of integrations which makes marketing super easy and less stressful. The tool itself is very affordable and result-driven- Don't where'll find the best elsewhere.
Cons:
Sales convention comes at an extra cost and times it's not really easy to accurately keep track of email bounce rates. We have issues controlling this and would love to hear about how to control it.I don't think their website builder is great compared to the advanced ones we've used
GetResponse Response
last year
Hi Joel, Thanks for writing a review. We're so glad you're loving the GetResponse platform and our email marketing features! Justyna
Alternatives Considered:
Get the Best and Honest Review Response Get Response Review
Comments: Email Marketing Campaign & Sales Funnel Builder
Pros:
The advantage that I like about Get Response is that it has super complete email marketing platform features. Get Response has provided you from the start with your needs as a digital marketer, including creating landing pages, websites, email campaigns, list building databases, email campaign automation, artificial intelligence and others. The product is also very easy to use, very user friendly, looks simple and simple, so it is very easy for this software to integrate with all my business needs.
Cons:
the price is quite decent, tools that are still too rigid in drag and drop in making landing pages or websites
GetResponse Response
last year
We greatly appreciate your positive feedback about GetResponse and are thrilled to hear that you find our platform comprehensive and user-friendly. We take pride in providing a full suite of features for digital marketers, from email campaigns to landing pages and automation. Regarding your comment about drag-and-drop rigidity, we understand the importance of flexibility, and our team is continually working on improvements to enhance the user experience further. Your input is valuable and will help us refine our platform. Thank you for choosing GetResponse as your preferred email marketing and sales funnel builder. We're here to support your digital marketing needs and look forward to serving you in the future. Best regards, Abbie
BAD EXPERIENCE AS AN AFFILIATE: COMMISSIONS NOT PAID
Comments: I have been their customer long ago and tried to start being their affiliate, inspired by some marketers online. I referred a friend of mine as a test, and commissions initially were paid. Then, WITHOUT any prior notice, they simply stopped paying commissions, they deleted the customer from my referral panel BUT they still charged her, and she is still their customer. So I reached out the support for an explanation: initially, after days of investigation, they replied that the customer still existed and commissions were pending, which was false. After posting screenshots of my panel which clearly displays ZERO customer and commissions, and waiting other WEEKS for an answer, they replied that there was a violation of the terms: "The Affiliate is not entitled to the Commission for the purchases of the Service through their own referral link". Which, again is COMPLETELY FALSE: the customer is a friend of mine, with her credit card, her company, her name and surname and she is a different person and entity and she has not used anything (nor mail, credit card etc) related to me. It seems a tricky way to not pay a tiny commission and respond with weeks of "investigation" delaying which at the endpoint resulted in a false accusation. UPDATE After multiple attempts, and even the customer wrote to them that she is a different person, with HER COMPANY, and using HER DIFFERENT CREDIT CARD, they refused to pay the commission, claiming that they have "other evidence" of something not specified (I hope that they understood that we are not the same person at least). It seems a hideous attempt to not pay a commission leveraging false accusations and claims. No matter what proof we bring (even if the customer has a registered company), they refuse to pay and they answer AFTER DAYS.
Pros:
Interface and user initially friendly experience.
Cons:
Lack of support and lack of evidences they carry to not pay commissions
GetResponse Response
9 months ago
Hi John, Thank you for reaching out and bringing this matter to our attention. We understand your frustration and apologize again for any inconvenience caused. Following our recent communication and review of the situation, we confirm that we have processed the payment for your commission, as discussed. We appreciate your patience and understanding throughout this process. If you have any further concerns or questions, please don't hesitate to contact us. Mariana
My Experience With Get Response
Comments:
I liked the fact it has the option of paid ads creator as well as tracking everything with analytics & contact management.
Its easy to create amazing emails.
It has AI powered tools.
Pros:
Get Response offers a website & landing page builder. Its free to use for the first 30 days. I liked the autoresponder. Get Response has a mobile app.
Cons:
For me automations are very limited. Its not user friendly. More advanced features are only available for higher paid plans.
GetResponse Response
2 months ago
Thank you so much for your review, Kiran! We’re happy to hear you enjoyed using our website builder and mobile app. Your feedback about automations and ease of use is really helpful—we’re always looking for ways to improve. If you ever want to share more thoughts or suggestions, we’d love to hear from you at [email protected]! – Mariana
Good for bloggers
Comments: Good for small bloggers and who’s building the email list, for bigger email lists, the only downside I had was the no option to downgrade my plan to free after I tested the paid one.
Pros:
Was really easy to use and they have a good free plan, really good for who has a small email list
Cons:
When I upgraded from the free plan I realized that I didn’t needed yet the upgrade and wanted to go back as my list size could still fit in the free plan, so I tried to go back and they said I couldn’t but didn’t really worth for me to stay in the next level plan when I was still building my email list. Because of that I needed to cancel my account
GetResponse Response
last year
Hi Nathan, Thank you for sharing your experience, as it helps us improve and cater to various user needs. We're glad to hear you've found the platform easy to use. We'll consider your feedback about plan downgrades after testing the paid version. Thank you for choosing GetResponse :) Abbie
***PLEASE READ - BUYER BEWARE - GET RESPONSE SHOULD NOT BE TRUSTED ***
Comments:
We used Get Response for almost 3 years with no issues. It is a basic service but for the most part it worked adequately. Nothing fancy, no integration with the website and it lacked other basic services, but it did work to send out email promotions.
We typically have a sale once a month and would send out a couple emails about it to our email list. Additionally we would send out some other emails sharing a video or a story with our customers. During the 2023 Black Friday/Cyber Monday weekend we sent out 5 emails in a week to promote our sales. Get Response turned off our services and accused us of spamming customers and also getting emails without permission. This did not happen and we communicated this directly to them, each email to their company was met with no emotion, no help and nor resolution.
We were told we needed to show where we received all of our emails from (we had 28,000 emails), make changes to our website and approve the deletion of 14,000 emails, to have the capability to send emails again. I tried many times to email, chat and call and ACTUALLY talk to someone about this misunderstanding, I got nothing except for them to repeat the same thing over and over. We were not able to finish our email campaigns for the sale and as a result lost thousands of dollars.
ALL communication from them was either a bot or a template that was used. There was no help from them whatsoever. We work with many companies and I have never received such terrible service. There was no effort to try and help us and only a very cold response to every inquiry we made. While this service might seem good to use, the customer service is terrible and if you trigger something in their system they WILL turn you off and hold all of your emails hostage. They completely controlled our company and the ability to communicate with customers that signed up through our website to receive emails from us. Get Response has cost our company thousands of dollars by not taking one moment to talk with us and try to fix the issue.
Please look to other companies for these services, in the end it is too costly to lose your contacts. We went with Klaviyo and have been very happy. Mail Chimp is also a great alternative.
Pros:
Ease of use initially, it was not as easy as we thought.
Cons:
Cost Limitations with segmenting the email lists Inability to connect directly with our website Very poor customer service
GetResponse Response
11 months ago
Hi Ryan, Thank you for taking the time to share your experience with GetResponse. We apologize for any misunderstanding that may have led to the suspension of your services. Our team is committed to maintaining a high standard for email deliverability and compliance, and we regret any inconvenience caused during the investigation process. This is certainly not the experience we aim to provide. We also acknowledge your feedback regarding our customer service, and we apologize if you felt unsupported. This is a top priority for us, so we will be reviewing our internal processes to ensure improvements are made in this area. We appreciate your loyalty over the three years you used GetResponse and regret that it ended on a disappointing note. We’d very much like to look into this further. If interested, please feel free to reach out to [email protected] so we can try to make things right. Best, Mariana
Alternatives Considered:
GetResponse is a good option for e-mail marketing
Pros:
I like the functionality of their lead capture and the templates for e-mail marketing.
Cons:
I've mad major deliverability problems in the past and also when they make changes the "legacy" forms or e-mails you have created are hard to continue to use. Customer service is okay, but not great.
GetResponse Response
last year
Hi, Richard! Thank you for your review. We are happy that you appreciate the lead capture functionality and our email marketing templates. We're genuinely sorry to hear about the past deliverability issues and your customer service experience, as these are top priorities for us. I have shared your feedback with the team so we can continue to improve. - Mariana
Best Email Marketing Solutions With GetResponse
Comments: Since deployment, we have been able to reach more clients and my experience has been amazing.
Pros:
GetResponse comes with great email marketing features and helps us reach more audience successfully.
Cons:
Well, there hasn't been major challenges.
GetResponse Response
3 months ago
Thank you for your review, Hakhim! 😊 - Mariana
Fraudulent Company
Comments: Horrible. We will need to take legal action against them.
Pros:
Get response seemed to do the job we needed.
Cons:
They fraudulently charged my credit card for 30,000 contacts when there were only 5 contacts the emails could be sent to and there customer service team stopped responding.
GetResponse Response
6 months ago
Hi there, We are very sorry to hear about your experience and apologize for any inconvenience caused. We take such matters seriously and want to resolve this issue promptly. Please email us at [email protected] with your contact details and any relevant information so we can investigate the charges and assist you further. Thank you for bringing this to our attention. Best, Abbie
Ok Software
Comments: Very average compared to other market software.
Pros:
Mass emailing and very visual when using the software.
Cons:
Very difficult to set up and use daily with ease. Better products
GetResponse Response
2 months ago
Thank you for sharing your thoughts, Rod! We're glad you found the mass emailing and visuals helpful. We're sorry to hear the setup was difficult for you, and we appreciate your feedback. If you have any suggestions or need help, feel free to reach out at [email protected]—we’d love to assist! – Mariana
Alternatives Considered:
If you want great expericne in email marketing then use GetResponse!
Comments: It was a great experience, and I plan on using it again once I hit a good profit amount in my business.
Pros:
The two things I loved the most about GetResponse is 1- The design and how easy to use and how highly functional.2- Their customer service around the clock is unparalleled.Whenever I needed technical help with my email automation or anything else in the system, I would get immediate help from GetResponse with the highest customer service satisfaction.
Cons:
The pricing! It is a bit too expensive to use email automation, especially if you're at the beginning of your online business journey. However, I still highly recommend it, especially if you are already making high profits from your business, because it's the best software for email marketing, in my opinion and experience. It makes your work so much easier.
GetResponse Response
last year
Hi, Bay! Thank you for taking the time to share your feedback. We're so happy to hear that you found GetResponse user-friendly and loved our customer support. We're here to keep up the good work. Should you ever have more feedback or questions, please don't hesitate to get in touch. - Mariana
Get Response Email Marketing
Comments: Good experience setting up email marketing campaign. The site was easy to use and worked as I expected
Pros:
The ease of setting up mass emails. They were easy to setup the day and amount of emails you wanted to send. Tracking was easy as well. Program worked as I expected
Cons:
Customer service could be a little bit easier to get ahold of. I also had some issues with functionality, nothing major and got resolved
GetResponse Response
last year
Thank you so much for your review of GetResponse! It's great to hear that setting up your email campaigns was a breeze and that everything worked just the way you wanted it to. We're taking your feedback to heart, especially about customer service and any functionality hiccups you encountered. We're always striving to make your experience even better. Your thoughts mean a lot to us, and we're here to assist you with any email marketing needs you have in the future. So, if you ever need a hand, just reach out – we've got your back! 😊
Comprehensive Analysis and Evaluation: Features, Performance, and Effectiveness
Comments: Overall I will remain a forever user of GetResponse It has everything I need and more and at an affordable price.
Pros:
User-friendly interface, accessible for users of all skill levels. Provides a wide range of email marketing tools and features. It includes a drag-and-drop. Top-notch automation capabilities. Can host webinars directly within the platform. With a wide range of third-party tools and platforms. Just so much more.
Cons:
While they may offer automation capabilities, it may not be as advanced or robust as some of its competitors. While GetResponse does offer integration with a variety of third-party tools and platforms, its list of integrations may not be as extensive as that of some other email marketing platforms.
GetResponse Response
last year
Hi Jennifer, Thank you for your fantastic review of GetResponse. We're thrilled that you find our platform user-friendly with a wide range of email marketing tools, including top-notch automation capabilities and webinar hosting. While we acknowledge your feedback on automation and integrations, we are continuously improving to meet our users' needs. We truly appreciate your loyalty and look forward to providing you with exceptional service. Best regards, Abbie
GetResponse
Comments: My overall experience with GetResponse was good. It is well put together.
Pros:
The features that I liked and used the most on GetResponse was the email automation and email marketing features.
Cons:
The thing that I least liked about GetResponse was the integrations. It didn't integrate with some of the software that I needed it to.
GetResponse Response
last year
Hi Brandi, Thank you for being part of the GetResponse community and for sharing your thoughts with us. We're glad to hear that you found our email automation and email marketing features to be the most useful for your needs. Regarding integrations, we apologize for any inconvenience you may have experienced. Our team is continuously working to expand our list of integrations to better accommodate our users' requirements. We understand that work situations can change, and we're grateful that you chose GetResponse during that transition. We're committed to providing a well-put-together platform to meet your marketing needs. Best regards, Abbie
Get Response Review
Pros:
I like how there's so many valuable free resources to help me. I even created content from the site to use as well.
Cons:
Nothing honestly. I like everything so far.
GetResponse Response
7 months ago
Hi Leslie, Thank you so much for your review! It makes us super happy to hear that our resources are helpful to you and that you’re enjoying our platform. 🤗 Best, Mariana
One of the top email marketing programmes available
Pros:
The easiest to use for a novice was Get Response. I have tested a huge variety of other goods. GetResponse caters to both fresh email marketers and those with extensive education.
Cons:
GetResponse can be expensive, especially for startups or small enterprises with tight resources. The pricing may still be out of reach for certain users, especially those who are just starting out or have smaller subscriber lists, despite the fact that the platform offers a variety of programmes customised to varied demands.
GetResponse Response
last year
Hi Peter, I appreciate your insightful review of GetResponse. It's fantastic to hear that the platform is user-friendly for novices and supports a wide range of email marketers. Your concern about the pricing being a potential challenge for startups and small enterprises is duly noted. We appreciate the feedback and will pass it along to our team. Thanks for choosing GetResponse, Abbie
A Complete Platform
Comments: My experience has been very good. It has helped with the automation of the company's email marketing, the increase in revenue has been visible as well. It is a reliable and responsible platform
Pros:
What I liked most about the platform is that it is complete, and has helped me with the process of automating the company's e-mails
Cons:
What I didn't like at first was that it didn't have a free trial version, and compared to other email marketing options, it can be a bit more expensive.
GetResponse Response
2 years ago
Hi Camila, Thank you for your positive review of our platform and highlighting the benefits you experienced. We're glad to hear that our complete set of features has been helpful in automating your company's emails and contributing to increased revenue. Our free trial lasts 30 days, and during that time period you are able to use all paid features. Please let us know if you have any questions. Thanks for choosing GetResponse! -Abbie
A comprehensive email marketing tool with a user-friendly interface,
Comments: In summary, I would recommend GetResponse to businesses looking for comprehensive email marketing software with powerful automation capabilities and various design templates, as long as they are willing to invest in the platform's pricing.
Pros:
One of the major pros of GetResponse is its automation capabilities, which allowed me to set up email campaigns that were triggered by specific actions taken by my subscribers. This feature saved me a lot of time and effort in my email marketing efforts.Additionally, the platform provides a variety of templates for email design, making it easy for even non-designers to create visually appealing emails. I also appreciated the A/B testing feature, which allowed me to test different subject lines and email content to optimize open and click-through rates.
Cons:
It can be a bit expensive for smaller businesses or individuals just starting out with email marketing. Additionally, while the interface is generally user-friendly, there are some areas that could be improved in terms of ease of use and navigation.
GetResponse Response
2 years ago
Hi John, Thank you for your positive review of GetResponse! We're delighted to hear that you found our automation capabilities, email templates, and A/B testing feature beneficial for your email marketing efforts. We understand that the pricing might be a consideration for smaller businesses, but we strive to provide comprehensive email marketing software with powerful features. Your recommendation means a lot to us, and we're here to support your continued success with GetResponse. -Abbie
Email Marketing Features
Pros:
GetResponse provides a comprehensive set of email marketing tools, including customizable email templates, drag-and-drop email editor, automated email sequences, A/B testing, and advanced segmentation.
Cons:
While GetResponse offers a user-friendly interface, some advanced features and functionalities may require a learning curve, especially for users who are new to email marketing or automation platforms.
GetResponse Response
last year
Hi, Thanks for writing a review. We're so glad you're loving the GetResponse platform and our email marketing features! Justyna
A really nice email marketing tool
Pros:
the suite is very complete, one of the best in the market
Cons:
the funnel automations could be improved
GetResponse Response
8 months ago
Hi there, Thank you for taking the time to share your feedback with us. Knowing that you find our suite to be so comprehensive makes our team’s hard work all worthwhile! Your insights on the funnel automations are also much appreciated. We've passed your feedback along to our product team. 😊 Best, Mariana
GetResponse
Comments: We used it to automatically respond back to contact forms and segment emails. Overall it was quick and easy to setup and smooth to use.
Pros:
Getresponse does what it says it's going to do and does it well. Quick and easy to setup email newsletters and email automation. Along with landing pages.
Cons:
Only 500 contacts on the Free plan, but what can you say, its the free plan.
GetResponse Response
last year
Hi there, Thank you for sharing your feedback on GetResponse. We're delighted that our platform lived up to its promises, offering quick and easy setup for email newsletters, email automation, and landing pages. While we understand the limitation of 500 contacts on the Free plan, we hope it still provided a valuable taste of our services. Should you need further assistance or have any questions, please don't hesitate to reach out to our support team. We appreciate your support and look forward to continuing to serve you. Best regards, Abbie
the email marketing platform
Comments: the email marketing platform that empowers marketers,
Pros:
the email marketing platform that empowers marketers,
Cons:
I have nothing to Say about that.So nice platform
GetResponse Response
last year
Hi Copernic! We are so glad to hear that the platform has made things easier for you. Justyna
Good software
Pros:
I like getreponse because of its interesting features, such as the drag-and-drop function, which helps me a lot.
Cons:
The price of this software is a bit high and the user interface has too many features
GetResponse Response
last year
"Hi Liliane! We are so glad to hear that the platform has made things easier for you. It is also great to hear that you've enjoyed the drag-and-drop as our team has worked hard to make it simple and easy to learn. Justyna
Very good crm with email automation for small company
Pros:
Easy and full of features crm for small and medium companies.
Cons:
A this moment no cons, works well and full of features.
GetResponse Response
2 years ago
Hi Karol, Thanks for your review! We appreciate your feedback about the lack of cons and are glad to know that the GetResponse is working well for you. We're committed to continuously enhancing our platform to meet your needs and provide a seamless experience. We look forward to supporting your business growth. -Abbie
Alternatives Considered:
Getresponse review by Jen
Pros:
The product is easy to start up, easy to use, and it's easy to get help if necessary.Marketing automation can save a big chunk of time. Now I would never go back to any product that didn't have it. Getresponse has templates that are appealing to a variety of clientele. Easily branded.
Cons:
This can become more expensive than other similar products. Just be mindful of how much you send.
GetResponse Response
2 years ago
Hi Jennifer, Thank you for your review! We're happy to hear you've had a positive experience getting started with GetResponse. :) -Abbie