What Is Connecteam?

Connecteam is a workforce management app that allows managers to put their business processes on autopilot and focus on business growth while also freeing up employees to be more productive, flexible, and happy. Save time and increase productivity with mobile-first custom checklists, forms, and reports; Schedule shifts and track work hours with GPS time clock; Simplify employee communication, enhance professional skills, manage daily tasks and so much more, all in one app.

Who Uses Connecteam?

Connecteam serves the following industries; hospitality, retail, construction, manufacturing, healthcare, services, security, HVAC, and any other industries that have a need to manage their staff.

Where can Connecteam be deployed?

Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • Connecteam
  • Located in New York, US
  • Founded in 2015
  • Phone Support
  • Chat

Countries available

Australia, Canada, United Kingdom, United States

Languages

Arabic, Chinese, Danish, Dutch, English and 8 others

About the vendor

  • Connecteam
  • Located in New York, US
  • Founded in 2015
  • Phone Support
  • Chat

Countries available

Australia, Canada, United Kingdom, United States

Languages

Arabic, Chinese, Danish, Dutch, English and 8 others

Connecteam videos and images

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Features of Connecteam

  • 360 Degree Feedback
  • Access Controls/Permissions
  • Accounting Integration
  • Action Management
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Add & Edit Photos
  • Alerts/Notifications
  • Appointment Management
  • Approval Process Control
  • Archiving & Retention
  • Assignment Management
  • Automated Scheduling
  • Automatic Time Capture
  • Availability Management
  • Benchmarking
  • Brainstorming
  • Business Process Automation
  • Calendar Management
  • Calendar Sync
  • Capacity Planning
  • Cataloguing/Categorisation
  • Chat/Messaging
  • Collaboration Tools
  • Comment Library
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Contact Database
  • Contact Management
  • Content Library
  • Content Management
  • Contractor Management
  • Course Authoring
  • Course Management
  • Course Publishing
  • Course Tracking
  • Create Subtasks
  • Customer Database
  • Customisable Branding
  • Customisable Questions
  • Customisable Reports
  • Customisable Templates
  • Data Import/Export
  • Directory Listing Management
  • Discussions / Forums
  • Dispatch Management
  • Document Capture
  • Document Management
  • Document Storage
  • Driver Management
  • Electronic Forms
  • Electronic Signature
  • Employee Activity Monitoring
  • Employee Benefits Administration
  • Employee Database
  • Employee Directory
  • Employee Handbook
  • Employee Management
  • Employee Photos
  • Employee Profiles
  • Employee Recognition Software
  • Employee Scheduling
  • Event Management
  • Event Scheduling
  • Facility Scheduling
  • Feedback Management
  • File Sharing
  • File Storage
  • For HVAC Companies
  • For Lawn Care
  • Forms Creation & Design
  • Forms Management
  • Fuel Tracking
  • Full Text Search
  • GPS
  • Geofencing
  • Geographic Maps
  • Geolocation
  • Graphical Workflow Editor
  • Group Management
  • Historical Reporting
  • Home Health Care Management
  • Housekeeping Management
  • Ideation
  • Incident Management
  • Interactive Learning
  • Inventory Management
  • Job Management
  • Knowledge Base Management
  • Knowledge Management
  • Layout & Design
  • Learning Management
  • Leave Tracking
  • Live Chat
  • Location Tracking
  • Maintenance Management
  • Member Directory
  • Membership Management
  • Messaging
  • Mobile Access
  • Mobile App
  • Mobile Learning
  • Mobile Time Tracking
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Language
  • Onboarding
  • Online Benefits Enrollment
  • Online Booking
  • Online Punch Card
  • Online Time Clock
  • Online Time Tracking Software
  • Orientation Workflow Management
  • Overtime Calculation
  • Payroll Management
  • Peer-to-Peer Recognition
  • Percent-Complete Tracking
  • Performance Management
  • Performance Metrics
  • Productivity Analysis
  • Profile Change Approvals
  • Profile Visibility Controls
  • Progress Reports
  • Progress Tracking
  • Provider Management
  • Pulse Surveys
  • Punch card
  • Question Library
  • Randomisation
  • Real Time Monitoring
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Scheduling
  • Real-time Updates
  • Recognition Tracking
  • Recurring Appointments
  • Recurring Tasks
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Inspections
  • Resource Management
  • Rich Text Editor
  • Role-Based Permissions
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Self-Learning
  • Service History
  • Shift Swapping
  • Sick Leave Tracking
  • Skills Tracking
  • Social Learning
  • Status Tracking
  • Survey Builder
  • Surveys & Feedback
  • Task Editing/Updating
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Technician Management
  • Templates
  • Text Editing
  • Third Party Integrations
  • Time & Attendance
  • Time & Expense Tracking
  • Time Off Management
  • Time Off Requests
  • Time Tracking
  • Timesheet Management
  • Touch Screen
  • Training Administration
  • Training Management
  • Transcripts/Chat History
  • Transportation Management
  • Unified Directory
  • Usage Tracking/Analytics
  • User Management
  • Vacation/Leave Tracking
  • Vehicle Tracking
  • Vendor Management
  • Virtual Keyboard
  • Work Order Management
  • Workflow Configuration

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Reviews of Connecteam

Average score

Overall
4.8
Ease of Use
4.7
Customer Service
4.9
Features
4.6
Value for Money
4.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
79%
4
19%
3
1%
2
1%
Scott W.
Scott W.
Director of Operations in US
Verified LinkedIn User
Information Technology & Services, 2-10 Employees
Used the Software for: Free Trial
Reviewer Source

Alternatives Considered:

Most Valuable APP for SMB Ever

5 2 years ago

Comments: Our company utilizes employees here in the US, and numerous remote employees in the Philippines (less than 20 employees). We had one solution for scheduling, another program for task and project management, another app for messaging, and a cloud-based program for time-tracking. Until we found ConnectTeam. Everything we needed (plus more), all in a single solution. Not only did we cut our previous costs by 80%, everything is now in a single solution.

Pros:

- Only add the functions you want. Not encumbered by bloatware or features we will never us. - EXTREMELY intuitive. Once create an account, do the 5 minute walkthrough and you feel confident enough to manage yoir company. - Their FREE option is actually very useful and includes 80% of the features. - FLAT-FEE pricing! Once you decide to upgrade (we chose $29 plan) No 'per-user' cost like virtually every other solution. One flat-fee and can add up to 200 users with no hidden fees. - 24/7 live support; even for the free account! When we first got started, we had a couple hiccups, and at 1:30am, their live support spent over an hour helping us get everything working perfectly (thanks again Noam). - Supports overseas employees in other countries natively. E.g. we have employees in Philippines, and the installed the app and verified their phone numbers via text on their Philippines phone with no issue. Can text-message filipino worked through app, even on free mode. - Messaging/chat options are way better than other messaging apps. Like 'voice' chat, and the ability to integrate other formats. Supports rich text. Take FB messenger, Sling, and viber and combine all the good features, and this is what you have. - GPS tracking of all remote employees.

Cons:

- At the time of writing this review, all admin features have to be done through website, and not through the app (though they say they are working on that). - Could use more hierarchy fratures, other than just basic. Would be nice to see customizable permissions for Administrators (may support but I didn't see). - App only supports Android and iPhone. No desktop app for Windows or Mac available.

ConnecTeam Response

2 years ago

Hi Scott! Thank you so much for taking the time to write this amazing review! Please note that there's A LOT you can do as an admin from the app, under the the ADMIN tab. Make sure to reach out to us for further assistance if needed :)

Sarah L.
General Manager in US
Health, Wellness & Fitness, 11-50 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

ConnectTeam helped us transition from a handful of productivity apps to ONE.

5 9 months ago

Comments: We are very satisfied with the app, as well as the service! Thank you for helping us work through the initial transition and we appreciate your team's attention to detail. Our staff have adapted to using the app with incredible ease and we are looking forward to using this as a tool moving forward.

Pros:

The user-end is designed for mobile use, so it's super convenient and easy to use your personal mobile device to stay connected with the team. There are so many time-saving features available that take advantage of the tools we already have on hand and make an impact on our daily operations. The mobile app is clear, looks great, and even incorporated our logo into the initialization window. Very professional.

Cons:

Our previous scheduling software had quite a bit more clarity and control over schedule creation, shift swapping, time-off requests, and general management. ConnectTeam has a functional scheduling feature, which is honestly better than some of the other apps out there, but this aspect could use some improvement. As with any good app company, they have assured me they are continuing to develop this feature and will release any improvements in an update.

Connecteam Response

9 months ago

Sarah, you're amazing :) Thank you so much for taking the time to write such a detailed review, and share with others about your positive Connecteam experience. At Connecteam, we do nothing else but building a product that helps companies manage their remote teams easily and efficiently, so as always, you can expect improvements coming out on a regular basis :) It's really great that you were able to combine so many other softwares into one and become more productive as a company. Thanks again, and please make sure to reach out to our team for more feedback and things you'd like to see in Connecteam :)

Karen T.
Administrative VP in US
Construction, 11-50 Employees
Used the Software for: 1-5 months
Reviewer Source

Explore the features they are gems

5 2 months ago New

Comments: I am getting the forms and documents I need from the field. They were using paper forms before this and would lose them, forget them...bottom line we would never get them in the office. Getting the documentation keeps us OSHA compliant and helps us with unemployment claims if we had a legit reason to terminate someone. Also, I cannot stress enough, their support is fabulous. I scheduled a training online and the rep that helped me, [SENSITIVE CONTENT], was phenomenal! She continues to reach out and offer to help. She showed me all of the extra features that I really did not anticipate using and I am so glad she did.

Pros:

I love the ease of implementation. The software automatically sent invites to the users to download the app. The form creator gives so many options to use forms already created or to create one of your own. The forms are simple and can be signed from a mobile phone. Signatures are critical for documentation of training, write ups, injury reports etc.

Cons:

Unless a user purchases the expert version there are limits to the number of jobsites you can use GPS tracking on. With the level that we have we are limited to 10 jobs. I would be much happier with the ability to have 15 to 20 without having to upgrade. We are working with the limits of 10 for now because there really is a large jump in price.

Connecteam Response

2 months ago

Amazing review, Karen! Thank you so much! It's great to hear Connecteam helps you better manage your business and team, save time, and automate day-to-day workflows. As for the capabilities you're looking to have in your plan without upgrading again, the best would be to communicate that to your Customer Success Manager at Connecteam and ask if there's something that can be done to help :) Thanks again for your positive detailed review!!

Tamara C.
Owner/ Office Operations in US
Restaurants, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source

can't complain for a free product and it works for what we need it to

3 4 years ago

Comments: ability to communicate the schedule and time off requests effectively

Pros:

Free, ability to communicate to employees all at once, easy to download. No complaints from the employees.

Cons:

doesn't confirm messages are sent or the activation link is sent. wish there was a way to send stuff from the app as an administrator instead of having to be logged into a desktop

ConnecTeam Response

4 years ago

Hi Tamara, Thanks for leaving a review! Glad to hear you liked Connecteam despite it missing a few things you were looking for. Unfortunately, there is no way to confirm an activation link is sentsince it is sent using a text message. Those are sent from the providers and we have no way of knowing if it was received or not. I can tell you that deliverability rates are in the high 90 percentiles. We'll also be introducing a mobile manager app in the very near future.

Scott M.
President in US
Facilities Services, 51-200 Employees
Used the Software for: 6-12 months
Reviewer Source

I love Connecteam...great product with fantastic support.

5 4 months ago

Pros:

I love the support team, they respond quickly and resolve my issues in minutes...I have LOTS of questions and they always get me back on track when I am stuck.

Cons:

I wish that I could add number fields together in the forms.

Connecteam Response

4 months ago

Thanks for the review, Scott! It's great to hear you're happy with Connecteam! We'd love to better understand your feedback about the forms feature! Can you please write to us at [email protected] so our product team can review your suggestion? Thank you so much! :)