What Is Connecteam?

Connecteam is a workforce management app that allows managers to put their business processes on autopilot and focus on business growth while also freeing up employees to be more productive, flexible, and happy. Save time and increase productivity with mobile-first custom checklists, forms, and reports; Schedule shifts and track work hours with GPS time clock; Simplify employee communication, enhance professional skills, manage daily tasks and so much more, all in one app.

Who Uses Connecteam?

Connecteam serves the following industries; hospitality, retail, construction, manufacturing, healthcare, services, security, HVAC, and any other industries that have a need to manage their staff.

Connecteam Software - Time Clock Connecteam Software - 2 Connecteam Software - 3 Connecteam Software - 4 Connecteam Software - 5

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Reviews of Connecteam

Average score

Overall
4.8
Ease of Use
4.7
Customer Service
4.9
Features
4.6
Value for Money
4.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
81%
4
17%
3
1%
2
1%
Scott
Scott
Director of Operations in US
Verified LinkedIn User
Information Technology & Services, 2-10 Employees
Used the Software for: Free Trial
Reviewer Source

Alternatives Considered:

Most Valuable APP for SMB Ever

5.0 3 years ago

Comments: Our company utilizes employees here in the US, and numerous remote employees in the Philippines (less than 20 employees). We had one solution for scheduling, another program for task and project management, another app for messaging, and a cloud-based program for time-tracking. Until we found ConnectTeam. Everything we needed (plus more), all in a single solution. Not only did we cut our previous costs by 80%, everything is now in a single solution.

Pros:

- Only add the functions you want. Not encumbered by bloatware or features we will never us. - EXTREMELY intuitive. Once create an account, do the 5 minute walkthrough and you feel confident enough to manage yoir company. - Their FREE option is actually very useful and includes 80% of the features. - FLAT-FEE pricing! Once you decide to upgrade (we chose $29 plan) No 'per-user' cost like virtually every other solution. One flat-fee and can add up to 200 users with no hidden fees. - 24/7 live support; even for the free account! When we first got started, we had a couple hiccups, and at 1:30am, their live support spent over an hour helping us get everything working perfectly (thanks again Noam). - Supports overseas employees in other countries natively. E.g. we have employees in Philippines, and the installed the app and verified their phone numbers via text on their Philippines phone with no issue. Can text-message filipino worked through app, even on free mode. - Messaging/chat options are way better than other messaging apps. Like 'voice' chat, and the ability to integrate other formats. Supports rich text. Take FB messenger, Sling, and viber and combine all the good features, and this is what you have. - GPS tracking of all remote employees.

Cons:

- At the time of writing this review, all admin features have to be done through website, and not through the app (though they say they are working on that). - Could use more hierarchy fratures, other than just basic. Would be nice to see customizable permissions for Administrators (may support but I didn't see). - App only supports Android and iPhone. No desktop app for Windows or Mac available.

ConnecTeam Response

3 years ago

Hi Scott! Thank you so much for taking the time to write this amazing review! Please note that there's A LOT you can do as an admin from the app, under the the ADMIN tab. Make sure to reach out to us for further assistance if needed :)

Audrey
Agency Manager in US
Hospital & Health Care, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Connecteam offers user friendly and efficient ways to manage a business.

5.0 5 months ago

Comments: Connecteam is an efficient app that has helped me build training databases and easy reference materials for team members. It is also an effective way to communicate with and assess team needs throughout the work week.

Pros:

Connecteam is efficient and affordable. Team communication and training materials are easily accessed, and created without a large learning curve. Customer service is very responsive, and works tirelessly to fix software issues that arise.

Cons:

The scheduling and calendar piece of the app used to be difficult to coordinate with google calendar, however, I have not re-tried this after new features have come out. I wish more administrative capabilities were available via mobile device access.

Connecteam Response

5 months ago

Thank you so much for your detailed review, Audrey! We know that the Google Calendar sync can be improved and it's already on our roadmap to make it better :) As for more mobile capabilities for admins - we're adding more and more with each app update on a bi-weekly basis. If you have any specific capabilities you'd like to see on your mobile app as an admin, please email our product team at [email protected] so we can prioritize it :) Thank you so much!

Victoria Vásquez
Event and Booking Center Manager in Chile
Hospitality, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

Connecteam: A Comprehensive Employee Management Platform

5.0 last week New

Comments: Our overall experience with Connecteam has been positive. We've been able to reduce our administrative workload significantly by managing all of our employees in one place. The customer service is also very helpful in quickly resolving any issues we might have.

Pros:

Connecteam has been an invaluable asset in streamlining our employee management processes. It has made it easy for us to manage all our employees in one place and stay organized with our tasks and projects. Additionally, the mobile app ensures that everyone is always in the loop with the latest information.

Cons:

While Connecteam is a great platform for employee management, the pricing can be a bit expensive for smaller businesses. Additionally, the platform does not have the most user-friendly interface, which can make the learning curve a bit steep.

Connecteam Response

6 days ago

Thank you, Victoria! It's great to hear Connecteam helped you reduce workload and costs, and that you have everything you need in one place :) If you feel that some capabilities are harder to use, we want to hear about them and improve :) Regarding pricing, Connecteam is 100% free with all its capabilities for small businesses of up to 10 employees, and for bigger teams of up to 30 employees, we offer fixed prices for each hub, resulting in about $0.5/user/month to $3.6/user/month per hub, depends on the business size. This means that even the most expensive plans across all hubs, still offer the lowest price BY FAR for everything you get. And the best part is that each hub also includes the ability to use it entirely free with limited access, so you can enjoy a truly all-in-one experience but pay only for what you need :) And for larger teams and enterprises, our pricing is known to be flexible and affordable. Hope that helped, thanks again for your review and feedback!

Verified Reviewer
Director in UK
Verified LinkedIn User
Facilities Services, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source
Source: GetApp

Disappointed with the app after 14 months - issues are never-ending

2.0 2 months ago New

Comments: Terrible experience, I wish we never used the software

Pros:

Good design, friendly customer service, courses and updates work well

Cons:

We regret we have gone ahead with Connecteam over a year ago. The system was promising, but the team have not been able to resolve most issues after a year. The scheduling module is full of bugs (the shifts tend of to disappear or duplicate shifts appear for whatever reason, some jobs were sent to the wrong user, schedule is often slow especially on mobile phones). Time clock module seems ok, but be prepared to spend some time comparing time entries with job schedule on another screen - they could not build a comparison of actual vs standard hours in the app. The support and development team don't seem to understand the cleaning industry, communication with cleaners is problematic as there is no traceability or audit trail for actions and messages. The software was also completely down at least a couple of times in the last few weeks.The critical issues are with the scheduling. We notice a new bug pretty much every few days now. We report issues on a weekly, sometimes daily basis. They always ask us to record videos and screenshots, which we have to send to them. They then ask us to check it has been resolved. When one bug is fixed, another one seems to appear. I am not sure how they are operating.

Connecteam Response

2 months ago

Thank you for your feedback. It breaks our hearts to read your review, but we're not running away from responsibility. We do nothing else but create the best platform in the world to manage non-desk employees. In the past 2 years, our company has grown 20 times, customers and employees wise. Some parts of the system needed massive revisions in order to be able to support the radically increasing traffic, and sometimes it took longer than expected, and getting there wasn't smooth sailing either. Nothing I can say at the end of things could change what you have already experienced. What I can tell, is that there's a dedicated team of people that spend countless hours improving every bit of the platform, even through hard times. If you'd like, I'm available to listen and answer questions. As this review is anonymous, I can't reach you on my end as I don't have your contact details, but you can contact me at [email protected] and I'll reply back immediately. Thank you again ����

Jason
Owner in Australia
Health, Wellness & Fitness, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source

Best HR software that i've come across and by the looks of things they are just getting started.

5.0 4 months ago

Comments: Brilliant. Absolutely brilliant from the design to the usability to the support articles and videos to the customer service. This is a great platform and a great team and i'm looking forward to growing with it in our small organisation.

Pros:

The simplicity and scope of the software. It packs so much in while keeping it relatively easy to use and administer. I'm really impressed.

Cons:

I think the pricing model could be a little more flexible for 11 - 30 level organisations but offering a free version for firms under 11 employees helps a lot with that. The editors can be a bit cumbersome (the Text editor windows in many cases are small compared to available screen real estate). There is no auto-save so if you have connectivity issues, or have fat fingers when using your mouse... bye-bye work. These are by no means deal breakers though, just things to be aware of and I'm sure they will address these in the long term. The automation cannot be routed between different segments for different activities (e.g. employee signs this, then send to admin assistant to review, then send to the manager to sign. Again though these are by no means deal breakers and I'm certain these features will be added in the future.

Connecteam Response

4 months ago

Thanks for the review Jason! Our product keeps on improving thanks to our amazing customer feedback! You can certainly create an automated procedure with our forms using our status and notes feature ! Feel free to reach out to [email protected] as we will be glad to assist!

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