by Greenlight Innovation4.9/5 16 reviews
Who Uses This Software?
CRM solution that assists small to midsize firms with call recording, script design, agent management and predictive dialing.
Average Ratings16 reviews
- Overall 4.9/5
- Ease of Use 4.8/5
- Customer Service 4.9/5
- Features 4.8/5
- Value for Money 4.9/5
- Starting Price US$49.00/month
- Pricing Details See callcentresoftware.co.uk/pricing for full details.
- Free Version No
- Free Trial No
Cloud, SaaS, Web
24/7 (Live Rep)
- Greenlight Innovation
- Founded 2010
About Greenlight CRM
Greenlight CRM is a UK-based call centre solution that solves all your technology needs in one hosted system. Get enterprise inbound and outbound telecoms functionality, including our own unique Ofcom compliant predictive dialler, diary management software for streamlined appointment booking, a complete CRM system that adapts to whatever your business requires, and much, much more. All you need to do is provide your agents with an Internet connected PC, and Greenlight does the rest.
Greenlight CRM Features
- Blended Call Centre
- Call Logging
- Call Scripting
- Call recording
- Campaign Management
- Escalation Management
- Inbound Call Centre
- Interactive Voice Response (IVR)
- Manual Dialer
- Outbound Call Centre
- Predictive Dialer
- Progressive Dialer
- Queue Management
- Real-time Chat
- Call Monitoring
- Call Recording
- Call Results
- Call Transfer
- Callback Scheduling
- Campaign Specific Caller ID
- Contact Management
- FCC Compliance
- FTC Compliance
- Lead Capture
- Lead Management
Greenlight CRM Most Helpful Reviews
Reviewed on 30/11/2018
Greenlight - Our "Go To" CRM Provider
I can't praise Greenlight CRM highly enough. Working with them has been completely hassle-free!
We have worked with a number of CRM and Dialler companies in the past and have had a number of bad experiences - Greenlight are the exception to that trend! The Greenlight team have accommodated every request we have made quickly, efficiently and without challenge - their account management and support has been faultless and they're system has been quickly adopted with ease within our business. I would happily recommend them to any company requiring an enterprise class CRM platform.
The software itself is easy to setup, easy to deploy and intuitive to use.
The system is well designed and has flexibility to accommodate user requirements.
Reporting and analysis functionality is versatile and can be tailored to individual needs.
All-in-all, a powerful platform to support business management and development.
Cons: Not Applicable.... to date, we haven't found any weaknesses of the platform!
Reviewed on 14/9/2016
Will never change dialler provider and recommend Greenlight to anyone that asks me
Comments: I've been using Greenlight since 2013. I have to say that they are the best dialler provider I've ever used. There has been nothing I've asked to be added in terms of functionality that has been too big a task. We have done numerous campaigns and each campaign has different things that the dialler needs to be able to do to make the campaign run smothly for me and my partners. I can call Greenlight, explain the campaign and what I need to be system to be able to do and they make it happen. I can't say anything negative about the company or staff and unfortunately I can't say that about many other dialler providers I've used or tested. It feels like they work for my organisation to the point I don't have a dialler guy in house. Anything I need I just call or email and they sort.
Pros: I love how easy it is to use and that any functions that are really bespoke can be added. They've always looked after me. Even when I'm late on payments which sometimes happens with business they've always allowed me time and the level of customer service has never dropped. I would never change provider and owe them an awful lot as I've had campaigns I simply couldn't have done either due to the time frame it would take to set up things I need on the dialler to make the campaign work or the length of time it would take to have to explain and get it added if that was possible. I think the main difference is that they understand all their systems and can make changes extremely quickly because everything was designed and built by them.
Reviewed on 13/9/2016
An amazingly flexible and customizable call centre solution!
Comments: My overall experience of the Green-light platform has been fantastic and it has now become a central part of our daily operational processes and allows us to gain a greater level of insight which helps us to be better informed about our clients and in turn helping to drive an improvement in sales performance.
Pros: As a base product this is a strong CRM solution but its true strength comes in its ability to be customised to meet the exact requirements that we need. We have worked alongside Greenlight to hone our CRM platform and throughout that process we have felt enabled to build it in a way that works for us, rather than adapting our approach to suit any system limitations.
Cons: The learning curve on some of the aspects can be a little steep for people that are not the most technically literate however after some time users can quickly get to grips with the basics and then expand on that as required.
Reviewed on 14/7/2016
Comments: The system is good but needs some development work, on the up side the lack of features makes it very easy to use although you will need to ask support to make every change you need, luckily they are pretty good at that side of things and do deal with most of the support tickets I have quickly and efficiently.
Pros: Easy to use
Cons: lack on management control over functionality
Reviewed on 17/9/2016
Greenlight - a great service
Comments: Greenlights system has helped utilise all our staff in different branches to help with our customer telephone service, ensuring faster answering and more customer calls being dealt with at any given time.
Pros: Its ease of use. We just attach their phone onto the internet and it works. Some staff who cant work in a branch will sometimes bring a phone home and help out from their house. I love the fact that we don't have to maintain a server inshop anymore - Greenlight do it all.
Cons: Really - I dont have any !