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ServiceNow
What Is ServiceNow?
IT service management solution designed to help growing IT organizations facilitate collaboration across teams to identify the root cause of problems and manage incidents to boost productivity. ServiceNow lets teams use AI-enabled virtual agents to use custom templates and manage requests related to common customer service and HR situations. Features of the platform include change and release management, predictive intelligence, and knowledge management.
Who Uses ServiceNow?
ITSM space. This includes growing organizations of all sizes, in any industry.
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Reviews of ServiceNow
I used ServiceNow in a Desktop Support Role
Comments: I used ServiceNow daily, almost hourly to be honest, as a Level 2 Desktop Support Agent. It replaced vFire which was getting slow and agonizing to work with. Tickets would come in and we would perform the work and move the ticket along and/or close it altogether depending on the job. I liked using it and felt it was very robust and powerful while still being nimble and problem free.
Pros:
ServiceNow is fast and issue free so long as it's setup correctly. The interface is simple and easy to understand. The learning curve, unlike older software, is practically nonexistent.
Cons:
Sometimes tasks can have subtasks that are nested so deeply that they can be missed on first glance. I wish the software had a simpler nesting system.
ServiceNow helps us centralize our processes
Comments: Our distributed crew was able to get together and focus on a single source of information. Now that all incidences are being recorded in one place, we have more insight into how things are progressing.
Pros:
Thanks to ServiceNow, our processes are much more streamlined. Assisted in creating a streamlined operation. Our remote team's efficiency increased once we established a central hub where everyone could access the same, reliable information.
Cons:
There is some lag time when utilizing the dashboard, but I'm sure this will be addressed in a future update. In addition, I think the report function may use some tweaks.
Alternatives Considered:
Easy to setup but limited features
Comments: We use service now every time a change request needs to be raised our experience has been fine but the UI is very bad.
Pros:
It's easy to setup and has limited features without overwhelming the user
Cons:
The features are limited and UI is very bad
We all like timely results, try ServiceNow. It gives exactly that.
Comments: Try ServiceNow. It has performed really well for me and gives results quickly saving time and energy.
Pros:
Am happy with ServiceNow for many reasons but the most helpful of them all is the response time. It is very quick and super active. It can manage multiple tasks at a go and still give accurate and reliable results. ServiceNow is user friendly. It's pricing is reasonable and affordable.
Cons:
ServiceNow has it all. No challenging processes or hard to understand features. Launching and implementation is simple. Am glad to be the administrator.
ServiceNow Review by a Former Helpdesk Technician
Comments: its all good, the best ticketing software for me. also Jira
Pros:
Everything, I love ServiceNow. I used it in 4 different IT BPO companies here in the Philippines.Integration to other systems is really good and helpful.
Cons:
I can't think of any Cons using ServiceNow, it really depends on the Management or Admin that handles ServiceNow. some management can't utilize ServiceNow's great features.
