What Is ServiceNow?

IT service management solution designed to help growing IT organizations facilitate collaboration across teams to identify the root cause of problems and manage incidents to boost productivity. ServiceNow lets teams use AI-enabled virtual agents to use custom templates and manage requests related to common customer service and HR situations. Features of the platform include change and release management, predictive intelligence, and knowledge management.

Who Uses ServiceNow?

ITSM space. This includes growing organizations of all sizes, in any industry.

ServiceNow Software - 1
ServiceNow Software - 2
ServiceNow Software - 3
ServiceNow Software - 4

Not sure about ServiceNow? Compare with a popular alternative

ServiceNow

ServiceNow

4.4 (183)
Not available in your country
No pricing found
Free version
Free trial
67
No integrations found
4.1 (183)
4.2 (183)
4.3 (183)
VS.
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
No pricing found
Free version
Free trial
56
1
0.0 (0)
0.0 (0)
0.0 (0)

Other great alternatives to ServiceNow

ServiceManager
Top rated features
No features have been rated by reviewers for this product.
MetricStream CyberSecurity Solution
Top rated features
Audit Management
Incident Management
Policy Management
ArcSight
Top rated features
Access Controls/Permissions
Reporting/Analytics
Vulnerability/Threat Prioritization
vFire
Top rated features
No features have been rated by reviewers for this product.
Assyst System
Top rated features
Alerts/Escalation
Reporting/Analytics
EV Service Manager
Top rated features
Incident Management
Self Service Portal
Support Ticket Management
USU IT Service Management
Top rated features
No features have been rated by reviewers for this product.
SRM Software
Top rated features
No features have been rated by reviewers for this product.
KACE
Top rated features
Access Controls/Permissions
Automatic Patch Deployment
Patch Management

Reviews of ServiceNow

Average score

Overall
4.4
Ease of Use
4.1
Customer Service
4.3
Features
4.5
Value for Money
4.2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Brandon
Brandon
Press Assistant in US
Verified LinkedIn User
Information Technology & Services, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

I used ServiceNow in a Desktop Support Role

5.0 2 years ago

Comments: I used ServiceNow daily, almost hourly to be honest, as a Level 2 Desktop Support Agent. It replaced vFire which was getting slow and agonizing to work with. Tickets would come in and we would perform the work and move the ticket along and/or close it altogether depending on the job. I liked using it and felt it was very robust and powerful while still being nimble and problem free.

Pros:

ServiceNow is fast and issue free so long as it's setup correctly. The interface is simple and easy to understand. The learning curve, unlike older software, is practically nonexistent.

Cons:

Sometimes tasks can have subtasks that are nested so deeply that they can be missed on first glance. I wish the software had a simpler nesting system.

Sudhir
CASS Lead in India
Financial Services, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Single solution for your IT management needs

5.0 last month New

Comments: My overall experience has been very good. It is a one stop solution for managing your IT requirements and is pretty much structured. users get real time updates on the service now requests and it keeps track of all the past requests raised by the users. We used it for a our requirements ranging from a very simple password reset for an application to installing a new application altogether.

Pros:

The best part that I like the most about Service Now is it's completely automated. We have used this tool for IT management whereby anything related to raising a request for a hardware or a software installation requirement would be logged on Service Now. The logging process is pretty simple and once logged this will create a notification for the supervisor to review and approve.

Cons:

In the past, we have had challenges in re-opening the service now tickets once they were closed in error. This led to a number of internal complaints as we had to requests the users to open new tickets for the same request.

Mihir
Information Security Intern in US
Education Management, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Easy to setup but limited features

3.0 6 months ago

Comments: We use service now every time a change request needs to be raised our experience has been fine but the UI is very bad.

Pros:

It's easy to setup and has limited features without overwhelming the user

Cons:

The features are limited and UI is very bad

Verified Reviewer
Verified LinkedIn User
Higher Education, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

ServiceNow Gets You Working Now

5.0 4 months ago

Comments: I love the software and use it daily. It is performing well and never is down or unavailable for use. It is a reliable and effective tool for our organization.

Pros:

The software is easy to use and read exactly what details you need. It is customizable to run various reports, as well as for automated actions for things you need done when some steps are completed.

Cons:

It does require someone to be an administrator to really learn the platform and be able to configure it the way it is needed. It is not as mobile device friendly as it could be.

Narendran
Associate Consultant in India
Information Technology & Services, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

ServiceNow User Review

5.0 2 weeks ago New

Pros:

I use ServiceNow for working on the tickets assigned to me. It is very easy to handle for maintaining our current status on the ticket and update the stakeholders/users to keep them on track on the issue or request. It also gives us the option to link any change or problem associated to it. We have the flexibilty of creating incident task and see all related incident created by same user.

Cons:

As of now I haven't felt any limitations with ServiceNow. Will update if any in future.