eWay-CRM

A+++. The Best CRM Software in the Market

Comments: I was a 10+ years users of the obsolete, outdated, full of issues Microsoft Business Contacts Manager. The thing was free and Microsoft did not care to update it and discontinued it. I spend 2 to 3 months checking almost all CRM software I could find before selecting one to replace Microsoft Business Contact Manager, as I wanted to make sure I did this only once. I picked eWay-CRM and I picked right. Imported the old database without any issue and set it up and customize it myself, even though I have no IT background. Very easy to set up and to customize.

Pros:

Things that I like the most: 1. Customization. You customize the forms, the views, the database, the workflows, and everything and use them whatever way you want to use them. Really. 2. The breadth of features. Whatever you want to do, eWay-CRM has a way to do it. 3. Customer service. You call customer service in the USA any time during working hours and [SENSITIVE CONTENT HIDDEN] will pick up the phone in 5 seconds and solve your issue pronto. 4. The stability. Windows 10 and Office have dozens of updates and changes. You can always count on eWay-CRM to be there, stable, available 100% of the time. 5. Reliability. Everything is backup in the cloud instantly. My data is safe.

Cons:

I like eWay-CRM so that much that I cannot think on anything to change, except some very minor icon function changes I suggested in the online forum. Has not been changed because fellow users did not agree with my suggestion. I can live with that and recognize that that only changes with a lot of users support can be implemented.

New eWay User

Comments: I am enjoying it so far & love that it is all in Outlook.

Pros:

That it integrates with Outlook very easy. I am looking forward to seeing what this CRM will do.

Cons:

I have not learned how or if this will allow you do send multiple personalized emails from the task list yet, to hit multiple people on follow ups with one email.

Honest opinion

Pros:

Nothing comes to mind.

Cons:

For me, E-way CRM is not very clear and intuitive. On a small laptop monitor, I constantly have to zoom in, zoom out, and move windows around. I am always missing a part of the workspace. I often have to reinstall the entire Outlook plus Eway for it to work correctly again. And most importantly, it significantly slows down Outlook during startup.

excelent value for money

Comments: My overall experience with eWay-CRM has been exceptionally positive. The system is highly intuitive and seamlessly integrates with Outlook, making it easy to manage our sales pipeline. Its comprehensive features for contact management, deal tracking and project management have streamlined our workflow and improved our sales efficiency. Additionally, the customer support team is responsive and helpful, ensuring any issues are promptly resolved.

Pros:

I highly recommend e-Way for sales tracking and lead management. It has transformed our sales process with its user-friendly interface, comprehensive features, and seamless integrations. e-Way is a game-changer for any sales team.

Cons:

Repoting seems to be a little bit complicated.

Alternatives Considered: Dynamics 365

Reasons for Switching to eWay-CRM: user-friendly interface, seamless integrations - excellent value for money

eway review

Comments: generally better at the start of the contract, jiri was excellent and very helpful. the support team is also very helpful, however not very flexible when it comes to the charges for things in the system i/e mistakes etc. i understand that there are busienss costs etc, however if thats the case that peopel can make mistakes, it should also be the case that the systme should allow a user to rectify those mistakes i/e restoring a deleted field.

Pros:

easy to use system as long as you dont make any mistakes.

Cons:

accidentally removed a field from the system and to have it restored would cost us a support fee..