15 years helping Irish businesses
choose better software

What Is Epos Now?

Serve customers, take payments, and run your entire business from a single POS system! Epos Now POS hardware and software designed to work together in complete harmony, worth game-changing features all within a budget that suits you.

Who Uses Epos Now?

Epos Now's award-winning POS offers specialized hardware and software for all kinds of retail and hospitality businesses of any size, with an overall Trustpilot score of 4.5/5 (April 2024).

Epos Now Software - Epos Now Complete Solution

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Reviews of Epos Now

Average score

Overall
3.3
Ease of Use
3.3
Customer Service
3.0
Features
3.3
Value for Money
3.1

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Damien Paul
Damien Paul
Restaurant Manager in UK
Verified LinkedIn User
Food & Beverages, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Helpful after sales

5.0 3 weeks ago New

Comments: From sales to after sales the service have been meeting my expectations. Their live chat environment is really helpful

Pros:

I love the after sales offered by epos now they have 24 ×7 support which gives me confidence

Cons:

I didnt dislike anything related to eposnow

Epos Now Response

3 weeks ago

Hello Damien Paul Thank you for sharing your feedback with us! We're absolutely thrilled to hear that you received a fantastic service from us. Knowing that our customers love our service brings us so much joy! Your kind words will definitely be shared with the entire team. If you ever have more to share or need assistance, feel free to reach out. Thanks once again, Epos Now

Kalawna
Owner in Canada
Consumer Goods, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Epos is Getting there.

4.0 4 weeks ago New

Comments: I'm critical about their POS but after transferring to a more suitable POS for my type of business I returned to Epos as they have far superior customer service and the system is easier to use.

Pros:

The Cost is superior, they have 24/7 support, once they have finished with their programming I'd have to say it will be fantastic.

Cons:

The scanner and the lack of apple compatibility.

Epos Now Response

4 weeks ago

Hello Kalawna, Thank you for sharing your feedback with us! We're absolutely thrilled to hear that you received a fantastic service from us. Knowing that our customers love our service brings us so much joy! Your kind words will definitely be shared with the entire team. If you ever have more to share or need assistance, feel free to reach out. Thanks once again, Epos Now

Samantha
Director in UK
Hospitality, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Appalling company and terrible equipment

1.0 4 weeks ago New

Comments: Absolutely shocking. Worlds worst service!

Pros:

Nothing at all this company is shocking in every way

Cons:

Unfortunately I've been stung twice by this company. First time I purchased their software and they didnt support the set up properly, sent me faulty equipment, cut contact once they had my money and overcharged me for support services I never purchased. It took months and months to correct. The second time when I started up my own business I decided to use them reluctantly because it was easy to transfer menus etc across from the old business to the new business. To get the same monthly price I had to pay a year in advance and thats when it went downhill. I paid my money and then the sales advisor [sensitive content hidden] who promised to transfer my menus cut contact and left me with nothing. After weeks of trying to get him to respond and filing complaints the Customer Relations manager with not the correct tech experience attempted to transfer all my menus and lost them all. £200 staff wages menu developing just gone like that! Now the software team are suggesting that menus with sub categories cannot be transferred. What a ridiculous system to set up that cannot thrn be transferred and better still why did no one advise of this before I paid an employee £200 to set up the menus. Now no one is responding to me. Ive paid a years worth of licenses and now got zero service and no till system. Shocking company and the poor service is across the board. Theres plenty other EPOS companies to deal with avoid these money snatchers at all costs as when there are software faults the tech teams are under qualified and just try to wing it regularly making your problems even bigger! AVOID!!

Epos Now Response

3 weeks ago

Hello Samantha, Thank you for taking the time to leave a review. I am sorry to read your comments and to learn about your experience to date. I am keen to help you resolve any outstanding issues. please feel free to reach out to me and my team directly at [email protected]. Thanks again for your share, EposNow.

Jay
Owner in US
Sports, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Affordable and Functional

5.0 3 weeks ago New

Comments: Been a functional system for my Golf Simulator business with great processing fee rates and the customer service has been very good. My business is a seasonal business from November - March and they were able to suspend my monthly fees when I'm not in business (very accommodating to my business needs!).

Pros:

Payment processing fees were the best I came across when looking for a pos system.

Cons:

Being a European company, some of the lingo is different than the USA.

Epos Now Response

3 weeks ago

Hello Jay Thank you for sharing your feedback with us! We're absolutely thrilled to hear that you received a fantastic service from us. Knowing that our customers love our service brings us so much joy! Your kind words will definitely be shared with the entire team. If you ever have more to share or need assistance, feel free to reach out. Thanks once again, Epos Now

Denise
Denise
Owner in US
Verified LinkedIn User
Retail, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Works for our store!

4.0 5 years ago

Comments: Overall, the flexibility and customization is the best feature and the reason we stay. In addition, Epos is always updating and improving! Very helpful customer service group!

Pros:

Flexibility and customization of the software.

Cons:

Integrations - We have a few integrations - Shopify, Mail Chimp (which was discontinued), Postal options, etc. The integration we're least pleased with is Shopify. Everything is an add on which makes it hard for small startups.