HubSpot CRM

Easy to Use Popular CRM for Small Businesses

Comments: Hubspot CRM is an awesome CRM that I have set up for many of my clients with small businesses. It is easy to deploy, implement and maintain. It is also easy to teach to clients and there is low learning time. While not the most powerful CRM, it is surely the best CRM for small businesses. I highly recommend Hubspot CRM to every small business.

Pros:

The best thing about Hubspot is that it's a very popular CRM software so if you run into any problems - you can easily find someone to help you. Also, there are a lot of tutorials available online from where one can easily learn Hubspot CRM. Another thing that I like very much about Hubspot CRM is that it has a free plan which can be highly beneficial for small businesses and startups. Even the free plan is competitive with paid plans of other CRMs. Another pro about Hubspot CRM is its intuitive workflow and user interface that makes it very easy to learn and use. Hubspot CRM is the easiest CRM I have ever used - even someone with below-average knowledge can use Hubspot easily with proper training. Also, there are a lot of integrations available like WordPress integration which is very useful for small businesses.

Cons:

There aren't many advanced features available with Hubspot CRM so it may not be very useful for large businesses. Also, there is a free plan and there is quite an expensive plan - I wish there was something in the middle as not everyone can afford it. However, one can start with a free plan and move to a paid plan when needed so that's a plus.

Alternatives Considered: Dynamics 365

Reasons for Switching to HubSpot CRM: Hubspot was recommended by many of my co-workers and also has a free plan.

Best CRM for small businessess

Comments: Overall this is by far the best and easiest system to implement in a small business. It allows us at a low cost to track leads, manage contacts, and close deals.

Pros:

HubSpot is easy to deploy and setup. I like that you can upload an excel spreadsheet with all your contacts and companies into HubSpot which allows the data to be quickly synced. In addition there are a lot of integrations available for various commonly used business software with HubSpot such as WooCommerce and WordPress.

Cons:

There are some features that are limited or not available depending on your level of membership plan.

Alternatives Considered: Salesforce Service Cloud and monday.com

Reasons for Choosing HubSpot CRM: Tracking everything in excel became unmanageable.

Switched From: Microsoft Excel

Reasons for Switching to HubSpot CRM: HubSpot was the perfect fit for our business and it allowed us to take advantage of a full blown CRM system at a low cost.

Good for firms that need a first CRM

Pros:

It is helpful for the essentials of CRM functions with Sales teams that are just starting out.

Cons:

It does not have the ability to scale with the company to operate at scale outside of the marketing platform.

Alternatives Considered: Salesforce Sales Cloud

Reasons for Switching to HubSpot CRM: We were not ready for Salesforce at the time due to the price and operational overhead the system generates.

Great CRM with great capabilities and features

Comments: We wanted a CRM in place for managing all our contacts and leads, Hubspot has helped us with managing all of our sales pipeline and conduct marketing activities as such as delivering great emails, landing pages and automate marketing activities.

Pros:

Lead management is the best part for us managing all the leads based on the lead scoring model in place. The CRM helps us manage our sales pipeline very effectively and helps us identify interested opportunities.

Cons:

This is a general one but it is expensive to use Hubspot for all small and medium size businesses, and also the reporting is quite basic.

Alternatives Considered: Zoho CRM

Reasons for Choosing HubSpot CRM: It was the experience of the CRM manager which was towards Hubspot

Switched From: Pardot

Best CRM for small business

Comments: With Hubspot my company was able to create new sales funnels, improve comunication process and undestand how is the best way to interact with your customers. It gives us a lot of insights, not only with new clientes but also with our own inner workflows.

Pros:

Lead management and ticket system are the two most useful features from Hubspot.

Cons:

I would love it to have WhatsApp business integration

Alternatives Considered: Zoho CRM, SugarCRM, Bitrix24 and Zendesk

Reasons for Choosing HubSpot CRM: Zendesk was too expensive and not so easy to work with

Switched From: Zendesk

Reasons for Switching to HubSpot CRM: It has a free version for small business, and it has Spanish support