HubSpot CRM

User-Friendly Interface

Pros:

I liked HubSpot CRM for its user-friendly interface, powerful free tier, seamless integration with other HubSpot tools, and strong customization options. It also offers useful automation, reporting, and support, making it easy to manage and scale customer relationships.

Cons:

The main downsides of HubSpot CRM are its potentially high cost for advanced features, complexity in pricing, and some limitations in deep customization.

HubSpot is the go-to CRM for simplicity and for all the bells and whistles

Comments: HubSpot CRM is very quick to get set up and an essential toolkit for anyone managing clients, activity, pipelines, sales etc.

Pros:

The biggest pro of HubSpot CRM for me is the record keeping of contact history in my contact records.

Cons:

Sometimes all the advanced features can be a little complicated, but there is plenty of support to guide you through.

Alternatives Considered: ClickUp

Reasons for Choosing HubSpot CRM: A client used HubSpot and after being added to their account, I liked the more solid functionality of HubSpot

Switched From: ClickUp

Reasons for Switching to HubSpot CRM: A client used HubSpot and after being added to their account, I liked the more solid functionality of HubSpot

Unreliable Chat Support - Misleading Advertising

Comments: Terrible when it comes to support.
I wouldn't count on their live chat as it's extremely unreliable.

Pros:

CRM features such as contacts and deals.

Cons:

The support is terrible and oversold. You are told if you upgrade to a paid plan you get access to 24/7 around the clock chat support - unless they are not avilable. They may not be available due to simple reasons such as not working on weekends, holidays, or just too many enquiries.

Alternatives Considered: Salesforce Sales Cloud

Reasons for Switching to HubSpot CRM: User Interface and the Sales Pipeline being user friendly.

King of CTMs for a Reason

Comments: Overwhelmingly positive. Every client I have implemented HubSpot for has been very happy with the results and we’re able to see results as early as the first month of usage.

Pros:

The data that you are able to get out of the system about a customer. When everything is connected correctly with all of your existing software systems and your website, you are able to provide your sales agents with extremely valuable information that they would only be able to get through a system like HubSpot. It increases the chance of closing a deal and converting a lead into a customer tenfold!

Cons:

It would be the price. It’s a tough sale for an agency to recommend to a client who has never used a CRM before and does not understand the value of having a system like this.

Hubspot is the essential all-in-one system.

Comments: Professional. The whole experience is very proper with the integration team that teaches you how to use the system. We love Hubspot, it is our main core of our business now. It is where we track everything, get reports, and see how we can further track our leads, customers, and improve sales.

Pros:

Hubspot is an all-in-one type of system. It not only connects to basically all programs and apps that you operate on, but it is very customizable for any business structure. It is simple to use & gives structure to our entire company - marketing, sales, and customer support.

Cons:

It was a bit trucky to set up at first, to migrate everything across from our previous CRM. You have to do some custom mapping of fields, and we lost some customer notes, but the support team was very patient & helpful.