What Is HubSpot CRM?

Whether you've got a small team of five or a sophisticated sales force of 500, HubSpot offers pricing and packaging options that grow with you. HubSpot customer relationship management (CRM) software is built for companies that want to spend less time logging data. It keeps all your contacts in one centralized, customizable database. And you can see everything about a lead in one place -- no more digging through inboxes to find information. Start using the free HubSpot CRM today.

Who Uses HubSpot CRM?

The HubSpot CRM is built for growing teams. Today, over 100,000 customers in more than 120 countries use HubSpot's award-winning software to attract, engage and delight their customers.

Where can HubSpot CRM be deployed?

Cloud-based
On-premise

About the vendor

  • HubSpot
  • Located in Cambridge, US
  • Founded in 2012

HubSpot CRM support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Belgium, Brazil, Canada, China and 19 others

Languages

English, French, German, Japanese, Portuguese and 1 others

HubSpot CRM pricing

Starting Price:

US$0.00
  • Yes, has free trial
  • Yes, has free version

HubSpot CRM has a free version and offers a free trial. HubSpot CRM paid version starts at US$0.00.

About the vendor

  • HubSpot
  • Located in Cambridge, US
  • Founded in 2012

HubSpot CRM support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Belgium, Brazil, Canada, China and 19 others

Languages

English, French, German, Japanese, Portuguese and 1 others

HubSpot CRM videos and images

HubSpot CRM Software - HubSpot CRM sales pipeline
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HubSpot CRM video
HubSpot CRM Software - HubSpot CRM sales pipeline
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Features of HubSpot CRM

  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Scheduling
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Campaign Management
  • Client Management
  • Client Tracking
  • Collaboration Tools
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Customer Database
  • Customisable Reports
  • Customizable Fields
  • Data Import/Export
  • Document Management
  • Document Storage
  • Email Management
  • Email Marketing
  • Email Templates
  • For Financial Institutions
  • For Mac Devices
  • For Startups
  • For iPad Devices
  • Forecasting
  • Interaction Tracking
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Marketing Automation
  • Mobile Access
  • Opportunity Management
  • Performance Metrics
  • Pipeline Management
  • Predictive Analytics
  • Project Management
  • Quotes/Estimates
  • Referral Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Pipeline Management
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Segmentation
  • Social Media Integration
  • Task Management
  • Territory Management
  • Third Party Integrations
  • Third-Party Integration
  • Workflow Management

HubSpot CRM Alternatives

Over 100,000 customers in more than 120 countries use HubSpot's award-winning software to attract, engage and delight their customers. Learn more about HubSpot Marketing Hub
Asana is the easiest way to organize and manage work across teams at scale. See why Asana is a top performer on Capterra.
Intercom is an AI powered, automation-first, customer service platform that enables businesses to deliver fast support at scale.
Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
Drive growth with Sales Cloud 360, the best-in-class sales solution that drives rep productivity on the world's #1 CRM platform.
High-end solution designed for sales, collaboration, communication, social networking, and workflow management.
Pipedrive is an easy to implement CRM software tool that helps you focus on the activities that drive deals to close.
Grow your leads and convert more deals by adding the power of marketing to your sales arsenal with Constant Contact Lead Gen & CRM.
Sales engagement platform that helps businesses identify prospects, engage them through personalized campaigns & drive sales pipelines.

Reviews of HubSpot CRM

Average score

Overall
4.5
Ease of Use
4.4
Customer Service
4.4
Features
4.3
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Franki
Franki
VP Marketing & Cofounder in Australia
Verified LinkedIn User
Computer Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

HubSpot is simple to use, great features and great support. I can not image using another solution

5.0 3 weeks ago New

Pros:

HubSpot is absolutely amazing! I can't stress enough how simple it is to use. The user interface is intuitive and navigating through the platform is a breeze. From setting up my account to utilizing all the features, HubSpot makes everything so straightforward.Speaking of features, HubSpot has an incredible range of tools that cover every aspect of my business needs. I can manage contacts, generate leads, run email marketing campaigns, handle social media, and analyze data—all within one platform. It's a comprehensive solution that has streamlined my workflow and made my life so much easier.But what truly sets HubSpot apart is its customer support. Whenever I have a question or encounter any issues, their support team is there to assist me. They are responsive, knowledgeable, and genuinely dedicated to helping me succeed. It's such a relief to know that I can rely on their support whenever I need it.Honestly, I can't imagine using any other CRM solution. HubSpot has surpassed my expectations in every way, and I'm truly grateful for its outstanding product and service. If you're looking for a CRM platform that's simple to use, packed with great features, and backed by amazing support, I wholeheartedly recommend HubSpot. It's been a game-changer for my business.

Cons:

I cannot think of any, to be honest.

Rudolph
Rudolph
Managing Director in US
Verified LinkedIn User
Real Estate, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

You will be spot on if you use HubSpot.

5.0 last month New

Comments: I used to hate CRM software. I would make my own CRM from Microsoft One Note. However once I started using this I liked it so much better than salesforce. I love the interface, how it keeps me on top of clients, the notifications. I like to set reminders months in advance and I never lose track of any customers. It helped me personally manage a campaign of hundreds of leads and few hundred more of existing clients.

Pros:

The email campaigns, customer management, sales campaigns and customization.

Cons:

The price you need to pay to put together an email sequencing campaign. Last I checked it was $400 a month to enable that feature. That's my only issue with the software. Other than that I love it.

Alternatives Considered: Salesforce Sales Cloud

Reasons for Choosing HubSpot CRM: This was a much better platform. The value is also incredible. It staggering how many features you get for free. It's nuts. You can run a company's marketing, sales, and lead generation campaigns effectively for FREE.

Switched From: Salesforce Sales Cloud

Reasons for Switching to HubSpot CRM: In my opinion this is THE BEST CRM you can use. Especially considering what you get for free. In this time of financial insecurity you need to use what you can get for free to keep your overhead low.

Kenneth
CEO in US
Insurance, Self Employed
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

Hubspot, do not believe what the sales people say

3.0 last month New

Comments: My overall experience was not well and would never recommend and would say stay away at all possible.

Pros:

Hubspot allowed some allowances for ease of use.

Cons:

Less integration than was promised and customer service and billing are shady and not knowledgable. The calendar scheduler is way too limiting also.

Alternatives Considered: Vertafore Agency Platform

Reasons for Switching to HubSpot CRM: Price and supposed to be more functional.

Verified Reviewer
Verified LinkedIn User
Marketing & Advertising, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source
Source: GetApp

The best CRM for growing companies

4.0 3 months ago

Comments: We are very satisfied with HubSpot and we will surely maintain it permanently, its cost-benefit ratio is excellent.

Pros:

I love marketing, sales and customer experience automation aligned to the scalable growth of companies.

Cons:

The onboarding of the HubSpot team was very bad and that caused us to take a long time to understand the commercial methodology that HubSpot supports.

Alternatives Considered: Pipedrive

Reasons for Choosing HubSpot CRM: Because the other software was used to manage projects and we needed something professional and powerful.

Switched From: Bitrix24

Reasons for Switching to HubSpot CRM: Because the other software is very good for sellers but not for companies looking to grow.

Dusti
Dusti
Senior BDA/AE in US
Verified LinkedIn User
Market Research, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

HubSpot CRM is easy to use. Onboarding has HubSpot Academy. Customizable. Best CRM.

5.0 last month New

Pros:

HubSpot is easy to use. Onboarding has been quick because of HubSpot Academy. 100's of video pieces of training with activities and quizzes are available. Integrations with LinkedIn Sales Navigator and Seemless.AI have increased our cold outreach by 500%. Pipeline management and reporting are totally customizable and custom dashboards are real-time accessible with drill downs to the data with just one click. Working in it on a daily basis and managing a team's activity remotely requires HubSpot to make it possible.

Cons:

Based on the contact record view for the system. Contacts are linked to the company record but it can be hard to see all activity in the account because the contact record is where everything happens. Without a view of the overall company unless you specifically go to the company record as a separate motion.