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What Is Scout?

Scout is the new standard in pet sitting software. Our easy-to-learn modern app experience is preferred by dog walkers and pet sitters around the world. Scout has the simplicity your clients need and robust features your team deserves. Repeating appointments, GPS tracking, automated invoicing, and the best custom branding options in the pet sitting industry. Find out why pet sitters everywhere are choosing Scout. Try Scout risk-free today with our 60-day money back guarantee!

Who Uses Scout?

Scout is a fast and easy dog walking and pet sitting software for companies of any size. Both independent pet sitters and large companies can take advantage of Scout's advanced features.

Scout Software - Daily Schedule
Scout Software - Dashboard
Scout Software - Report Card
Scout Software - Alarm

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Reviews of Scout

Average score

Overall
4.8
Ease of Use
4.9
Customer Service
4.9
Features
4.6
Value for Money
4.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
87%
4
12%
1
1%
Sandra
Sandra
Owner & pack leader in US
Verified LinkedIn User
Professional Training & Coaching, Self Employed
Used the Software for: 1+ year
Reviewer Source

Awesome App, FANTASTIC customer service

5.0 3 years ago

Comments: Overall, I love the app!

Pros:

I absolutely love this app! It makes it so easy for my clients to request services, to charge my clients, and to get paid! They are always adding new features to the app as well, most recently they added the option to customize the app to have your business logo instead of Scout's, so cool! another great thing about this app is that the people behind the scenes are invested and their work and their customers! They are always very responsive when I have an issue and really go above and beyond to help in whatever way they can! Another one of the awesome features they offer is a plug in so you can have a contact form on your website that will filter leads directly into the scout website and I was having trouble installing the plugin so [SENSITIVE CONTENT HIDDEN] did it for me! Thanks [SENSITIVE CONTENT HIDDEN]!

Cons:

I did take off one star for functionality, I wish I could have just been a half a star because it's not the biggest deal but sometimes when I go to check in a dog for a service and take the picture the app restarts and doesn't check in the dog and I have to wait for the app to restart reopen the client and then take the picture again and of course it always happens when the first picture was awesome! it's happened in the past and I told them and they definitely made it better, it doesn't happen every time but it still happens every now and then.

Jenn
Owner in US
Consumer Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Awesome Software from and Awesome Team

5.0 3 years ago

Comments: This is one of the best tools for a growing pet care business. The scheduling management alone prevents human error that leads to dissatisfied clients. The interactive payroll feature makes things MUCH easier if you pay your staff per appointment. Before the pandemic, I was seeing accelerated growth of the company due to more efficient management, staff management (tools for supervising work quality), and more time to actually speak with clients. I started using Scout for Dog Walking and Pet Sitting, and now use it for Dog Training appointments as well. I recommend it to other pet care companies who are trying to compete with app based corporations.

Pros:

-drag and drop scheduling in the Staff calendar -customizable automatic charges for weekends and holidays -view report cards and GPS maps of past appointments for staff accountability -interactive payroll reports -automatic Sales tax on invoices -ability of client to pre-pay with account credits -secure credit card and paypal processing through braintree -staff profiles store important information -I can add administrator and staff calendars to my google calendar -client app can be branded for individual businesses -STELLAR customer service -a team that listens to customers and updates the platform with new features regularly

Cons:

-can't manually add any non-taxable items onto an invoice (yet!) IE: Gratuity, Reimbursement for cab fare, etc.

Natasha
Owner in Canada
Veterinary, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Limited, buggy, poor & grumpy support

1.0 3 years ago

Comments: The owner / operator, 1 man show behaves like his software is perfection. Behaves insulted when you attempt to give constructive criticism on a growing and developing product. Even when sharing comments from my clients he just dismissed me. Retorts by mentioning his ‘thousands of happy clients.’ He has never owned a pet sitting business and is missing the subtle nuances that could make this product great and is NOT open to making the product better or making his clients happy.

Pros:

Fun modern design. Great potential. Pretty good price point & responsive email support. Has helped me see exactly what we need moving forward. Most of the time email support is good.

Cons:

Too many seemingly simple things to list: No On / off toggle to customize preferences. Clients are bombarded with so many useless automated emails that when it’s an important one they get ignored. (No option to turn off check in / out emails). *Don't even attempt to ask for phone support even in an emergency!!!! I truly dread having to email them for help as there is attitude. Email support is often good but sometimes I dont even get a reply. The app is constantly buggy either not loading or reminding you 20x up to 10pm to check out a dog that was already checked out!! Bing bing bing bing. No way to turn this off either. Blank screen. Happens Every day on app for iphone & android. Schedule continues to show cancelled appointments. They are in a different color but really clog up schedule and there is no way to delete them off the schedule, only cancel them. You cannot delete a client. Only deactivate. Which when sending out bulk emails is absurd ie: i sent out a bulk email and it was sent to a client who’s dog had died 3 months previous 😞🙃 Schedule often doesn't load for staff at all lately- a total nightmare to run a business like this

Scout Response

3 years ago

Hi Natasha, thanks for your candor! I am personally sad to see anyone leave, but I'm confident that we provided you with professional, respectful support in all of our interactions. We're always willing to hear both constructive feedback and criticism and do so with class. I apologize that we couldn't offer 24/7 phone support or create one-off features for your specific use case. When it comes to product decisions, we need to ensure we're spending time on the features and functionality that provide the most value to all of our customers as a whole. Given your treatment of myself and my team over the past few months, I think this split is best for both of us. Regardless, I do wish you all the best.

Brooke
Owner in US
Consumer Services, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

The best pet sitting software I previewed!

5.0 4 years ago

Comments: Overall I would give Scout 100 gold stars if I could.

Pros:

Not only do I love the ease of use of this software, my clients do too! So many comment about how easy it is to book appointments, and how simple Scout has made billing (it's automatic!). Scout is always being improved upon, and the customer service is beyond top notch. You also cannot beat the cost.

Cons:

No Cons! Any feature I have wanted for is on their list of "to-dos" to have out by the end of the year.

Kimberley
Owner in Canada
Consumer Services, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Scout was a great choice for my business

5.0 5 years ago

Comments: Our clients find Scout easy to use. They really enjoy the visit reports and photos that are automatically sent to them upon the completion of each service. The customer service with Scout is top notch. Best of all the software works properly, every time. Scout is highly automated which saves me a ton of time on administrative duties compared to the software I had previously.

Pros:

Scout is easy to use and reliable. In the field I need software to work properly, every time. I can't waste precious time uninstalling and re-installing an app and with Scout I don't have to. The app is gorgeous and my clients seem to love it as much as I do.

Cons:

The only drawback for me at this time is that billing cannot be customized (pre-pay, packages, etc.). This is something our previous software had and I've been telling my clients "It's coming" for a little over two months. But I am confident it is coming and I appreciate that Scout takes the time and care to do things properly - you don't want glitches with payments.