Who Uses FixMe.IT?

IT professionals from businesses of all sizes and across various industries

What Is FixMe.IT?

Remote support solution designed for delivering instant unattended and on-demand support to clients located anywhere in the world. Starting at just $25 per month, FixMe.IT provides multi-session handling, unlimited on-demand support and access up to 150 unattended machines. Other key features include branding, multi-monitor navigation, two-way desktop sharing, file transfer, drawing tools, session recording, reporting, and much more.

FixMe.IT Details

Techinline

https://www.techinline.com

Founded 2007

FixMe.IT Pricing Overview

FixMe.IT starts at US$25.00/month. FixMe.IT does not have a free version but does offer a free trial. See additional pricing details for FixMe.IT below.

Starting Price

US$25.00/month
See pricing details

Pricing Details

Priced per concurrent seat. Multiple logins allowed. Unlimited sessions.

Free Version

No

Free Trial

Deployment

Cloud, SaaS, Web

Installed - Windows

Training

Live Online

Documentation

Support

24/7 (Live Rep)

Business Hours

Online

FixMe.IT Features

Remote Support Software
Diagnostic Tools
File Sharing
Real-time Chat
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

FixMe.IT Reviews

Showing 5 of 328 reviews

Overall
4.8/5
Ease of Use
4.8/5
Customer Service
4.6/5
Features
4.4/5
Value for Money
4.7/5
R. curtis M.
System Analyst
Civil Engineering, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 21/11/2018

"Best Remote Access Software Available"

Comments: I use this application daily to provide help desk and server support to many customers. The price is great and the features are fantastic.

Pros: The is by far the easiest remote access software I have ever used. As an IT manager, this software has saves me $1000s every month. With just a few clicks I can access customer's computers and correct problems while never leaving my office. My customers love this process. I can store computers for anytime access so I can manage many servers and computers 24/7 without requiring brick and mortar access.

Cons: If I could fix a few things I would make this software available for MAC and get a different URL. I have to constantly spell the word "IT". It seems such a simple word but it does not correlate to web browsing to the common internet user. Few people have ever visited a .it domain.

  • Reviewer Source 
  • Reviewed on 21/11/2018
Michael D.
owner
Computer & Network Security, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    3/5
  • Customer Support
    4/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 17/1/2020

"Long time user"

Comments: I have used Logmein, Teamviewer and Fixme extensively along with sharing some small use with other products. FixMe is by far the easiest for my company and its customers. Install is easy and it is safe. I support a lot of the medical community and it being HIPAA compliant is a big plus.

Pros: Easy to have remote users install. Simple console. Great value for money.

Cons: No Apple support, no multi user support.

  • Reviewer Source 
  • Reviewed on 17/1/2020
Olaf D.
Sys admin
Education Management, 51-200 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    2/5
  • Customer Support
    3/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 4/2/2020

"Cheap & Stable"

Comments: Reporting the above case (user revokable unattended access) would be taken in consideration by FixMe and that’s the last we heard about it. (almost a year now)

Pros: Cheap and stable is the opposite of my ex so that’s a plus.
Price -> Affordable per admin (unless you have 150+ unattended clients)
Stability -> No downtime experienced
Self updating client

Cons: - No OSX expert app
- No Android expert app
- No IOS expert app
- No client app for the above either, but that’s clear when you buy.
- Unattended client access can be revoked by the user without any hassle. (which isn’t helping if your client computers are used by schoolchildren)
- For every 150 unattended seats you need to buy an extra admin license, whether you have more than 1 admin or not

  • Reviewer Source 
  • Reviewed on 4/2/2020
Alex R.
IT Manager
Government Relations, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 21/1/2020

"Great bang for the buck!"

Comments: I like the simple connecttion to it and the unattended access feature the most. It allows me to connect to my end users easily and quickly.

Pros: Fixme offers remote admin access to end points that are in the field and not connected to the local domain via VPN or other connection options. This is helpful for setting up and troubleshooting issues on end points. And it is much cheaper price than competitors

Cons: Sometime the local admin access for restarting as a system service is a bit wonky, its best to setup the PC and unattended access while on the local network to the domain and then kick the device out the door than trying to gain unattended access after the fact. Alsomany competitors have additional functionality to run scripts or gather data about a device in the background without the end user seeing, and Fixme does not offer that from the best I can tell.

  • Reviewer Source 
  • Reviewed on 21/1/2020
Thomas B.
Ceo
Computer Networking, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    3/5
  • Ease of Use
    3/5
  • Features & Functionality
    3/5
  • Customer Support
    3/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Reviewed on 2/11/2017

"It's hard to knock the product as it is but it's just ok"

Comments: I am generally able to connect to my customers computers to assist with issues and install software

Pros: On demand sessions work great
East to install and setup remote clients
Easy to organize accounts by company

Cons: No Ability to go cross platform ie mac
No mobile ability
The remote control agent doesn't work, well, sometimes gets eaten by anti virus clients/or disappears for what ever reason and you can't cut copy paste really!!!
Their response is that's odd, just drag files...sorry to say that's a tedious endeavor with the spotty mouse movements.

Vendor Response

by Techinline on 7/11/2017

Hi Thomas,

Thank you for the feedback and for being our valued customer. We regret that you've experienced this copy-paste issue - this is, indeed, non-standard behavior of our application, which in most cases can be attributed to custom or advanced antivirus settings, or other 3rd party local factors that we have absolutely no control over. As suggested in most reviews here, FixMe.IT's file transfer feature is quite reliable and easy to use. Furthermore, FixMe.IT offers several file transfer options including a file transfer button and drag-n-drop, so our intent at the time was to provide you with a feasible workaround in case copy-paste didn't work with a specific client machine.

Regards,
Dan | Techinline

  • Reviewer Source 
  • Reviewed on 2/11/2017