Who Uses This Software?

IT professionals from businesses of all sizes and across various industries

Average Ratings

322 reviews
  • Overall 4.8/5
  • Ease of Use 4.8/5
  • Customer Service 4.6/5
  • Features 4.4/5
  • Value for Money 4.7/5

Product Details

  • Starting Price US$25.00/month
    See pricing details
  • Pricing Details Priced per concurrent seat. Multiple logins allowed. Unlimited sessions.
  • Free Version No
  • Free Trial Yes, get a free trial
  • Deployment Cloud, SaaS, Web
    Installed - Windows
  • Training Live Online
    Documentation
  • Support 24/7 (Live Rep)
    Business Hours
    Online

Vendor Details

  • Techinline
  • https://www.techinline.com
  • Founded 2007

About FixMe.IT

Remote support solution designed for delivering instant unattended and on-demand support to clients located anywhere in the world. Starting at just $25 per month, FixMe.IT provides multi-session handling, unlimited on-demand support and access up to 150 unattended machines. Other key features include branding, multi-monitor navigation, two-way desktop sharing, file transfer, drawing tools, session recording, reporting, and much more.

FixMe.IT Features

  • Diagnostic Tools
  • File Sharing
  • Real-time Chat
  • Screen Sharing
  • Session Recording
  • Session Transfer
  • Surveys & Feedback

FixMe.IT Most Helpful Reviews

Best Remote Access Software Available

Reviewed on 21/11/2018
R. curtis M.
System Analyst
Civil Engineering, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I use this application daily to provide help desk and server support to many customers. The price is great and the features are fantastic.

Pros: The is by far the easiest remote access software I have ever used. As an IT manager, this software has saves me $1000s every month. With just a few clicks I can access customer's computers and correct problems while never leaving my office. My customers love this process. I can store computers for anytime access so I can manage many servers and computers 24/7 without requiring brick and mortar access.

Cons: If I could fix a few things I would make this software available for MAC and get a different URL. I have to constantly spell the word "IT". It seems such a simple word but it does not correlate to web browsing to the common internet user. Few people have ever visited a .it domain.

Simple and Fast Connection

Reviewed on 6/12/2019
Rex S.
President
Computer Hardware, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
4/5
Ease of Use
4/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: It has been good, its a good product. The only draw back is the pricing structure, as others offer a scaled back speed at a free price. For some of the features its a great product to consider. Love the ability to create a custom installer, which makes the image of our company better.

Pros: Having used and still using many remote connection and management software providers, FixMe has been one that seems to work when others won't. Its fast, and simple. The remote reconnect after startup is great. Some others will not do this and requires someone at the other end to restart the software. The price and the speed of connection is worth it. The custom logo you can add to the install page is a nice feature.

Cons: If you are not using it often, and can seem expensive. Its billed monthly regardless if you are using it. Its based on technician, so if you have 3 people, you will need to have 3 licenses to all be working at the same time.

Vendor Response

by Techinline on 10/12/2019

Hi Rex,

Thank you for sharing your experience and for being our valued customer! Subscription-based pricing is the software industry standard. Some vendors do offer so-called "lifetime" licenses, but that often means paying for upgrades on a yearly basis (which in the end is a more expensive and a less flexible option). FixMe.IT delivers unlimited on-demand connections, unattended remote access, multi-window remote control, and a lot more for only $30 per month or $300 per year, and I can say with full confidence that no other vendor offers a package like that at a lower price. Sure, there are some remote support apps that offer personal licenses for under $10 or even $5 per month which allows you to access one or two remote computers, but no more than that. While we understand that FixMe.IT's pricing model might not be ideal in some cases, it is still one of the most cost-effective remote support solutions on the market.

Best,
Dan | Techinline

FixMe is exaclty what I need

Reviewed on 10/12/2019
Jon G.
CIO
Computer Networking, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Amazing consistency, fast, stable, can keep up for extended periods of time, can enable always on remote.

Pros: FixMe can do one off, or dedicated remote control. Simple, never have any problems.

Cons: Only con, file transfer is kind of weird, other than connection issues that are not FixMe issues, it worked every time.

Vendor Response

by Techinline on 13/12/2019

Hi Jon,
Thank you for sharing your experience and for being our valued customer! FixMe.IT allows to exchange files/folders via drag-and-drop, copy-paste, and the standard Send File button. You can find more information on the file transfer options here: https://docs.fixme.it/features/transferring-files-folders-and-text Could you please specify what you mean by the weirdness of file transfer? Or, if you are experiencing some sort of issues with it, please let our support team know ([email protected]).

Best,
Dan | Techinline

It's hard to knock the product as it is but it's just ok

Reviewed on 2/11/2017
Thomas B.
Ceo
Computer Networking, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source 
3/5
Overall
3/5
Ease of Use
3/5
Features & Functionality
3/5
Customer Support
4/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I am generally able to connect to my customers computers to assist with issues and install software

Pros: On demand sessions work great
East to install and setup remote clients
Easy to organize accounts by company

Cons: No Ability to go cross platform ie mac
No mobile ability
The remote control agent doesn't work, well, sometimes gets eaten by anti virus clients/or disappears for what ever reason and you can't cut copy paste really!!!
Their response is that's odd, just drag files...sorry to say that's a tedious endeavor with the spotty mouse movements.

Vendor Response

by Techinline on 7/11/2017

Hi Thomas,

Thank you for the feedback and for being our valued customer. We regret that you've experienced this copy-paste issue - this is, indeed, non-standard behavior of our application, which in most cases can be attributed to custom or advanced antivirus settings, or other 3rd party local factors that we have absolutely no control over. As suggested in most reviews here, FixMe.IT's file transfer feature is quite reliable and easy to use. Furthermore, FixMe.IT offers several file transfer options including a file transfer button and drag-n-drop, so our intent at the time was to provide you with a feasible workaround in case copy-paste didn't work with a specific client machine.

Regards,
Dan | Techinline

Support using FixMe.IT

Reviewed on 11/12/2019
Nigel F.
Principal
Computer Software, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source 
4/5
Overall
5/5
Ease of Use
4/5
Features & Functionality
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Good to excellent

Pros: a) It is extremely light
b) It provides a great number of Unattended clients.
c) Unlike the major competitors software, it does not crash on Win 10 updates
d) About 1/3 of the yearly cost of the major competitors offerings

Cons: a) When the client has customized their screen, is not always easy to see the download meter. For example, if the client's screen has a dark background, the meter is almost impossible to determine.

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