Quicken

Quicken is the Grand-Daddy of Personal Finance Tools, I can't Quit It.

Comments: I've used Quicken for such a long time, It would be difficult to switch to an alternative. I general it works for me, and I see no evidence which indicates I should check into alternatives.

Pros:

It is highly evolved for tracking personal expenditures, and the performance of personal investments.

Cons:

The smallest price point at which I can get it, is rather high. I wish it had more tailored pricing based upon the features you need.

Quicken is great for small businesses

Comments: I have been using quicken for years and its been easy and user friendly.

Pros:

Easy to download transactions. Specialized report save fuction. Cloud sync to view on other devices.

Cons:

Every once in a while it auto catorgories something worong.

Quicken- name says it all!

Pros:

Quicken makes it easy and quick to compare billing options

Cons:

Wish there was a free version or extended trial

Poor Customer service

Comments: I have used Quicken for more than 10 years. In the past few years, the Quality of the updates has been poor and the price has gone up. Customer service has declined in Boise office. Guatemala service is better but still language problem. Do not start with Quicken Home and Business!
Letter to the current [sensitive content hidden] of Quicken
I have contacted Quicken, according to your records at least 6 times this year 2024. I have been a customer for at least a dozen years.
The problem was finally resolved today 3/11/2024. It was related to files that go back in time and or the size of the file. I cannot imagine it is the size nor the date, it just does not make sense to me. However today, thanks to a person in Guatemala it was resolved after approx 2 hrs.
I really am upset that after speaking with a person in Boise last week for almost 2 hrs (#10890242) I was told it was an issue with my computer. I believed him, because I had spoken with numerous to Quicken support on that issue and the renaming error issue.
I have spoken with [sensitive content hidden] at your Boise office and they have extended my subscription for 6 mos.That is the best they can do for me! [sensitive content hidden], did confirm when looking at the notes I was told by the agent. That it was a problem with my computer blocking and I should take it in and get it checked. I did take it in!
But going back to the issue of my time and not correct advice, I spent $175.00 to have my computer checked, I was told by your employee that was the issue. It was not, according to [sensitive content hidden], the correct procedure was to escalate the problem. That was not done according to the notes, case #10890242. If it would have been escalated, I would not have incurred the expense. I still would have 15 or 20 hours of my time.
I have to keep Quicken to run the rental properties I own. I need the data in case I am audited. So I would have to switch to another program or continue with Quicken. I would prefer to stay as switching would require substantial time and effort for a 74 year old person.
My time and for that part yours, on the support time is probably 15 hours or more. That does not include my hold time or the issue that I now have to add back all the passwords to the institutions and double check to make sure there are no issues.

If you do not think that is fair, then I will have no choice but to continue with Quicken. But I will let other users know of my difficulties when they choose companies like yourself.
I do hope this note will help you in the future, as far as training and obvious flaws in the computer program.
I have run many companies including a number of my own. It is not the money, it is my time! I also always wanted feedback from my customers to help me improve my companies and our services. I am sure you also want that for your many companies.

Pros:

Was easy now difficult especially after updates

Cons:

The value has gone out the window, I think this happened when they were bought

Good Value for home use

Comments: Overall it was a good experience for the ease of inputting information and the price. It just did not do everything that I needed it to.

Pros:

The value for the price. Compared to other accounting software - it is much more cost effective.

Cons:

For a small business it was missing some key components like payroll. Only have 1 employee but payroll is a must.