Who Uses This Software?

Peakon believes people should always come first. Without great people, you can't have a great company with happy customers

Average Ratings

24 reviews
  • Overall 5 / 5
  • Ease of Use 5 / 5
  • Customer Service 5 / 5
  • Features 4.5 / 5
  • Value for Money 4.5 / 5

Product Details

  • Starting Price US$5,000.00
    See pricing details
  • Free Version No
  • Free Trial Yes, get a free trial
  • Deployment Cloud, SaaS, Web
    Mobile - iOS Native
  • Training In Person
    Live Online
    Webinars
    Documentation
  • Support Business Hours
    Online

Vendor Details

  • Peakon
  • https://peakon.com/
  • Founded 2014

About Peakon

Peakon automatically collects employee feedback, analyses it, and delivers you the insights you need to improve your business - in real-time.

Our platform works everywhere, for everyone. Peakon is translated into 40+ languages, can deal with complex organisational structures, and is able to handle tens of thousands of employees. Employees submit feedback via web, mobile, SMS, kiosk or native app.

We can literally handle anything you throw at us. Ideal for companies of 100 people or more.

Peakon Features

  • Aggregate Reports
  • Comparative Reports
  • Customisable Questions
  • Group Summary Report
  • Individual Reports
  • Question Library
  • Rater Selection
  • Rater Tracking
  • Self Service Portal
  • Supports External Reviewers
  • Cultural Alignment
  • Employee Alignment
  • Employee Awards
  • Employee Guides
  • Feedback Management
  • Goal Management
  • Health & Wellness Programs
  • Performance Management
  • Rewards Program
  • Social Recognition
  • Surveys
  • 360 Degree Feedback
  • Applicant Tracking
  • Benefits Management
  • Compensation Management
  • Employee Database
  • Employee Profiles
  • Onboarding
  • Payroll Management
  • Performance Management
  • Recruitment Management
  • Self Service Portal
  • Time & Attendance Management
  • Time Off Management
  • Document Management
  • E-Verify/I-9 Forms
  • Electronic Forms
  • Electronic Signature
  • Employee Handbook
  • Job Description Management
  • Orientation Management
  • Self Service Portal
  • Task Management
  • Training Management
  • Custom Survey URLs
  • Data Analysis Tools
  • Email Marketing
  • Mobile Survey
  • Offline Response Collection
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video
  • Compensation Management
  • Competency Management
  • Employee Lifecycle Management
  • Goal Setting
  • Individual Development Plans
  • Onboarding
  • Performance Management
  • Recruitment Management
  • Succession Planning
  • Training Management

Peakon Most Helpful Reviews

Peakon is a very insightful, effortless and customized tool

Reviewed on 4/12/2017
Crystal D.
Interim HR Project Mgr
Consumer Services, 201-500 Employees
Used the Software for: 6-12 months
Reviewer Source 
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: real-time employee engagement/pulse data
Heat map analysis that allows us to get targeted on populations that need attention
automatic assignment of manager access
quick reference tools
benchmarks against the industry
the ability to level-set against certain benchmarks, such as time in position

Pros: The ease of use and roll-out to our management community.
Real-time employee pulse data
Flexibility of the features, from questions, to survey and question frequency and set-up
The on-going developments, enhancements
This is not part of the software- but the support from Peakon has been phenomenal. Quick response time and insightful as they describe what we're looking for and they help us land the vision and execution. During set-up, our account rep was flexible with her time in accommodating our global timezones. When we were assigned a new account rep, there was a warm handover and the service has continued at its high level. Working with the Commercial side on expanding our subscription was also streamlined and without headache. It was straight-forward and our account rep was able to clearly explain the features, benefits and value of the subscription. She was so articulate in pitching the features and benefits, I was able to get an instant approval from our Finance Director.

Cons: There isn't anything we don't like. We did ask for a custom one-off survey design, which Peakon was not able to do. However, they asked questions and offered an alternative that more so aligned to our objectives and what we were trying to achieve.

A serious piece of kit if you care about your team and getting the best from them

Reviewed on 27/4/2019
Aidan D.
Chief Product Officer
Computer Software, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I've found Peakon to be a well-designed, sophisticated yet easy-to-use product, invaluable in managing large teams.

Pros: The core of Peakon is its benchmarking. It captures staff feedback and measures their engagement using questionnaires, then compares its analysis with benchmarked scores based on team size, industry, location etc. It identifies areas of strength and weakness, making recommendations about improvements that can be made. We have used it to uncover morale and motivation issues amongst staff, and to identify strengths we can build upon. I'm very impressed by the level of thought that's gone into its design and development.

Cons: It can sometimes be frustrating trying to second-guess the reasoning behind anonymous feedback, but then the anonymity is key to the platform so I guess it's not the software that's at fault.

No better way to measure employee satisfaction.

Reviewed on 24/11/2017
Richard E.
Global Talent Acquisition and Retention Manager
Financial Services, 201-500 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: Conducting employee surveys allows us to obtain crucial feedback to support our employees, working environment and future company strategy. The customer support team always listen to suggestions and the product keeps getting better and better. We are a big fans of Peakon here at Lombard Risk.

very easy to use, nice UI and backed by solid research into what engages/motivates employees.

Reviewed on 18/12/2017
Henrik C.
Ranger & Virtual CEO
Human Resources, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Real-time insights into engagement/motivation as well as a focus on the subject among the whole team.

Pros: The ease of setup and daily use. I can now constantly follow engagement in (almost) real-time and I can even interact and reply on questions etc.

Our company loves Peakon

Reviewed on 26/9/2018
Verified Reviewer
Customer Experience Manager
Wireless, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Only positive

Pros: - Gives great insights into companies life, employees happiness, etc
- Easy to setup and administer
- Nice way to give feedback to management
- Great algorithm

Cons: - Management console is great but it could be a bit easier to administer
- Perhaps it could be nice to loose some anonymity in some cases

Vendor Response

by Peakon on 1/10/2018

Thank you for your review! We're so pleased to hear that you and your team are getting on well with the product and you're getting valuable insights from it. Please do not hesitate to contact your Customer Success Manager if you need any more help on the administration side of things!

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