--- description: Learn more about Helpshift price, benefits, and disadvantages for businesses in Ireland. Read verified software reviews and discover tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Helpshift Pricing, Cost & Reviews - Capterra Ireland 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Helpshift](/software/150923/helpshift) # Helpshift Canonical: https://www.capterra.ie/software/150923/helpshift Page: 1 / 2\ Next: [Next page](https://www.capterra.ie/software/150923/helpshift?page=2) > Customer service platform that seamlessly integrates software, AI, and human agents to provide a holistic support experience. > > Verdict: Rated **3.9/5** by 29 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Helpshift? Designed for businesses of all sizes, Helpshift is a comprehensive customer service solution that enhances support with AI-powered automation, Smart Intent recognition, Language AI, and more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.9/5** | 29 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Helpshift - **Location**: San Francisco, US - **Founded**: 2011 ## Commercial Context - **Pricing model**: (Free version available) (Free Trial) - **Pricing Details**: Helpshift's pricing model is based off of completed customer service interactions -- meaning you only pay for the issues that you resolve with Helpshift. Agents are completely free\! - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Access Controls/Permissions - Activity Dashboard - Alerts/Escalation - Automated Routing - Autoresponders - CRM - Call Centre Management - Call Recording - Call Routing - Chat/Messaging - Chatbot - Collaboration Tools - Customer Database - Customisable Branding - Customisable Templates - Dashboard - Email Management - Feedback Management - File Sharing - Full Text Search - Geotargeting - Inbox Management - Knowledge Base Management - Live Chat - Macros/Templated Responses - Mobile Access - Multi-Channel Communication - Multi-Language - Offline Form - Prioritisation - Proactive Chat - Queue Management - Real-Time Chat - Real-time Consumer-facing Chat - Remote Access/Control - Reporting & Statistics - Reporting/Analytics - Screen Sharing - Self Service Portal - Service Level Agreement (SLA) Management - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing - Workflow Management ## Integrations (12 total) - Campaign Monitor by Marigold - Constant Contact - Dropbox Business - Gmail - Google Analytics 360 - Google Calendar - Mailchimp - Meta for Business - QuickBooks Online Advanced - Salesforce Sales Cloud - Twitter/X - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.capterra.ie/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.ie/directory/30008/help-desk/software) - [Customer Service Software](https://www.capterra.ie/directory/22/customer-service/software) - [Live Chat Software](https://www.capterra.ie/directory/30797/live-chat/software) - [Customer Support Software](https://www.capterra.ie/directory/32315/customer-support/software) - [Contact Centre Software](https://www.capterra.ie/directory/32035/contact-center/software) ## Alternatives 1. [LiveAgent](https://www.capterra.ie/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Zendesk Suite](https://www.capterra.ie/software/164283/zendesk) — 4.4/5 (4072 reviews) 3. [Freshdesk](https://www.capterra.ie/software/124981/freshdesk) — 4.5/5 (3408 reviews) 4. [Zoho Desk](https://www.capterra.ie/software/169505/zoho-desk) — 4.5/5 (2211 reviews) 5. [Bitrix24](https://www.capterra.ie/software/113540/bitrix24) — 4.2/5 (984 reviews) ## Reviews ### "Effective Ticketing Software for Chats" — 5.0/5 > **Fabiana** | *20 February 2020* | Outsourcing/Offshoring | Recommendation rating: 7.0/10 > > **Pros**: The macros and shortcuts surely improve an agent's productivity. Creating several different views and queues that users have access improves the tier distribution. Their In App messaging is a life saver and extremely polished. > > **Cons**: Microsoft PowerBI as their reporting system was very hard to work with. If you're not on the enterprise plan with the customer support fee, there's no way you're going to find any help or online resources that are helpful to answer your question. > > We changed from Zendesk to Helpshift and must admit that it would've been the experience to stay given the features and functionalities were very similar at the exception of the really goo chat features that HelpShift includes. ----- ### "Review as a Team leader" — 4.0/5 > **Nikhilesh** | *20 August 2021* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Ease of use Can create different types of views as per the requirement Reports and analysis > > **Cons**: Can't export to tickets in excel Slow while assigning tickets in bulk > > Efficient ----- ### "Good platfom to reply Mobile app support tickets, but it lacks features." — 3.0/5 > **Marcio Hoerlle** | *16 October 2018* | Internet | Recommendation rating: 6.0/10 > > **Pros**: The feature so far is the cod you can inject in your app to query the remote mobile device hardware and software spec that helps a lot when troubleshooting tickets received. > > **Cons**: it totally lacks a module do some BI number crunching providing basic information like, how much time an agent spent on a ticket ? What's the agent RPH ? there are no statistics at all to help managers to improve the service quality. > > It does the basic job of getting a ticket and responding, splitting incoming tickets into queues, even classifying it with tags, but don't expect a fully developed solution like Zendesk. Helpshift is just no there yet. ----- ### "Artificial intelligence is the future,so is Helpshift." — 4.0/5 > **Abimbola** | *6 September 2018* | Entertainment | Recommendation rating: 9.0/10 > > **Pros**: In a period when it seems companies are forgetting how to build intuitive user dashboards, I am very impressed with how intuitive the Helpshift user dashboard is,therefore making it easier to use this great product. Its ease of use has saved us important resource such as time, allowing us train new staffs on how to use Helpshift easily in a matter of hours as against days or weeks ; which is the case with most of the other software we use . Very importantly too, I love the quality of support offered my team by the Helpshift customer service desk.. > > **Cons**: We have used this for less than a six month period,however I have been satisfied with the quality of service so far. > > Helpshift enable my organization communicate with customers more efficiently.While also assisting customers find answers to their queries and concerns faster ,without always needing to reach out to the customer service team. ----- ### "Customer facing first" — 4.0/5 > **Richard** | *27 March 2017* | Computer Games | Recommendation rating: 8.0/10 > > **Pros**: Helpshift is a great user experience, and integrates easily with our products. The easily updatable FAQs have been a massive win for me over other competing products. > > **Cons**: The analytics are thin and not quite usable. Management of user roles is extremely limited and messy (not able to add admins to groups). Views are a nightmare to manage as an admin and its far to easy to break them. > > HelpShift has been a paradigm shift in terms of quality and up to date support for our users. Easily updatable FAQs and in-game support has been really well received by our players. Engagement is high and the easily searchable FAQs have been extremely helpful for self service support. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.ie/software/150923/helpshift?page=2) ## Links - [View on Capterra](https://www.capterra.ie/software/150923/helpshift) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data