15 years helping Irish businesses
choose better software

What Is ProPet?

The most user-friendly, and customizable solution to streamline your pet business. Manage your kennel, daycare, grooming, training or retail business with ease and flexibility online. ProPet offers a client portal, online booking, scheduling, secure data storage, online payments, CRM, vaccination manager, messages and more. ProPet integrates with QuickBooks Online, MailChimp, Stripe, Payfirma and Twilio for SMS texting.

Who Uses ProPet?

Boarding Kennels, Dog Daycares, Grooming Salons, Pet Resorts, Trainers, In-Home Boarding, Catteries etc..

ProPet Software - ProPet Software dashboard
ProPet Software - Kennel View 2.0
ProPet Software - Customer Portal - Home
ProPet Software - Photo Gallery
ProPet Software - Book Online - Credit Card

Not sure about ProPet? Compare with a popular alternative

ProPet

ProPet

4.6 (104)
US$49.99
month
Free version
Free trial
21
3
4.6 (104)
4.4 (104)
4.7 (104)
VS.
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
US$39.00
month
Free version
Free trial
16
1
4.8 (176)
4.8 (176)
4.9 (176)
Green rating bars show the winning product based on the average rating and number of reviews.

Other great alternatives to ProPet

Revelation Pets
Top rated features
Calendar Management
Email Reminders
Reminders
Kennel Link
Top rated features
Appointment Management
Booking Management
Client Management
DaySmart Pet
Top rated features
Appointment Management
Client Management
Confirmation/Reminders
Gingr
Top rated features
Appointment Management
Confirmation/Reminders
Online Booking
Precise Petcare
Top rated features
Automatic Backup
Client Management
Mobile Access
Pawfinity
Top rated features
Appointment Scheduling
Confirmation/Reminders
Pet Grooming
Vagaro
Top rated features
Confirmation/Reminders
Mobile Access
Online Booking
Savvy Pet Spa
Top rated features
Appointment Management
Appointment Scheduling
Confirmation/Reminders
Easy Busy Pets
Top rated features
Booking Management
Online Booking
Scheduling

Reviews of ProPet

Average score

Overall
4.6
Ease of Use
4.6
Customer Service
4.7
Features
4.3
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
67%
4
30%
3
3%
Warwick
Warwick
Co-Owner in New Zealand
Verified LinkedIn User
Consumer Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Fully featured with constant improvements

5.0 6 years ago

Comments: ProPet has made it so easy for us to run our business, while the lack of Xero support has created a couple of hurdles for us, we're very happy with the overall result we've been able to achieve using it.

Pros:

Above all other training, daycare, boarding or grooming software - this stands tallest. ProPet is the cleanest, fully featured solution out there. While it can be very detailed and time consuming to set up, this customisability is what makes it great when you're looking for it later. The support is super helpful and always willing to hear out suggestions and feedback.

Cons:

The training module was heavily based on the boarding/daycare module. This is understandable as it required a starting point, but has still borrowed far too much from these modules instead of rethinking how it should work for training and building the module from a different perspective.

Spencer
Owner in US
Veterinary, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Not the best

4.0 5 years ago

Comments: When you have an idea or need something fixed within the software, the customer service reps are programmed to tell you that your idea is wonderful and that it will be placed on their list of great ideas, but nothing ever gets done. There is no tracking of open support tickets or follow up to help requests. There is no searchable help screen from within the software. You can search and external, ProPet knowledge base but it is very out-of-date and clunky. To me, the annual price I paid is no longer worth the value of the product/service I receive. However, once you have used ProPet for a period of time, it's hard to make the switch to another program.

Pros:

It does help me manage my kennel space well. With ProPet I can avoid double bookings. Clients seem to find it easy enough to use.

Cons:

While there is some room to customize the major and standard functions for my business, not all functions are that useable. We don't use the words "colour" and "cheque" in the US, it would be nice to have an American version of the software. What should be standard functions, you must create your own "rule" for to enable them to work properly. For example, there is no way to block clients from submitting reservations when you are going to be closed for a period of time. You can show on the calendar (X'd out dates) when you will be closed, but a client can still submit a reservation as long as their dates are on either side of your closed dates. You can't easily indicate when you kennel is completely full to clients and can no longer take reservation requests. You simply have to "cancel" every request as it comes in for the period you are full. If you like reports, ProPets has tons of reports, I think I use 2 -3 of them.

Amanda
Manager in Canada
Hospitality, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Great but needs work

3.0 4 years ago

Comments: It's great but a lot of the issues we have they just say
They are working on it
Things we have asked for 4+ years ago

Pros:

It's really easy to use and to train people to use. Very straightforward and user friendly. Customers use it easily too

Cons:

So much needs to be done - main complaint is customers book even if you are full We have to manually tell them we're full Causes confusing and overbooking

Verified Reviewer
Verified LinkedIn User
Retail, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Great Product, Terrible Service

4.0 4 months ago

Comments: We would still be using this software if they had any kind of customer service after the sales team is done with you.
The software is great until it's not, and if you need help, you're on your own.

Pros:

The product is excellent for multi channel pet businesses

Cons:

The retail module is clunky and unwieldy. Hard to update and use. Customer service is nonexistent. They have a Facebook page where you can ask other users for help because they will never respond. I needed to revamp our entire retail inventory, and was emailing with a rep for several months, no help was forthcoming due to "staffing issues," i was as patient as i coyld be while continuing to check in, finally she just ghosted me.

Alyssa
General Manager in US
Hospital & Health Care, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Floppy Dog Daycare- us and our customers love it!

5.0 6 years ago

Comments: The ability to schedule online has been such a life changer. Before our customers would have to get on our website, send us an email via "Contact us" form, then it would go to the business owner who would then forward it to our general email. From there we would have to either email or call the pet owner to let them know they have confirmed. Now, its 4 buttons and its done! We have gotten amazing feedback on the portal, and we adore Propet & its ease of use. When we first got our demo we asked a few of our best customers if they minded trying it for us and giving feedback. They loved it on their end, and we loved it on ours! So incredibly happy we made the switch!

Pros:

We ADORE the ability for clients to schedule appointments online. It has cut down on our phone calls and encourages people to make appointments instead of just walking in. The automatic emails are fantastic, as our regulars don't really need to look at every email! Going from Kennel Connection to Propet has been one of the best decisions we have made! Propet is incredibly easy to learn, use, and grow. It keeps us incredibly organized and easy for anyone look at and understand what is going on.

Cons:

The phone app could use some work. I would love to see availability for the day (kennel view) on the app. Having an app for customers would also be awesome! I've had a few people ask about it. If there was a way you could turn off customers being able to make their own accounts that would help as well. We are afraid to put the link for the portal on our website, as someone did make their own account and sign their dog up for boarding without speaking to anyone. It made for a very confusing time when they showed up and we didnt know the dog. Would also love if there was a way to make a dog Bold, or red, or underlined on the dashboard for specific things. Right now we are using the High Priority note (adds a red star next to the dog name) but it is easy to overlook. Something obvious would be nice for dogs that can't go into the daycare yards or are dog aggressive. But overall, we absolutely love the software, and you guys are doing fabulous things!