--- description: Learn more about Drift price, benefits, and disadvantages for businesses in Ireland. Read verified software reviews and discover tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Drift Pricing, Cost & Reviews - Capterra Ireland 2026 --- Breadcrumb: [Home](/) > [AI Sales Assistant Software](/directory/34135/ai-sales-assistant/software) > [Drift](/software/150371/drift) # Drift Canonical: https://www.capterra.ie/software/150371/drift Page: 1 / 9\ Next: [Next page](https://www.capterra.ie/software/150371/drift?page=2) > Drift is a human-centric, AI-powered buyer engagement platform. > > Verdict: Rated **4.5/5** by 199 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Drift? Businesses that want to translate conversational data and buyer behavior into deeper customer relationships, more pipeline and revenue, and a modernized B2B website experience. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 199 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Drift - **Location**: Boston, US - **Founded**: 2015 ## Commercial Context - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Visit drift.com/pricing for more detail and to chat with us. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) - **Supported Languages**: Chinese, Danish, Dutch, English, Finnish, French, German, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - AI/Machine Learning - Appointment Management - Automated Responses - Automated Routing - Automated Scheduling - Availability Management - CRM - Calendar Management - Campaign Management - Chat/Messaging - Chatbot - Contact Management - Conversion Tracking - Customer Segmentation - Customer Support - Data Import/Export - Data Visualisation - Email Marketing - Email Tracking - Event Triggered Actions - Feedback Management - For Sales Teams/Organizations - Interaction Tracking - Landing Pages/Web Forms - Language Detection - Lead Generation - Lead Qualification - Live Chat - Marketing Automation - Mobile Access - Mobile Optimization - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Language - Natural Language Processing - Online Forms - Predictive Analytics - Prioritisation - Proactive Chat - Real-time Consumer-facing Chat - Reporting & Statistics - Sales Activity Management - Scheduling - Speech Recognition - Subscriber Management - Survey/Poll Management - Surveys & Feedback - Target Account Identification - Transcripts/Chat History - Transfers/Routing ... and 36 more features ## Integrations (27 total) - Demandbase One - Drip - Front - Google Analytics 360 - Google Calendar - Help Scout - Helpjuice - HubSpot CRM - Mailchimp - Marketo Engage - Microsoft 365 - Microsoft Outlook - Poptin - Privy - Productboard ... and 12 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [AI Sales Assistant Software](https://www.capterra.ie/directory/34135/ai-sales-assistant/software) ## Related Categories - [AI Sales Assistant Software](https://www.capterra.ie/directory/34135/ai-sales-assistant/software) - [Live Chat Software](https://www.capterra.ie/directory/30797/live-chat/software) - [Marketing Automation Software](https://www.capterra.ie/directory/6/marketing-automation/software) - [Email Marketing Software](https://www.capterra.ie/directory/30013/email-marketing/software) - [Lead Management Software](https://www.capterra.ie/directory/30017/lead-management/software) ## Alternatives 1. [LiveChat](https://www.capterra.ie/software/62194/livechat) — 4.6/5 (1707 reviews) 2. [Zendesk Suite](https://www.capterra.ie/software/164283/zendesk) — 4.4/5 (4066 reviews) 3. [Freshdesk](https://www.capterra.ie/software/124981/freshdesk) — 4.5/5 (3396 reviews) 4. [LiveAgent](https://www.capterra.ie/software/102188/liveagent) — 4.7/5 (1748 reviews) 5. [Tidio](https://www.capterra.ie/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "Drift is one of the best chat automation platforms out there" — 5.0/5 > **Damien** | *3 October 2024* | Media Production | Recommendation rating: 9.0/10 > > **Pros**: Easy to use, beautiful chat automation platform. > > **Cons**: I didn't have any problems with Drift when I used it. > > I loved Drift and how easy it was to setup as well as the freemium model at the time. ----- ### "A Great Tool that Makes Marketing Effective" — 5.0/5 > **Valentina** | *10 April 2024* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: I like the effectiveness of the features of Drift. Drift has been reliable and easy to use. > > **Cons**: I see no challenges when using Drift. Drift is sensational. ----- ### "Drift Has Brilliant and Reliable features" — 5.0/5 > **John** | *1 April 2024* | Research | Recommendation rating: 10.0/10 > > **Pros**: With Drift, we are able to enjoy efficiency. The capabilities of Drift are excellent. > > **Cons**: Drift has been so reliable since day one. No dislikes with Drift. ----- ### "Drift is a Sensational Marketing Automation Solution" — 5.0/5 > **Marco** | *27 March 2024* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: The reliability of Drift has been making it a top and reliable solution. I like the efficiency of this marketing automation software. > > **Cons**: This marketing automation tool works so well for us. No cons for Drift. ----- ### "Drift-The new way of conversational marketing\!" — 5.0/5 > **Verified Reviewer** | *1 July 2021* | Information Services | Recommendation rating: 9.0/10 > > **Pros**: -Playbooks- Setting up of chat bot and customizing it based on the page and target market becomes very easy with drift's playbook feature. You can very easily set up chat bot and start receiving genuine leads. -Analytics and Integrations- The deep analysis of the tool always keeps you on your toes and helps in pointing out various scope for improvement. You can also measure the efficiency of your chat agents as well. Also, it provides integration with your marketing CRM as well for lead handling purpose. -Customer Service- You are facing any issue with drift? Do not worry. Customer service is just a chat ping away. They are always attentive and help you proactively > > **Cons**: -Price- This was the main concern while evaluating various chat tools. Drift is follows a premium pricing which might not make it suitable for Small businesses. -No Forms- Drift takes pride on omitting the forms from the chat and enabling their conversational way of marketing. I think, they should make that optional. They should forms as well. -They should also have a feature in which chat transcripts can be emailed as well. > > Overall I can say we are satisfied with their services. It ultimately filters genuine leads from the universal traffic on the website and that too with high buying intent. Chat bot, Playbooks, Analytics and Integrations are just icing on the cake. ----- Page: 1 / 9\ Next: [Next page](https://www.capterra.ie/software/150371/drift?page=2) ## Links - [View on Capterra](https://www.capterra.ie/software/150371/drift) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data