--- description: Learn more about InfoServ price, benefits, and disadvantages for businesses in Ireland. Read verified software reviews and discover tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: InfoServ Pricing, Cost & Reviews - Capterra Ireland 2026 --- Breadcrumb: [Home](/) > [CRM Systems](/directory/2/customer-relationship-management/software) > [InfoServ](/software/150329/infoserv) # InfoServ Canonical: https://www.capterra.ie/software/150329/infoserv Page: 1 / 2\ Next: [Next page](https://www.capterra.ie/software/150329/infoserv?page=2) > Attract, retain and delight more customers, stay on top of your accounts and grow your company into a customer-focused organization. > > Verdict: Rated **4.9/5** by 12 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses InfoServ? Small and Medium-sized Businesses (SMBs), aiming at constant quality, performance, and productivity improvements by optimizing customer service, help desk, and sales management activities. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 12 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: DAN electronic - **Location**: Ruse, Bulgaria - **Founded**: 1991 ## Commercial Context - **Starting Price**: €10.00 - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: InfoServ CRM On Premise Pricing: individual offer based on customer's requirements InfoServ CRM Cloud Pricing: Subscription based - Basic: €10/user/month (1-10 users) - Standard: €25/user/month (5-25 users) - Professional: €35/user/month (5-75 users) - Enterprise: €45/user/month (10-unlimited users) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile) - **Supported Languages**: English - **Available Countries**: Bulgaria ## Features - Activity Dashboard - Alerts/Escalation - Auto-Dialer - Automated Routing - Batch Processing - CRM - Calendar/Reminder System - Call Centre Management - Call Logging - Call Monitoring - Call Recording - Call Routing - Call Scripting - Call Transfer - Computer Telephony Integration - Contact Database - Contact Management - Customer Database - Customizable Fields - Dashboard - Data Import/Export - Document Storage - Email Management - IVR - Interaction Tracking - Knowledge Base Management - Lead Capture - Lead Management - Lead Qualification - Live Chat - Macros/Templated Responses - Mobile Access - Multi-Channel Communication - Queue Management - Quotes/Estimates - Reporting & Statistics - Reporting/Analytics - Sales Pipeline Management - Search/Filter - Segmentation - Service Level Agreement (SLA) Management - Shared Contacts - Task Management - Third-Party Integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [CRM Systems](https://www.capterra.ie/directory/2/customer-relationship-management/software) ## Related Categories - [CRM Systems](https://www.capterra.ie/directory/2/customer-relationship-management/software) - [Contact Management Software](https://www.capterra.ie/directory/30016/contact-management/software) - [Customer Service Software](https://www.capterra.ie/directory/22/customer-service/software) - [Call Centre Software](https://www.capterra.ie/directory/30007/call-center/software) - [Help Desk Software](https://www.capterra.ie/directory/30008/help-desk/software) ## Alternatives 1. [Bitrix24](https://www.capterra.ie/software/113540/bitrix24) — 4.2/5 (984 reviews) 2. [Salesforce Service Cloud](https://www.capterra.ie/software/136189/salesforce) — 4.5/5 (820 reviews) 3. [Agile CRM](https://www.capterra.ie/software/135148/agile-crm) — 4.1/5 (524 reviews) 4. [Zendesk Suite](https://www.capterra.ie/software/164283/zendesk) — 4.4/5 (4072 reviews) 5. [Five9](https://www.capterra.ie/software/132405/five9) — 4.2/5 (481 reviews) ## Reviews ### "Overall very nice software product" — 5.0/5 > **Vladimir** | *19 April 2019* | Logistics & Supply Chain | Recommendation rating: 9.0/10 > > **Pros**: The most important thing here is to say: Extremely user-friendly software A lot of options to customize Great support and personal care us as customers, which is very important\! > > **Cons**: My humble opinion: If there is any chance to add the reports feature in mobile version will be great. > > Since we have this tool - we get that transparency which we needed to improve the entire communication with our customers. ----- ### "Infoserv - Software designed to achieve business success" — 5.0/5 > **Silvi** | *20 March 2019* | Printing | Recommendation rating: 10.0/10 > > **Pros**: A complete and easy-to-use CRM system and call center with both desktop and mobile versions. Always available. Perfect technical support from the supplier. Continuous development with new features. Totally acceptable price. > > **Cons**: I do not find any remarks. I have nothing to say here. > > In the first place, all contacts have been systematized and the access to the history of communications with each client has been facilitated. Make it easier to control the actions of the entire team. Improved the organization and execution of tasks. We have saved ourselves from purchasing a server for data storage and using a conventional PBX. Data security in the cloud service. ----- ### "Infoserv: A crm for everybody" — 4.0/5 > **Oksana** | *9 May 2019* | Sports | Recommendation rating: 8.0/10 > > **Pros**: It's as easy as it gets in terms using the software. It was extremely easy for me to learn all the ins and outs of the program, making my work progress simpler > > **Cons**: The fact that you can't really customize the experience on a personal level and arrange things how you want them to be - you can't move filters around and place them in order that you like unless you close them and re-open them > > Overall, the experience is pretty enjoyable, and I would definitely recommend the software both to a person who has never used a crm, and an experienced user as well. ----- ### "CRM and much more..." — 5.0/5 > **Konstantin** | *20 March 2019* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The idea of combining a full functionality CRM with phone and email systems, so not only we have all the information about our clients, but we also have the history of our communication with them. > > **Cons**: It used to have too many functionalities in the CRM application, but they made an update and now the administrator of the system can modify the users' interface. > > We are very satisfied with InfoServ. We are using it more than a year now. It has all the functionalities that we need to support our clients and attract new ones. Great support team that is always ready to help and assist us. And the price of it is simply unbeatable by any other CRM software. ----- ### "InfoSev CRM Review" — 5.0/5 > **Pete** | *20 March 2019* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: All the information you need to review client history and track progress through the sales funnel is instantly at hand. The system is intuitive and takes no time to learn it's functionality. No specialist training is required to understand the InfoServe product. > > **Cons**: No real complaints. The system provides all the functions we need in an easy to understand format. The only minor inconvenience is that we work with the American market predominately and the timing of updates impacts on our work hours which is the middle of the US working day. > > Infoserv allows us to have all our clients information displayed the moment they call us. We can track the history of all our customer contact and see at a glance any actions that are pending regarding that client. Crucially it allows us to see the information regarding our colleague's clients so that we can provide seamless customer service should that colleague not be available to take the call. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.ie/software/150329/infoserv?page=2) ## Links - [View on Capterra](https://www.capterra.ie/software/150329/infoserv) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Structured Data