ServiceTitan

ServiceTitan

by ServiceTitan

Who Uses ServiceTitan?

HVAC, plumbing, electrical, garage door, and chimney sweep companies looking to grow their revenue, streamline their business, supercharge their team, and delight their customers.

What Is ServiceTitan?

FOR CONTRACTORS WITH 2+ TECHS. 100,000+ contractors trust ServiceTitan, the #1 most widely used software for residential service and replacement companies with 2+ technicians. ServiceTitan customers see a 24% increase in sales in 9 months. ServiceTitan is the only system you need to run your business: scheduling, dispatch, service, sales, marketing, inventory, payroll, agreements, accounting, and more. Get a free demo now and see how powerful--and easy to use--ServiceTitan is!

ServiceTitan Details

ServiceTitan

http://servicetitan.com/

Founded 2012

ServiceTitan Pricing Overview

ServiceTitan does not have a free version and does not offer a free trial. See additional pricing details for ServiceTitan below.

Free Version

No

Free Trial

No

Deployment

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

In Person

Live Online

Webinars

Documentation

Support

Business Hours

Online

ServiceTitan Features

Carpet Cleaning Software
Billing & Invoicing
Customer Management
Dispatch Management
Equipment Tracking
Mobile Access
Online Booking
Scheduling
Work Order Management
Billing & Invoicing
Customer Database
Dispatch Management
Job Management
Mobile Access
Quotes/Estimates
Recurring Appointments
Routing
Scheduling
Service History Tracking
Work Order Management
Billing & Invoicing
Contract Management
Customer Management
For Commercial and/or Industrial Electrical Contractors
Mobile Access
Quotes/Estimates
Scheduling
Time Tracking
Work Order Management
Bid Management
Billing & Invoicing
Change Orders
Cost Database
Customer Management
Project Management
Quotes / Proposals
Scheduling
Takeoff
Billing & Invoicing
Contact Database
Contract Management
Dispatching
Electronic Signature
Inventory Management
Mobile Access
Online Time Clock
Payment Collection in the Field
Quotes/Estimates
Routing
Scheduling
Service History Tracking
Work Order Management
Billing & Invoicing
Contract Management
Customer Management
Dispatch Management
Equipment Tracking
Inventory Management
Job Costing
Scheduling
Warranty Tracking
Billing & Invoicing
Commercial/Industrial
Cost Database
Data Import/Export
Equipment Maintenance
Financing Management
Labor Rates
Quotes/Proposals
Scheduling
Takeoff
Billing & Invoicing
Customer Database
Dispatch
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management
Change Orders
Commercial / Industrial
Cost Database
Data Import/Export
Fitting Management
For General Contractor
Overhead Costs Estimating
Prebuilt Assembly
Quotes / Proposals
Takeoff
Billing & Invoicing
Customer Database
Dispatch Management
Inventory Management
Job Management
Mobile App
Quotes/Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management
Aerial Measurement
Billing & Invoicing
Checklists & Inspections
Commercial / Industrial
Dispatch Management
Lead Management
Photo Capture
Quotes / Estimates
Scheduling
Work Order Management
Alerts/Notifications
Appointment Scheduling
Automated Scheduling
Class Scheduling
Employee Scheduling
Facility Scheduling
Group Scheduling
Multi-Location
Real-time Scheduling
Resource Scheduling
Room Booking Management
Billing & Invoicing
Call Centre Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management
Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes/Estimates
Recurring Appointments
Routing
Scheduling
Work Order Creation

ServiceTitan Reviews

Showing 5 of 146 reviews

Overall
4.6/5
Ease of Use
4.5/5
Customer Service
4.7/5
Features
4.4/5
Value for Money
4.1/5

Office Manager

Reviewed on 1/11/2018
Angelia S.
Independent Presenter
Consumer Goods, 501-1,000 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I don't have a lot of negative things to say about Service Titan, our company as a whole has seen improvements at all levels. We are very happy that we made the jump to Service Titan and look forward to the additional releases.

Pros: We are a growing Plumbing & HVAC company and we were looking for solutions to be more in line with today's digital world. We love the call booking and dispatch notifications to customers. It allows customer's to know exactly when to expect their technician. Our CSR and Dispatch love the incoming call information for existing customer's that pre-populates for them, it allows us to give a personal touch when answering the phone and gives the customer a great experience. Our Service Manager loves the Dashboard and reporting, it allows him to see exactly where the technician's are at throughout the month and allows him to provide coaching when needed to help his teams reach goals. We recently starting using the timesheets within Service Titan as well - this has allowed us to manage our technician's time with ease and the technician's no longer have to try to remember where they were and at what time. There are so many features and we love the fact that Service Titan listens to their Customers/Users and are always working to improve their existing features and adding more features to make their user experience exceptional.

Cons: Follow-Up Section and Memberships need updating, but Service Titan has listened to their users are in the process of providing updates to these features. Payroll/Timesheets needs to be more versitle and needs customization, but again Service Titan is working on this as well.

Vendor Response

by ServiceTitan on 6/11/2018

Angelia,

Thanks for your feedback. We couldn't be happier to hear about your success and all of the ways ServiceTitan has helped your business grow.

We believe it's essential that the men and women of the trades have a cutting-edge platform built especially to help them run their businesses more effectively and connect better with their customers.

Please keep providing your feedback. It helps us continue to evolve and keep pace with the amazing companies we serve.

It's Ok

Reviewed on 4/2/2020
Erin M.
CSR
Consumer Services, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
4/5
Ease of Use
2/5
Features & Functionality
5/5
Customer Support
3/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I think it is ok so far, lots of new things I am learning but it is ok.

Pros: It's easy to do certain things on there but I feel it's easy to maneuver if you are a dispatcher, being a preventive maintenance coordinator it has it's flaws.

Cons: I don't like the recurring service task because it doesn't have a lot of information. You have to dig deeper in a account to make sure we have the right information.

Vendor Response

by ServiceTitan on 5/2/2020

Hi Erin, Thank you so much for taking time to review ServiceTitan. We pride ourselves on making our platform easy to learn and intuitive to use, and during those times when it's not, our great support team is always here to assist. Looking forward to continuing to help your business grow.

I love Service Titan!

Reviewed on 4/2/2020
Jennifer P.
opportunities coordinator
Consumer Services, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5/5
Ease of Use
3/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I think they are great people and always looking for ways to improve on their functions!

Pros: I love how easy my follow up tab is and all of the ways that I can sort through customers and jobs.

Cons: The maintenance side of things is super confusing and not easily sorted. It makes my co-worker's job really hard.

Vendor Response

by ServiceTitan on 5/2/2020

Hi Jennifer, Thanks so much for taking time to review us and providing us with feedback. We love hearing from our customers! We're thrilled you found ServiceTitan useful and easy to use. Your feedback is essential in helping us improve our service and look forward to continuing to serve you with the best solution available!

I was told that we we need to revise our business model. WHAT?!

Reviewed on 1/6/2017
Spencer K.
Business Development Manager
Consumer Services, 13-50 Employees
Used the Software for: 1+ year
Reviewer Source 
Source: SoftwareAdvice
2/5
Overall
4/5
Ease of Use
5/5
Features & Functionality
1/5
Customer Support
3/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Stay away if you are a person who values customer service and being treated with respect. After all you pay their wages.

Pros: Lots of features. Some Useless, some not. I can see how the features would work for other companies but for us we ended up turning off a good amount of them as they added a lot of unnecessary steps. They do have good invoicing and job scheduling.

Cons: The reason I even decided to write this review (I never write reviews) is because we had subscribed to the Service Titan software and had a pretty good time using it. It seemed to really help us. We got on board with them about a year after they started up. So they were able to work out some bugs in their software and make it at least sustainable. However, they started to do update after update after update. With these updates we got thrown into their "beta testing" without even getting our consent first. We were doing something one way and then they would introduce a new "feature" and it would completely derail our entire process and we would have to start from square one. This happened repeatedly. My second issue with this company is that the designate each company that subscribes to their service what they call a "Success Manager". Which is cool and all but when the success manager knows less about their own software then you do, that's a problem to me. On top of that, the Success Managers we were assigned were rude. The first one was so rude that I requested another because I thought that every time I would talk to this person I would lose my freaking temper and say things that shouldn't be said. So now we get a second Success Manager, which we thought was going to make everything better. Nope. We get this new Success Manager and I mention to her that we have been having an issue with our payroll being reported correctly through Service Titan and we had to do our payroll calculations through an outside software, which wasn't a big deal, it was just an extra step we were trying to avoid. After emailing back and forth and being on phone calls multiple times trying to figure out something that is incredibly simple but they couldn't seem to get their software to do the math, I receive one final phone call. The Success Manager states that she has the answer and all of our payroll problems were solved. Definitely not. She brought us down the completely wrong path and when I told her that isn't what we were trying to do we wanted it done a different way, if possible, her response is, "Well typically companies don't operate their business that way so maybe you should consider restructuring your business model." WHAT?!?! are you kidding me? We have been in business for 60 years and you are going to tell me that because YOU can't figure something out, something that is beyond simple math wise you just have to tell the software to do it for us, that we have to reevaluate our entire business model??? The least she could have done is said something like, "I don't believe our software will do that but let me see what I can do." At least that would have shown some promise. That is just the tip of the iceberg but after the multitude of issues we have had with them trying to figure out minor problems and being told, "too bad so sad", I had to write a review. I don't want anyone else to experience what we experienced. We are paying for their wages and they continuously seem like they are trying to get us to cancel. I may be difficult at times and I am completely aware of that, but for things like that to be said regardless of how difficult anyone may be is absolutely ridiculous.

Customer Service needs Improvement

Reviewed on 10/1/2020
Bernadette T.
Admin
Construction, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
4/5
Ease of Use
4/5
Features & Functionality
2/5
Customer Support
2/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Overall it is too expensive for the quality of customer service.

Pros: Service Titan is good for a lot of reasons one of them being call tracking for marketing purposes,
call recording for checking our own staff customer service and for recall.
Service Titan syncs with outside software like gps tracking and accounting.
It is a good software.

Cons: The cons with Service Titan are that they don't have a quick response time for customer service the best way is through a chat but not as efficient as they could be.

Vendor Response

by ServiceTitan on 13/1/2020

Thank you Bernadette for taking time to review ServiceTitan. We pride ourselves on building an amazing software that helps our customers better manage their business operations. That being said, we are constantly working hard to improve our services and offerings. Thank you for your support and for making your voice heard. We're excited to have you on board. Please do reach out to your success rep if there's anything we can do to be of help.