What Is ServiceTitan?

ServiceTitan is the leading all-in-one software solution for residential and commercial field service businesses. With powerful tools that improve sales, supercharge your team, and provide real-time insights, ServiceTitan is trusted by more than 100,000 service professionals and by the world's best companies. Get a customized demo to see how ServiceTitan can help YOUR business grow.

Who Uses ServiceTitan?

We proudly support irrigation, septic, water treatment, Audio/Visual, commercial locksmith, HVAC, plumbing, construction, electrical, garage door, chimney sweep, and water treatment companies

Where can ServiceTitan be deployed?

Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • ServiceTitan
  • Located in Glendale, US
  • Founded in 2012
  • Phone Support
  • Chat

Countries available

Canada, United States

Languages

English

About the vendor

  • ServiceTitan
  • Located in Glendale, US
  • Founded in 2012
  • Phone Support
  • Chat

Countries available

Canada, United States

Languages

English

ServiceTitan videos and images

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Compare ServiceTitan with similar products

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US$49.00/month
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US$149.00/month
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Features of ServiceTitan

  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Scheduling
  • Audit Management
  • Availability Management
  • Bid Management
  • Billing & Invoicing
  • Budget Tracking/Job Costing
  • Budgeting/Forecasting
  • CAD Tools
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Change Order Management
  • Client Tracking
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Contractor Management
  • Cost Database
  • Cost Estimating
  • Customer Database
  • Customer History
  • Customer Management
  • Customisable Templates
  • Data Import/Export
  • Dispatch Management
  • Document Management
  • Document Storage
  • Electronic Payments
  • Electronic Signature
  • Employee Management
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Fleet Management
  • For AEC Industry
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Lawn Care
  • For Pest Control Companies
  • For Plumbing Industry
  • GPS
  • Inspection Management
  • Inventory Management
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Lead Management
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Access
  • Mobile App
  • Multi-Location
  • Online Booking
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Pest Activity Tracking
  • Photo Capture
  • Preventive Maintenance
  • Progress Reports
  • Project Billing
  • Project Management
  • Project Tracking
  • Purchase Order Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real-time Scheduling
  • Real-time Updates
  • Recurring Appointments
  • Reporting & Statistics
  • Reporting/Analytics
  • Routing
  • SMS Messaging
  • Sales Approval
  • Sales Pipeline Management
  • Scheduling
  • Self Service Portal
  • Service History
  • Takeoff
  • Task Management
  • Technician Management
  • Third Party Integrations
  • Time Tracking
  • Timesheet Management
  • Visual Assemblies
  • Work Order Creation
  • Work Order Management

ServiceTitan Alternatives

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Jobber is perfect for home service businesses that want to keep jobs on track and provide a seamless customer experience. Try it free! Learn more about Jobber
simPRO is a leading global provider of field service management software for the trades. Learn more about simPRO
BigChange Job Management Platform plans, manages, schedules & tracks your field teams in one cloud-based, easy-to-use solution.
Build and gain control of your field service business with an easy and complete platform that your entire team will love using.
The only field service management software that pays for itself.
Simplified and complete solution for your estimate and jobs, dispatch, inventory, point of sale, accounting, real time tracking.
Manage your entire Co with just ONE Platform: Employees, Contractors, Customers, Jobs, Equipment, Inventory, and many Integrations too!
Manage mobile workforces with Synchroteam field service management (FSM) software. Create your free trial in <1 minute. Live support. Learn more about Synchroteam
Your quotes, invoices, purchases and more in one system. Office access & App, electronic forms and certificates. FREE DEMO CALL & TRIAL Learn more about Joblogic
Built by industry experts, AroFlo is the most trusted field service software on the market. It automates businesses & transforms lives.

Reviews of ServiceTitan

Average score

Overall
4.4
Ease of Use
4.3
Customer Service
4.4
Features
4.2
Value for Money
3.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Marlin C.
Marlin C.
Business Development in US
Verified LinkedIn User
Construction, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Best in the biz

5 3 years ago

Comments: It’s allowed us to be effective with every workflow, from taking calls to following up on jobs.

Pros:

Feature set and workflows are the best in the industry. Support is top notch. Software is reliable. The pages just load in a snap unlike our last software.

Cons:

Like any software change, it was a learning curve. But our success team helps us use the software efficiently and answer any questions we have.

ServiceTitan Response

3 years ago

Thank you for taking time to review ServiceTitan and for being a customer. We built ServiceTitan to help contractors like you run their business more successfully. We look forward to celebrating all of your future successes.

Darius P.
Operations Lead in US
Construction, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

Alternatives Considered:

Excellent Field Management for an affordable price

4 3 years ago

Comments: No software solution is going to be perfect or completely handle everything you need (not without major cost at least!)
Overall ServiceTitan handles everything we need and provides accurate accounting as well.

Pros:

ServiceTitan excels really well at providing technicians in the field with tools they need to estimate, sell and install/repair for residential customers. The mobile app is beautiful and easy to use. I love how technicians can create quick quotes from estimate templates, show pictures and pricing, good/better/best options and financing and even take payments and signatures on the go. You can even create custom forms such as troubleshooting and job arrival/completion forms.

Cons:

ServiceTitan is not the best solution for commercial business. Creating quotes from the office is still not efficient, could be done differently. Multi-day jobs are confusing to figure out.

Alissa K.
Operations Manager in US
Construction, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Easiest software to use on the market!

5 4 weeks ago New

Comments: Service Titan changed the way we did business. We moved from a time and material situation to flat rate pricing and the software made that move incredibly easy.

Pros:

The ease of use was the most important feature in implementing a new software program in our business. All of the staff were easily able to maneuver their way around the software after just a day of training.

Cons:

My only complaint is that it is on the pricier side. However I do believe that you get what you pay for and the features of this software are incredible.

Terry B.
Owner in US
Construction, 11-50 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: SoftwareAdvice

Beware!!!!!!

1 2 months ago New

Comments: Very Poor

Pros:

I loved the idea of the software, I should have been more cautious when it came to the amount of money they wanted to use the software. Like any company we had big ideas and plans, Service Titan definatly blindsided us with the Lack of user friendly software and help after the initial set up. We never even got to use Service titan for a Invoice because of the issues they had, But they still want to charge me over 10,000 for their service with no way to get out of the contract, even if they were not honest with us about the use of their software. If we were able to use the software like it was promised we would have had no problem paying the fees for it.

Cons:

Communication, Cost, I did need another job when I decided to use their system. That is what it felt like while trying to use the system.

Jessica C.
Dispatcher in US
Glass, Ceramics & Concrete, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

ServiceTitan review

5 last month New

Comments: Overall it has been a positive experience. I am glad we made the switch!

Pros:

Many of the features are different and better than our old software. The dispatch board is one of my favorite features. The maps; being able to see where our guys are out in the field is really neat! Automated customer notifications to remind about appts saves a lot of time!

Cons:

Unable to see pictures & measurements from measure tickets can be tedious for scheduling installs. I have to flip back and forth between tickets to schedule most jobs. Transitioning to this software was incredibly challenging. I will say this though; we were the first glass company to use this software.