15 years helping Irish businesses
choose better software

What Is ServiceTitan?

2 months free plus $1,000. Rated a top field-service platform by Capterra. HVAC shops grow with ServiceTitan! Like Altman's Cooling and Heating, which has increased revenue by 130%. See why top HVAC contractors trust ServiceTitan to grow sales, help their team work more efficiently, amaze customers, and manage their business more effortlessly.

Who Uses ServiceTitan?

We proudly support irrigation, septic, water treatment, Audio/Visual, commercial locksmith, HVAC, plumbing, construction, electrical, garage door, chimney sweep, and water treatment companies

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Reviews of ServiceTitan

Average score

Overall
4.4
Ease of Use
4.2
Customer Service
4.1
Features
4.2
Value for Money
3.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Madison
Madison
Customer Service Representative in US
Verified LinkedIn User
Consumer Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

The all in 1 Software for the trades

5.0 8 months ago

Comments: Overall ServiceTitan is the best. I am a huge advocate for the ServiceTitan software. I only want to see it grow even more than it already has. They are constantly improving the software!

Pros:

I love the all in one software that ServiceTitan is. It combines so many features into one convenient location. I have always felt this way since the beginning.

Cons:

ServiceTitan is a wonderful software. And I don't have anything to say that could be a con at this time. Maybe that I wish more people were using the community feature!

ServiceTitan Response

7 months ago

Thank you so much for leaving us this review, Madison! We appreciate how active you are in the ServiceTitan Community, and are grateful for your feedback. Please know your experience, your feedback, and your continued support are invaluable to us.

Leon
Service Manager in US
Construction, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

The best CRM for the trades

5.0 2 months ago New

Comments: Our overall experience with ServiceTitan has been really great! It is the best software by a long shot! It is pricey but you certainly get what you pay for.

Pros:

We love how easy ServiceTitan makes things on our customers. Automated text messages when a technician is on the way, ability to pay their invoice online, and fast online scheduling with real time availability makes us very simple to do business with!

Cons:

The implementation and setup is quite the process. New feature onboarding requires a lot of research and figuring out for yourself. ServiceTitan helps as much as they can but not having a dedicated account rep anymore makes this a little challenging.

ServiceTitan Response

2 months ago

Thank you so much for this review, Leon! We appreciate your feedback and candor. We are thrilled you find ServiceTitan easy on your customers via texts and scheduling, and will be sure to share your feedback around onboarding and new features with our product and onboarding teams.

Leah
Owner in US
Construction, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Do NOT recommend

1.0 last month New

Comments: WISH we didn't have to use ST and that Corp would figure out what a ridiculous system it is for us

Pros:

Not one single thing - much prefer Google

Cons:

Everything, literally everything, sucks about it - totally NOT user friendly or easy

ServiceTitan Response

last month

We're sorry to hear this has been your experience, Leah. We'll be sure to share this with our leadership teams.

Pamela
Accounting Manager in US
Construction, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

User Experience

5.0 4 months ago

Comments: It's been a game changer for us. We use a few of their pro products from marketing to vehicle tracking. We can see at any given moment how the business is performing operationally.

Pros:

Payment processing is very valuable. So much time is saved by customers going online to make payments and not tie up anyone on the phone. Our technicians can easily take cards and mobile capture checks in the field for next day depositing.

Cons:

Construction estimating and some other features that go along with this are not where they need to be yet, but they are working on enhancements all the time.

ServiceTitan Response

4 months ago

Thank you so much for this wonderful review, Pam! We are thrilled to hear you find payment processing valuable and that ServiceTitan has saved you time.

Rivka
Manager in US
Consumer Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Service Titan Review

5.0 4 weeks ago New

Pros:

The ability to customize many fields. Also love Knowledge Base and community which helps see what others in my industry are doing

Cons:

The customer support is a bit lacking. We keep switching CSMs which isnt' conducive but other than that it's ok.

ServiceTitan Response

4 weeks ago

Thank you so much for this review, Rivka! We are thrilled to hear you enjoy our Knowledge Base and Community resources. We appreciate the feedback about support and success and will share this with the heads of those departments.