15 years helping Irish businesses
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What Is Mention?

Mention changes the way businesses manage their online presence. Our social listening platform instantly monitors important conversations from millions of sources across the web and social media platforms such as Facebook, Twitter, Instagram, Pinterest, and TikTok to deliver insights that truly make an impact.

Who Uses Mention?

Mention is great for Entrepreneurs, Marketing teams, PR managers, Social Media Managers, Professionals, Agencies

Mention Software - 1
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Reviews of Mention

Average score

Overall
4.7
Ease of Use
4.7
Customer Service
4.7
Features
4.5
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
76%
4
19%
3
4%
2
1%
Aaron
Aaron
Director of Marketing in US
Verified LinkedIn User
Transportation/Trucking/Railroad, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Excellent and Inexpensive Social Listening Tool

5.0 2 months ago

Pros:

I started using Mention many years ago now and bring it with me to whatever new company I work for. I have found them to be an excellent social listening tool that has help me track and respond to numerous positive and negative comments/reactions online for the companies that I've worked for. I personally only use Mention for listening and have never dove deeply into any of the other features they offer. As for pricing - really they can't be beat. If you are looking for a low cost, quality listening tool, then Mention is going to be a perfect fit for you.

Cons:

I really don't have anything negative to say about Mention - I can not comment on how good their other features/tools are, but the primary feature I purchased the software subscription for works great. I suppose I could complain that some channels are locked behind high tier paywalls, but I understand that is just how businesses are run/what they need to do to make revenue.

Ashwaq
Digital Director in Saudi Arabia
Public Relations & Communications, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

So far the best tool and it has been with me since 2015!

4.0 last year

Comments: The most successful tool which has enhanced our offerings as an agency for online news and mentions across all private and public companies and governmental entities who usually use heavy tools like Sprinklr, Lucidiya, meltwater etc.

Pros:

The software is on-spot, easy to use and accessible by the clients as well which spares us lots of reporting time. The alerts is another merit where we're alerted upon any increase in mentions. The customer care team and the account managers are super keen to develop the tool and we're a living example where it has showed amazing development in tracking arabic keywords and constantly working on sentiment analysis. The tool has an influencer identifying function as well which helps most of the times

Cons:

The only thing is modifying reports to a certain hour not date only.

Julieta
Brand Manager in Bulgaria
Information Technology & Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Our Go-To Brand Social Listening Tool

5.0 last month New

Pros:

It's important for us to never leave a conversation hanging, and Mention helps us achieve that. It is also a whole lot easier to follow customer reviews and comparison articles, securing another vital stream of feedback.

Cons:

Based on our usage, we are happy with Mention overall.

Verified Reviewer
Verified LinkedIn User
Internet, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Not the best ratio of value for money

3.0 last year

Comments: Mention is mostly useful as a PR watch and web listening tool, even if we can appreciate the fact that it's not only this. Product direction is obviously trying to take Mention to the next level with a broader usage of the social media management and analytics capacities, and while they are not there yet, it's still full of promise.

Pros:

The scope of channels you can "listen to" is pretty impressive, sometimes even too much with a lot of noise and things you don't really care about. If the filtering options can be better to get rid more easily of this noise, the rest of the tool is pretty easy to use and straightforward, especially when it comes to the additional functionalities that are analytics or social media management. The influencers search tool is quite accurate and useful.

Cons:

The free version is way too limited, only focused on web listening functions, whereas the paid version is quite expansive considering the multiple weaknesses of the different tools. Analytics are good but not that good, social media poster is okay but some other products do it better, and so on.

Kristi
Marketing & PR Manager in US
Hospital & Health Care, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Mention gets all the mentions

5.0 5 years ago

Comments: Back in the day, we’d monitor news with Google Alerts which was obviously a terrible idea. Mention picks up stuff lightning fast and it’s incredibly affordable if you're on a budget and looking to get in to more serious media monitoring. I can’t recommend Mention enough as a user-friendly, cost-effective, thorough solution. It also offers more advanced options for when your budget or need increases.

Pros:

It’s a cost-effective, in-depth monitoring solution.

Cons:

I wish more features were available to base plans, even on an a la carte basis.