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What Is AnyDesk?

AnyDesk is a trailblazing and innovative provider of Remote Desktop Software and offers a fast, easy, and secure solution for Remote Support, Remote Access, and Remote Work. Our customers range from large corporations and government institutions to research facilities, small enterprises, and personal users, connecting devices around the globe.
Founded in Stuttgart, Germany, in 2014, AnyDesk has reached 500 million downloads and over 100.000 customers worldwide.

Who Uses AnyDesk?

Remote Desktop, Remote Support, Screen Sharing and Web Presentation

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Reviews of AnyDesk

Average score

Overall
4.6
Ease of Use
4.7
Customer Service
4.3
Features
4.5
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Luis Daniel
Luis Daniel
Lead Application Developer in Puerto Rico
Verified LinkedIn User
Computer Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Great Free Alternative to Teamviewer

5.0 4 years ago

Comments: Really pleasant and a great alternative whenever the Teamviewer License we use at work is under use and we've been considering and slowly moving our clients to AnyDesk because paying Teamviewer is now an expensive subscrption when there's so much good alternatives.

Pros:

It works exactly how'd you expect if you come from using Teamviewer or other remote desktop access applications. You can transfer files, keep bookmarks of your most accessed computers or just organize them. Anydesk has also improved with time, which now I find no use to keep paying for Teamviewer which has become really expensive as of late. Anydesk has a lot of the options you would need from Teamviewer and does them right and secure. Even better when the price is FREE.

Cons:

It can be a little bit heavy on the CPU side when using it on older hardware. Keep that in mind. If the connection is really slow, it can lag a bit, but you can optimize the image to be quick and disable the sound, whereas in Teamviewer, the image will just freeze and you have to quit Teamviewer, the only issue with AnyDesk is just the CPU Usage. Also the Mac Version used to be buggy, haven't used it in a while, but Buggy as in all the text was white (not sure if it's on the latest OS X, have not used it in a while, been on Windows).

Ajay kumar
Full Stack Developer in India
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Best screen accessing tool

5.0 2 months ago New

Comments: I am really exited about told to AnyDesk it's available for free and paid version second main this you node need to install. These are the main reasons for using AnyDesk and compare to other Screen monitoring tool t's really very well and you can able to connect multiple device at same time this is main big advantage of the AnyDesk.

Pros:

AnyDesk is very easy to using no need to install the application in windows. Without my ID nobody's access my system. I can't to save my previous accesses system. One of the main feature is I can able to connect mobile to and Desktop and Desktop to Mobile. AnyDesk is available for both desktop and mobile.

Cons:

Some times I can't able to access some permissions. Other wise AnyDesk is very comfortable for use.

Chris
Owner in US
Information Technology & Services, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Good Software, Horrific Customer Support, Greedy Cancellation Policy!!!!!!

2.0 2 years ago

Comments: Since they do not have a direct line to their billing department, I called their sales department and was told to make a ticket. Eventually (now months after my initial email) I got a response telling me that because I didn't let them know 3 MONTHS prior to the renewal date that I wanted to cancel that I had to pay the bill and couldn't cancel until the following year!
I asked them to be flexible since I had waited forever for them to actually respond to me (never were my [email protected] emails ever directly responded to). A week or two later I would get a response back basically saying nope - I owe them money. They new I wasn't using the software for the months of trying to get them to answer and clarification. Instead of showing some sense of flexibility with their lack of response (which if I heard back from them in time would have given me time to cancel my other software and pay them and use their software).
As a customer, they want me to be fine with them taking an unreasonably long time to respond to billing questions, yet as a company they are incredibly rigid and not willing to show any flexibility with customers - especially as we try and come out of a pandemic!
While it is in their terms and conditions, requiring 3 months notice to cancel a renewal prior to the renewal date to me is incredibly unreasonable. Who is thinking 3 months before you have a renewal if you will renew or not? To me this is a policy to purposefully trap customers.

Pros:

The software, for the most part works well and was easy for clients to be able to use. The branding was a nice feature.

Cons:

Once in awhile certain functions like copy and paste wouldn't work - this was more of a rare occurrence though. Biggest "con" has been in dealing with the company. I used a paid version of the software for a year. I enjoyed it, but when it came time for my renewal I figured I would see what else was out there - always with the plan to come back to AnyDesk if I didn't like alternatives. That is where AnyDesk's true colors came out. First, there is no autopay (or at least none that was set up). So when they sent me an invoice at renewal time I had figured, my account would auto cancel if I didn't pay for it (this was my misunderstanding and I own up to that part). I stopped using the software as I started using another and had a 40 Day window that I could get a refund on that. I then received a billing email from AnyDesk with the line to contact their billing department at [email protected] if I had any questions. I sent them an email explaining that I was trying a different software and to please cancel my account. I heard nothing back. a few weeks go by and I get another billing email, so I sent them another message. Nothing. Another email comes, so at this point I am a little ticked, so I send another message stating I have asked them twice to cancel my account and to please stop harassing me. Then I get a letter in the mail saying they were going to put me into collections if I didn't pay. (continued below)

Ivy
Network Engineer in US
Information Technology & Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

A good alternative for remote access and support

4.0 2 months ago New

Comments: Overall I'm happy with Anydesk. It's fairly priced, and easy enough to use.

Pros:

Anydesk is easy to say and tell people how to get, and seems solidly built. It updates much more regularly than it used to. I feel like Anydesk 5 was out forever and now they're on 7 only a year or two later.

Cons:

Setup is non-traditional for permanent installation. It isn't clear to normal users how it works right off the bat to secure a system with a password.

Nizar
Data Steward in Tunisia
Pharmaceuticals, 501–1,000 Employees
Used the Software for: 6-12 months
Reviewer Source

AnyDesk the best remote control software

5.0 3 weeks ago New

Comments: AnyDesk is definetly the best remote control software it has all the features needed for the best virtual assistance experience.

Pros:

Whenever i have an issue using any working tool, all i need to do is reach out to the IT team which directly connects on my device using AnyDesk and becomes able to fix the issue

Cons:

Rarely the remote control connection takes a little bit longer than usual, usually the fix for this issue is to just restart AnyDesk or the computer itself.