15 years helping Irish businesses
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What Is Kangaroo?

Maximize your sales and grow your business with your very own customer loyalty program! Branded to your business, Kangaroo gives you the power to reward, communicate and engage customers on multiple channels to boost business. It's never been so easy! Attract, retain and boost sales by offering rewards, perks and experiences that will get customers to spend more, more often at your store.
*Integrates with Lightspeed retail/e-commerce, Shopify, Woo Commerce, Big Commerce and more.

Who Uses Kangaroo?

Kangaroo is a globally recognized rewards platform to help build brand loyalty. Perfect for: eCommerce, brick & mortar, omnichannel businesses, multi-location, and enterprise businesses.

Kangaroo Software - Kangaroo gives your customers a seamless loyalty rewards experience across all channels. Make sure your brand is everywhere your customers are!
Kangaroo Software - White-label app, completely branded to your business. Enable customers to shop, browse offers, claim rewards, write reviews, buy and send eGift cards, track progress and more in one single place!
Kangaroo Software - Customizable widget for your eCommerce store. Brand it to your colors or graphics. Customers can send referrals, browse offers and sign-up for your rewards program with a few simple taps.
Kangaroo Software - New Kangaroo Tablet Interface with sleek UX / UI. Use Kangaroo's loyalty rewards app on any iOS or Android tablet to quickly reward customers at your point of sale, market your promotions, enable members to send referrals and more!
Kangaroo Software - Free Kangaroo Rewards Members App! Included with all Kangaroo loyalty rewards licenses, your members can download the app and engage with your brand. Your members will see all of their loyalty memberships in 1 app. A great way to market your business!

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Reviews of Kangaroo

Average score

Overall
4.7
Ease of Use
4.6
Customer Service
4.8
Features
4.6
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
74%
4
25%
3
1%
1
1%
Simon
Simon
Managing Director in UK
Verified LinkedIn User
Food & Beverages, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Great Loyalty Software for Hospitality Businesses

5.0 9 months ago

Comments: Excellent. The team are quick to respond to any queries we have, and are actively contacting us to keep us up to date with new developments etc.

Pros:

The sales & support team are both excellent. So often with software you buy from over enthusiastic sales people to then discover a product which isn't fit for purpose. The software is highly customisable, and the team are proactive in reaching out to make sure you are getting the most from your ongoing investment.

Cons:

The backend is a little clunky, seems a little old fashioned and is lacking some functionality.The email marketing engine is a little outdated, and it would be far more preferable to allow all of the functions which only work internally to be available to those using an external email client, like Mailchimp.

Kangaroo Rewards Response

8 months ago

Hi Simon, Thanks for your review, we appreciate your feedback! We're glad you've had a positive experience with our sales and support teams thus far and that the solution is working well for your business. There is a new version of the portal available that is more user-friendly with an updated UI. Additionally, our team is in the process of updating the email marketing engine in the coming months. If you have any further questions about the backend, please reach out to us at [email protected]

Keira
Marketing Manager in US
Retail, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Switched to Kangaroo From Fivestars

5.0 2 months ago New

Comments: We work with [sensitive content hidden] and he has been great about helping us whenever we can't figure something out or helping us find solutions when we encounter a limitation or need a workaround.

Pros:

We switched from Fivestars as we are expanding to e-commerce and needed a provider that could work with us due to being in a regulated industry. We like that we can do targeted marketing based on behaviors , recent purchases, visits interests, tiers, etc. These metrics are important to understand your customers. Kangaroo customer service has been great about finding a solution when we encounter limitations within our industry or software integrations. There is an integration with Klaviyo as well, so that is nice to have. We got this software because it integrates with Lightspeed POS as well.

Cons:

I hope the developers can allow us to manually export our own customers lists via a filter/csv download in the future instead of the user needing to rely on Kangaroo each time. I would recommend Kangaroo using an unlimited email system, up to 10,000 emails or a similar system and build that into their contract instead of the credit system, as emails don't cost the same as SMS texts. Most providers are using the credit system and this would set them apart.

tim
president in Canada
Retail, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

good product

3.0 5 years ago

Comments: fairly good prdouct

Pros:

nice simple product to use ... nice to be able to provide customers with rewards ...

Cons:

missing some features that another product had ... need to be able to let people know when they have a discount ...

Kangaroo Rewards Response

4 years ago

Hello Tim, Thank you for taking the time to leave a review. We're pleased to hear that our loyalty software is easy to use and your customers enjoy collecting rewards. As for notifying members when they have a discount, Kangaroo offers several options. Customers may be notified by email automation, SMS Text or push notifications via the APP. I will have our support team reach out shortly to address your concerns. Thank you once again for choosing Kangaroo Rewards. We appreciate your business. Best Regards, Team Kangaroo

Aimee
Owner in US
Retail, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

FiveStars to Kangaroo Transition

5.0 last month New

Comments: The transition to Kangaroo has been a learning process, but overall I am satisfied with the product. The redemption is streamlined and the marketing will be manageable once it is setup. The setup was more cumbersome than I had planned on, but that comes with any transition.

Pros:

The overall transition has gone smoother than I expected. I like that the program integrates with Shopify POS. The staff feels it is easier to use and there are fewer steps than FiveStars. Customer support has been available and checked in multiple times to ensure the transition was working. Our customers like that they don't have to enter their information. It's easier for them.

Cons:

The customer list transferred into Kangaroo, but not into Shopify, which leads to the risk of duplicate customers or no names attached to customers. The auto marketing campaign does not have wording setup and the offer expiration is not able to convert to the actual dates it expired.

Clarissa
Consultant in US
Cosmetics, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

So far, so good!

5.0 2 months ago New

Comments: Very pleasant team and the reps are very hands-on to walk you through every step.

Pros:

I've really enjoyed working with the Kangaroo team. It's not your traditional loyalty program but they make it super easy to navigate and walk you through how to use all the features. Easy set up and very hands-on team. [sensitive content hidden] is great!

Cons:

I think the user interface is not as intuitive as others but it doesn't make or break the switch. We're happy with the switch we made.