Kangaroo

Easy to use, top tier customer service!

Pros:

The level of service our team gets from Kangaroo is out of this world. From setup to ongoing support, they've answered our questions with patience and ease. [sensitive content hidden] has been of the top examples of best customer service I've seen across all of our vendors.

Cons:

Nothing yet! Some features were "wishlist" and they've already delivered on some and are looking into implementing others.

FiveStars to Kangaroo Transition

Comments: The transition to Kangaroo has been a learning process, but overall I am satisfied with the product. The redemption is streamlined and the marketing will be manageable once it is setup. The setup was more cumbersome than I had planned on, but that comes with any transition.

Pros:

The overall transition has gone smoother than I expected. I like that the program integrates with Shopify POS. The staff feels it is easier to use and there are fewer steps than FiveStars. Customer support has been available and checked in multiple times to ensure the transition was working. Our customers like that they don't have to enter their information. It's easier for them.

Cons:

The customer list transferred into Kangaroo, but not into Shopify, which leads to the risk of duplicate customers or no names attached to customers. The auto marketing campaign does not have wording setup and the offer expiration is not able to convert to the actual dates it expired.

not a good product

Comments: None

Pros:

There was nothing that stood out about this software

Cons:

not user friendly. Did not work as promised. Did not get the customer service I needed

Best Loyalty Program hands down!

Comments: I really like Kangaroo mainly for the stability and continued improvements that has outlive so many of my other software tools. I like it that I can rely on Kangaroo instead of having to changes vendors like my other software tools.

Pros:

Kangaroo has been a steady program for my business since I first joined them years ago. I have since gone through multiple other software for my POS and Inventory management needs and Kangaroo has been able to adapt and scale with my changes through these years and has actually improved as we upgraded our other software. We continue to adapt to the ecommerce channel and I am confident that Kangaroo will be there with us through our future changes.

Cons:

There's really no cons since every issue that we've had has been addressed by their support team and they always find a solution even if it isn't always the exact solution.

Good work!

Comments: It has definitely more positive than negative.

Pros:

I like the versatility of the software and the ability to tailor the rewards program to our company's needs.

Cons:

intermittent freezing of the software, forcing us to reset or reload app.

Very easy to integrate & great support

Comments: The learning curve hasn't been too difficult and where my managers or associates had questions, support was happy to arrange a demonstration/training. Our customers and employees are excited to have the program.

Pros:

Easy to navigate and integrate into POS and website. Customer service and support are fast and professional with a dedicated team.

Cons:

Feature requests for future updates: Individual account login by retail location (Admin and Manager level permissions). CSV customer export. Ability to use customer-facing tablet for program signup as well as POS checkout. Sorting options in Customer Dashboard.

Kangaroo User - 2 mo.

Comments: Positive. There are things we still need to learn, but as we go along the support staff has been very helpful.

Pros:

Kangaroo has a lot of features - some of which as new customers we are still scratching the surface on. The customer support as we began implementing the product has been great, especially with [sensitive content hidden].

Cons:

It is expensive. However if the product delivers what we need, it will be worth it.

Akikis cigars review

Comments: Highly recommended. The platform is greatt

Pros:

Great customer support [sensitive content hidden] and follow up!! Also the platform is very user friendly

Cons:

I would have a little bit more flexibility in customizing some options to our branding.

Need a loyalty program for Lightspeed Retail and Ecom? This is the best we found.

Comments: Excellent. One of the few standout companies we have dealt with in recent times.

Pros:

Fast, efficient setup, questions answered promptly, support issues taken care of without having to contact multiple times.

Cons:

I wish it was more affordable, but as the saying goes, you get what you pay for.

Loyalty Program with Kangaroo

Comments: It was an added value for customer retention efforts and building a streamlined customer data base that you can access anytime.

Pros:

The fact that Kangaroo provides an actual customized application for the end user to download and use is great. The support team is very helpful and responsive.

Cons:

The admin dashboard is a bit confusing but like everything you can get used to it after a while of using it, but the support team is always available to guide you along the way.

Seamless integration with Lightspeed, and Kickstarted our Rewards Club

Comments: Overall our experience with kangaroo has been very good. Their customer service is quick to respond and walk you though issues. It's been a good experience for me!

Pros:

It seamlessly syncs back with Lightspeed Retail and eCom. There are loads of ways to create campaigns for email or SMS and then segment your customers in a campaign by dates, spend, tags, points, purchase history... lots of options!!! And the auto-campaign features are excellent- set up a campaign and make it automated. They have some out of the box, like birthday greetings. These can be attached to campaign that offer discounts or other promos so help to keep you Top of Mind. Kangaroo has helped us initiate and manage our Rewards Club and stay in touch with custoemrs.

Cons:

It's not always intuitive to use. Kangaroo did a UI revamp but to me the older portal which is still accessible is more intuitive. The reporting needs some work such that campaign result metrics can be more easily compared for performance. You'll have to purchase SMS credits and these expire at month end. So you have to plan your campaign spend via SMS.

You won't be disappointed!

Comments: After trying a few different reward programs, we can honestly say that Kangaroo is the most user friendly, bang for your buck program on the market. Customer service is top notch and always available during working hours.

Pros:

Ease of use and extraordinary customer service. Being able to utilize our own devices. Personalization geared toward our organization.

Cons:

There was truly nothing about Kangaroo that we did not like.

A Pleasant and Seamless Experience with Kangaroo Rewards and Team

Comments: Overall our experience with Kangaroo was very positive. There were multiple trainings and guidance along the way that made us more than prepared for our loyalty program launch. We were left with a ton of resources that support our team. We know it has been a successful integration based on the positive feedback from our customers and the minimal troubleshooting post-launch.

Pros:

Not only was it the functionality of Kangaroo that made this relationship a success, but also their amazing customer service. We worked with Janice and she was incredibly helpful, available, and knowledgable at all times. Live Chat and the entire customer service team made this integration seamless for us.

Cons:

Not much to say about things we liked the least. The only issues we ran into were design customization as it relates to branding. Definitely room for improvement but not a deal breaker.

Its great

Pros:

Kangaroo Company stands out as an exceptional workplace where the dedication of its employees is truly commendable. The team consistently goes above and beyond, ensuring that every request is promptly addressed and assistance is readily available whenever needed. Their commitment to thorough follow-ups reflects a genuine concern for the well-being of their employees. Moreover, the company's commitment to continuous learning is evident in their willingness to provide comprehensive training, tailoring it to individual needs and allowing ample time for skill development. The culture of offering insightful advice for the betterment of the restaurant demonstrates not only their professionalism but also their genuine interest in the success of both employees and the establishment they serve.

Cons:

No issues with Kangaroo Company; all good!

HUGO BOSS & ANOTHER Review

Comments: In summary, our experience with the loyalty program has been positive overall. It enhances customer loyalty through appealing rewards and personalized offers, contributing to increased engagement. However, the absence of a cashback promotion in the program has necessitated an external solution, leading to occasional customer confusion. Nonetheless, the program's commitment to long-term value and transparent communication remains valuable to our business.

Pros:

I'm delighted to provide my feedback on your loyalty program. Our customers love the rewards, personalized offers, and tiered benefits, which boost their loyalty. Early access to promotions and straightforward redemption enhance their experience. Clear points tracking, exclusive events, and surprise rewards add excitement. Your program's commitment to long-term value and timely communication is commendable, enriching our customer experience. Thanks for this partnership.

Cons:

A significant downside of the loyalty program is that it lacks a cashback promotion feature, which has been crucial for our business. As a result, we've had to resort to an external product to provide our customers with cashback benefits, potentially leading to confusion and dissatisfaction among our customer base, as they expect such incentives directly through the loyalty program.

Great platform for loyalty program

Comments: great experience especially if you want to implement a loyalty program.

Pros:

the support team is great and directly help you to understand your needs.

Cons:

There isn't a proper report for customers that shows everything comprehensively, and it's a bit tricky to navigate. I would like to have more detailed reports for customers and their history (transactions, products...)

Kangaroo simple and affordable

Comments: Overall I would recommend it. It helps improve customer loyalty and its straightforward easy to use

Pros:

User friendly interface cost effective and the customer support of the top three pros about Kangaroo

Cons:

The only con I would have to say is that it has limited customization for small businesses.

Highly Recommend for Loyalty App Experience

Comments: From the customer service to meetings with the technology specialists, Kangaroo's responsiveness and ability to work within the parameters of our mobile app have been nothing short of perfect.

Pros:

Intuitive dashboard and backend, and responsive customer service

Cons:

There is nothing particular that comes to mind

Easy to set up, fantastic customer service!

Comments: Overall a very good experience so far with Kangaroo! I'm confident we will have good customer service going forward with any issues that may arise, or changes that we make. Would recommend.

Pros:

Fantastic customer service from [sensitive content hidden] from initially setting up our rewards scheme through to answering any questions and dealing with any issues we had very quickly. It's easy for us to manage and also simple for our customers to use.

Cons:

The cross over between the new dashboard and the old portal can be frustrating to use at times. Some functions and information can only be performed/displayed on one, but not the other. Often find it freezing having to log back in. However I'm sure this will be ironed out.

Highly Recommended

Pros:

Easy to manage, diversity in the options available!

Cons:

We face some problems in the updated ! Requires a lot of human interference

Excellent!

Comments: I would highly recommend Kangaroo for any small business looking to start a Loyalty program.

Pros:

The onboarding process has been smooth and informative. The back office is user friendly, and the chat option for support has been great.

Cons:

So far, it has been awesome! We are just getting started, but have felt well supported.

Appreciate the Attentive and Patient Customer Support

Pros:

Customer service is definitely a great tool and guide for our team to follow when implementing the loyalty program. I appreciate Mario's assistance along the way.

Cons:

I look forward to using the new email marketing engine with more customization and also a method to generate pre-made membership cards for customers.

Great product

Comments: The support team is amazing, specially [sensitive content hidden], he follows up with us on a frequent basis, just to check whether we need anything, plus very responsive when it comes to colleagues requests/concerns shared with him.The onboarding team was amazing as well, I still remember both of them [sensitive content hidden].

Pros:

I honestly was amazed by the all in one marketing platform. The marketing team can run everything from this dashboard without having to leave it.

Cons:

Nothing actually. I am happy that the team is open for suggestions, even the upper management as well. They never disappoint us in terms of new integrations we would like to have available.

Amazing program

Pros:

Customer friendly Fast Easy I love the options available

Cons:

Needs more interaction with the marketing

Diana Ghanem - T2 Trading SAL

Pros:

easy user interface, great customer support and an amazing team.

Cons:

till now, nothing we didn't like. hopefully, we stay as we are.