18 years helping Irish businesses
choose better software
TapMango
What Is TapMango?
With TapMango you can create your own branded loyalty program. Engage customers with our powerful SMS/Email marketing, get new customers with our referral system and online review boost, increase revenue with flash sales and mobile ordering, seamlessly integrate with your POS and so much more. Paired with a world-class customer support team, TapMango is powering thousands of happy merchants.
Who Uses TapMango?
TapMango is ideal for QSRs and retail stores seeking to retain customers, boost sales with existing ones, and attract new customers through innovative referral programs.
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Reviews of TapMango
A very interesting software that allows you to organize your client portfolio
Comments: Tapmango is a software that revolutionized our interaction with customers and investors. Loyalty is a commendable value that must be maintained with much effort, permanently seducing users and customers, and Tapmango has made it a reality, keeping the customer captive of our new products.
Pros:
Tapmango, has revolutionized the management of clients in my workplace and reasons have ample: - Creation of customer loyalty program through promotions, new products, new shipments and nationwide distribution form. - Develops a detailed program based on the customer experience with our GLI products and new investors. - It is quite customizable, creating a more efficient categorization of our clients.
Cons:
I thought that at the time of making the initial configuration of the software, it was a bit tedious and we took too long, however, that we have been solving progressively while we familiarize ourselves with the software
Tap Mango - Great Rewards Program for POS
Comments: The service has been great to be honest. I have a rep that I can call whenever I want. They talk me through any issues I'm having or help me to create unique solutions, sometimes making it happen themselves without me having to do anything. The portal is easy to understand and can get fairly powerful once you have experience with it.
Pros:
The portal is nice, easy to use and the email editor works well to create emails that are effective.
Cons:
I'm honestly tired of paying so much for a rewards program but Tap Mango is on par with other rewards programs and from what I've experienced, it offers more.
Tap Mango - Loyalty program
Comments: It is a great experience overall and it has helped bring in customers to my business and also allows me to provide offers to customers who have not been in for awhile. However, I wish they wouldn't set a limit on how many sms messages and emails you could send without being charged after that limit.
Pros:
I love the convenience, features, and the support is great
Cons:
I really dislike the limit on sms and email messaging. I find that If you are successful at getting your customers to sign up to your loyalty program you will be penalized by paying more for sms messages and emails
May have been a great product, but we couldn't even get through set up
Comments:
We already had a loyalty program in our boutique. It was adequate. Not amazing, not bad. So when Tap Mango called and said they could give me more features for less money, I was intrigued. I went through the presentation and we decided (it's a family business) to make the switch, even though our previous service provider actually beat their price when we called to cancel.
This was all in the lead up to Black Friday and Small Business Saturday, the beginning of our biggest shopping season. I explained to the sales rep that business has been very slow this year for almost all of the small businesses in our area because of economic issues in our state and the uncertainty of the election, so I need this season to be a big success. I was assured that we would be up and running by Small Business Saturday, no worries. We would have a perfectly smooth transition.
Unfortunately, the attempt to transition was anything but smooth. From proofs that weren't sent to me in time to get them printed by the deadline (I actually had to email and request the proofs) to a tablet that dies while connected to the charger and a variety of other issues in between, nothing was going well.
I know we all have bad days, bad weeks even, but when everything you are doing is wrong, I expect customer service that is excellent to smooth it over with me. Win me over. Instead I felt like I was chasing them to get answers, and being told, that I just needed to understand that it can be rough and cut them some slack. It would get better.
Here's an excerpt from an email from the supervisor: We have thousands of businesses that use our platform, from small single location shops like yours to National franchises in various industries.
Although we deeply care about each and every one of our clients and we actually generate more revenue from franchised businesses, family businesses like yours mean much more to us on a personal level. We realize that it might be your life savings, it is years of hard work, it is a career. We get it and in fact a lot of what we do and how we designed the product is with this in mind. I hope this email is a slight sign of this as well.
Are you kidding me?
Now I have to figure out new promotions for Small Business Saturday because I had centered 75% of them on featuring our updated customer loyalty program, and yet, no one there really seems to care.
So today, I cancelled and I hope you stay away or proceed at your own risk.
Pros:
I never even really got a chance to use it because of the poor customer service. I was looking forward to using the geofencing feature though.
Cons:
The user interface could be a bit more user friendly.
TapMango Response
8 years ago
Dear Erin, thanks for your honest review. First of all, we're glad you actually decided to proceed with TapMango. Secondly, we are very sorry to hear about your experience. We acknowledge that there were a few hiccups in your onboarding process, and rest assured that your experience has been highly unusual. Regardless, we have reviewed our onboarding processes and made appropriate changes to ensure this doesn't happen again. We strongly believe our Customer Success Team is second to none, and I'm sure you'll appreciate our level of service and the platform itself once you are completely onboarded. Again, we appreciate your feedback. Best of luck. Your TapMango Team.
Alternatives Considered:
Super Powerful, Worth Every Penny Despite Learning Curve!
Comments: Amazing, it's very advanced and works very well despite the learning curve.
Pros:
The rewards program can be super trailered. The filters to create lists to exactly target the loyalty members I want to send marketing to is fantastic. We also are able to create pretty advanced automation as well which saves a lot of time, but keeps us front of mind with customers!
Cons:
Things are sometimes buried or not where you would expect. My wife doesn't like to use the system because it does take time to figure out where things are. Specifically, creating an email and sending seems to inception a lot. Also, when we need to update our menu with our Square integration, it works, but it does take 3-4 times of syncing/verifying to get everything looking exactly like we want.
