Deputy

Wonderful

Pros:

Overall I'm stunned! very easy to use. The price is cheap compared to its counterparts and the overall quality is great.

Cons:

It's almost impossible to have a bad experience because their customer service is active and available 24 hours a day.

Deputy Review!

Pros:

What we like most about this software is the ease of clocking in and out and tracking our employees locations.

Cons:

We like almost everything about Deputy besides how it and ADP integrate. We are still trying to figure out how to connect the two.

Easy to use scheduling system

Comments: Easy to use as an employee and looks easy to use from an admin perspective. Never had a problem with my timesheets!

Pros:

As an employee who has used this for 5+ years this is an easy program to use within a small business. I clock in, clock out and can edit my time if needed. I can offer shifts up and accept or look for more all within the app. I like being notified when new shifts are offered as well via text and can accept them without even opening the app. I wish the calendar in deputy would sync with my apple calendar so I didn’t have to manually enter my deputy shifts into it.

Cons:

I wish the calendar in deputy would sync with my apple calendar so I didn’t have to manually enter my deputy shifts into it.

Stay Away From Deputy!

Comments: Deputy worked fine for us for at least a year. Nothing special, but it integrated with our Gusto payroll and ServiceM8 CRM and that's what we needed. But about 5 weeks ago it lost the ability to calculate over time. If a man works 49 hours in a week, it exports it to Gusto now as 49 straight hours, instead of 40 straight and 9 OT. We have exchanged dozens of emails with Deputy and we only get a canned response back. They say they are looking at it, but we don't believe it. How difficult could it be to compute OT correctly for a time tracking app?!! We don't think there is anyone working there any longer, -just a shell sucking up the monthly fees for as long as possible before folding.

Pros:

The integration with ServiceM8, which is why we chose Deputy

Cons:

Customer service is horrendous, and the product is unreliable.

Efficiency that costs

Pros:

Swift timesheet proofing and exporting to Xero.

Cons:

Currently the cost I like least about this software, their new onboarding tool is no value add. At $15 AUD per onboarded employee, it all adds up throughout the year and for what? It sends the employee an email and they follow a link to complete some info: it seems like a ripoff. They charge this from the moment you hit send, so when a potential employee changes their mind and decides not to complete onboarding or not start work, you get hit with their bill anyway. The other thing which sucks is how the export takes place. It can only export into 1 account code in Xero, so if like us you wish to export each department into a seperate account code (as opposed to tracking code), the software cannot do that. And I've requested this add-on many times.